H-Hotel

The hotel primarily serves as a very budget-friendly option, appealing to guests whose main priority is affordability for a short stay. While some guests find the price point acceptable for a basic overnight stop, the overall experience is significantly impacted by recurring issues. The most frequently highlighted concerns revolve around the hotel's cleanliness, the general condition of the rooms including pervasive unpleasant odors, and the often unfriendly staff attitude. Noise levels, particularly from the main road and within the hotel, also detract from the stay. This establishment is best suited for budget travelers or solo travelers who require only a place to sleep and are not particular about amenities, comfort, or service quality. It is generally not recommended for families or those seeking a relaxing or comfortable experience. To manage expectations, guests should be prepared for a very basic environment and consider bringing their own essential toiletries.

Facilities & Amenities
Guests frequently report significant issues with the hotel's Wi-Fi, describing it as unreliable with poor signal strength and frequent disconnections, making it difficult to stay connected. The TVs in rooms are often noted as being broken or offering no channels, limiting entertainment options. While air conditioning is present, its effectiveness is mixed, with some guests finding it good, while others report it being slow or having unadjustable settings. A hot shower is generally available, which is a positive point for many. However, the hotel lacks a lift, which can be inconvenient for guests with luggage or mobility issues, especially as rooms are spread across multiple floors. Essential in-room amenities like a phone, bottled water, coffee/tea provisions, and shampoo are typically absent, with only basic bathing lotion provided. Furthermore, guests often find the supply of towels insufficient, sometimes needing to wait for dry ones, and note the absence of towel hooks or a wardrobe for hanging clothes. The placement of sockets away from the bed also proves inconvenient for charging devices.

Cleanliness & Room Comfort
The most pervasive and significant issues reported by guests concern the hotel's cleanliness and overall room comfort. Many reviews describe dirty rooms, with dusty surfaces, dirty toilet mats, and dirty floors. A strong, unpleasant smell is a recurring complaint, ranging from musty odors to the smell of smoke or even sewage, significantly impacting the guest experience upon entry. Specific concerns include dirty sheets, moldy ceilings, and dirty blankets, with some even noting blood stains. Infestations of cockroaches and mosquitoes are also frequently mentioned, indicating a lack of pest control. In the bathroom, issues like slow water pressure, water leaks, and even drainage pipes dripping from upper floors into the toilet are reported, making the space unhygienic and uncomfortable. While some guests find the beds comfortable and the pillows firm, noise is a major disturbance, stemming from the main road, noisy housekeeping staff, and loud door banging within the hotel, making a peaceful rest challenging.

Location & Accessibility
The hotel's location is a point of mixed feedback, often described as remote and somewhat hidden behind an old road, which can make it confusing to find. While it offers ample parking space, which is a convenience for those traveling by car, its distance from amenities is a consistent concern. Guests frequently note that the hotel is far from shopping centers and the nearest mall requires a significant 20 to 30-minute walk. Similarly, there are no good food stalls nearby, limiting dining options within easy reach. Being situated along a main road contributes to significant noise levels that can disturb guests. Although one review mentions proximity to Johor Bahru and Pasar Karat, the overall sentiment points to a location that is not ideal for guests relying on public transport or seeking immediate access to conveniences.

Staff & Service
Guest feedback on staff and service is predominantly negative, with many reporting unfriendly staff at the front desk. Receptionists are often described as rude, unsmiling, bossy, and impatient, sometimes even engaging in personal activities like playing games while guests are waiting. There are instances where staff exhibit poor communication skills, struggling to understand or respond to guest inquiries, and showing a lack of professionalism, such as throwing money during deposit collection. While one guest noted a specific staff member as helpful, the general sentiment highlights a lack of attentiveness and customer service. The check-in process, though sometimes quick, is often marred by the staff's demeanor. Additionally, noisy housekeeping staff are mentioned, contributing to disturbances within the hotel, further impacting the guest experience.

Additional Information
Several miscellaneous but important details emerged from guest reviews. For Muslim guests, the absence of Qiblat signage in rooms is a notable omission. Guests also frequently report that mineral water is not provided in the rooms, and there are consistent issues with towel availability, often requiring guests to wait for dry towels or finding the initial supply insufficient. A particularly concerning detail is the hotel's practice of insect repellent spraying in rooms, which some guests found overwhelming and unpleasant. Connectivity is also an issue, as mobile network signal within the hotel is often poor or non-existent. Furthermore, the hotel does not have a lift, which is an important consideration for guests with heavy luggage or mobility challenges. The process of deposit collection has also been highlighted as unprofessional by some guests.