Aus The Rilano Hotel München wird in Kürze elaya hotel munich schwabing

The hotel is often praised for its extensive breakfast buffet, which offers a wide array of choices and is frequently highlighted as a superb start to the day. While some guests experience a disparity in room quality, ranging from modern and spacious to older and worn, the hotel generally caters well to business travelers due to its proximity to local offices and conference facilities. Event attendees also find it convenient for its location near major venues like the Allianz Arena, and sightseers appreciate the good public transport access, despite the hotel not being in the city center. For families, the availability of spacious suites and the policy of children eating free at breakfast are notable advantages. To enhance your stay, it is advisable to inquire about rooms in the newer sections or suites, as these are often reported to offer better comfort and more reliable climate control. Additionally, be prepared for potential queues during peak check-in and check-out times.

Facilities & Amenities
A significant and recurring concern among guests is the functionality of the air conditioning, with many reporting that it is either not working or insufficient, leading to uncomfortably warm rooms, especially during warmer months. While some guests found the Wi-Fi to be fast and easy to connect, others experienced it as unreliable or useless. The elevators are frequently mentioned for being slow, requiring long waits, and sometimes not all being operational, particularly in the older sections of the building. Many rooms lack a mini-fridge or telephone, which some guests found inconvenient. The bar receives mixed feedback; while some appreciate its offerings and management, others note issues with service, inconsistent music, or limited operating hours.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is varied. Many guests describe their rooms as clean and well-maintained, particularly in renovated areas. However, some report issues such as stained carpets, dust, flies, and bathrooms that were not thoroughly cleaned, including dirty toilets and showers. Room sizes also differ, with some guests finding them spacious, while others describe them as very small or compact. Bed comfort is a common point of contention; some guests found the beds comfortable, but many described mattresses as too hard, sagging, or consisting of two single beds pushed together, leading to uncomfortable nights. Pillows are frequently criticized for being too high, too soft, or generally uncomfortable. Bathroom issues like non-functional shower heads, inconsistent water temperature (ranging from cold to scalding hot), and lack of basic amenities like shower gel or toilet paper are also noted. Noise levels are mixed, with some rooms being quiet, while others experience disturbances from corridors, elevators, or outside street noise.

Dining & Food Quality
The breakfast buffet is a standout feature for many, consistently praised for its variety and quality, offering a wide selection of items. However, some guests noted issues with slow replenishment during busy periods, leading to items running out. Specific complaints include overcooked scrambled eggs, dry pastries, and limited fresh fruit. The restaurant for dinner receives mixed reviews; some guests enjoyed the à la carte options, describing the food as good, while others found the buffet offerings to be of lower quality, repetitive, or consisting of ready-made items. Room service is frequently reported as unavailable or inconsistent, with guests being told it is too busy to fulfill orders.

Location & Accessibility
The hotel's location is generally considered good for its proximity to the public transport network, with U-Bahn and bus stops within walking distance, providing easy access to downtown areas and other parts of the city. It is particularly convenient for those visiting the local business district or attending events at the Allianz Arena. While not in the city center, guests appreciate the quiet neighborhood and the convenience of nearby amenities such as a supermarket, pharmacy, and a small shopping mall. Parking is available on-site in a garage, which is noted as safe and plentiful, though guests frequently mention the high daily cost.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, helpfulness, and attentiveness. Many guests highlight their willingness to assist with inquiries and provide local tips, contributing positively to the overall experience. The check-in and check-out processes, however, receive mixed feedback; while some describe them as quick and easy, others report long queues and inefficient service, particularly during peak times. Housekeeping consistency is a point of concern, with some guests noting that rooms were not cleaned daily, amenities like coffee and tea were not replenished, or towels were removed without replacement. While many staff members are accommodating, some guests experienced challenges with complaint resolution or language barriers.

Additional Information
The hotel comprises both older and newly renovated sections, which can lead to a varied guest experience, with some guests noting that the older parts appear worn and dated. There are ongoing renovations, which, while aiming to improve facilities, have sometimes resulted in unfinished details or temporary inconveniences such as non-functional heating in some rooms, separate from the air conditioning issues. The hotel is well-equipped for conferences and business events, often hosting large groups, which can sometimes impact the availability of services like room service or lead to longer waits in common areas. Guests should be aware that some rooms may lack a direct phone connection to the reception, requiring in-person visits for inquiries.