Bürgenstock Hotels & Resort - Waldhotel & Spa

This hotel offers a truly memorable escape, distinguished by its breathtaking panoramic views of the mountains and Lake Lucerne. Its extensive spa facilities and the complimentary funicular and boat service to Lucerne are consistently highlighted as signature features, providing both relaxation and convenient access to the city. The hotel is an ideal destination for wellness seekers looking for a serene environment, couples celebrating special occasions, and nature enthusiasts eager to explore the surrounding hiking trails. Guests consistently praise the hotel's modern design, impeccable cleanliness, and the attentive service provided by the staff. To enhance your stay, guests recommend taking full advantage of the complimentary transport to Lucerne and exploring the beautiful natural surroundings directly from the hotel.

Facilities & Amenities
The hotel boasts impressive spa facilities that are frequently lauded as a highlight, offering a serene and relaxing environment. Guests particularly enjoy the heated outdoor pool, which provides a unique experience, especially when it snows. The spa also includes saunas, steam rooms, and a gym, though some parts of the spa may be seasonally closed or perceived as small by a few guests. A significant convenience is the complimentary funicular and boat service to Lucerne, which guests find excellent for connecting to the city. While Wi-Fi is available, some guests noted that the TV software can be cumbersome to use despite the modern screens.

Cleanliness & Room Comfort
Guests consistently commend the hotel's spotless cleanliness and the overall comfort of the rooms. The spacious and modern rooms are tastefully furnished, offering comfortable beds and high-quality linens that ensure a restful night's sleep. Many rooms feature stunning mountain or lake views and often include a balcony, enhancing the overall experience. The sound insulation is highly effective, contributing to a quiet and peaceful atmosphere. In-room amenities such as a complimentary non-alcoholic mini-bar, coffee machine, and electric bidet are appreciated. While most experiences are positive, a few guests noted minor oversights in daily housekeeping, such as missed vacuuming or uncleaned surfaces.

Dining & Food Quality
The hotel's dining experience receives widespread acclaim, with guests particularly praising the excellent breakfast for its variety, delicious options, and high quality, often enjoyed with beautiful views. The various restaurants, including Verbena and Spices, are frequently mentioned for their exceptional and high-quality cuisine, offering diverse options for lunch and dinner. Most guests describe the food as delicious, fresh, and well-presented. While the overall feedback on food quality is overwhelmingly positive, a few guests had isolated comments about certain dishes being bland or having tough meat, and some found the prices to be high. Room service is also available around the clock.

Location & Accessibility
The hotel's location is consistently described as exceptional, stunning, and breathtaking, situated on the side of a mountain and surrounded by beautiful nature. Guests appreciate the panoramic views of the mountains, forests, and Lake Lucerne, which contribute significantly to the serene atmosphere. The hotel is well-connected to Lucerne, with the complimentary funicular and boat service providing easy and enjoyable access to the city. For those who enjoy outdoor activities, there are plenty of hiking trails directly accessible from the property. However, a recurring point of contention among guests is the parking, which is noted as being expensive, with daily charges that many feel are excessive, especially given the lack of alternative parking options.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, helpfulness, and attentiveness. Guests frequently highlight their professionalism and willingness to go above and beyond to ensure a pleasant stay. The check-in process is generally smooth, though a few guests reported delays or initial billing discrepancies that required their intervention. Housekeeping is largely described as excellent, maintaining high standards of cleanliness. While most guests commend the overall service, some noted a perceived lack of baggage service upon arrival or isolated instances where staff did not speak French. Despite these minor points, the staff's commitment to providing an excellent experience is a strong theme in guest feedback.

Additional Information
A significant and frequently mentioned point of feedback concerns the parking charges, which many guests find to be excessively high on a daily basis, especially considering the hotel's location where alternative parking is not available. Another recurring theme is the perceived difference in spa access for guests staying in the Waldhotel compared to the main resort, with some feeling restricted or required to pay additional fees for the larger spa facilities. Several guests reported billing issues, including instances of overcharging or double charges, which required them to actively follow up for resolution. On a positive note, the hotel is recognized for its thoughtful touches, such as providing complimentary surprises like champagne and cards for guests celebrating special occasions like birthdays.