Arrow On Spencer

The hotel's most distinctive feature is its apartment-style accommodation, providing guests with spacious rooms and the convenience of a full kitchen, which many describe as feeling like a "home away from home." This makes it an ideal choice for long-stay guests seeking self-sufficiency and comfort, as well as short-stay visitors looking for excellent value. Its central location is a significant draw, offering unparalleled access to major transport links and city attractions, appealing strongly to sightseers and budget-conscious travelers. Guests frequently praise the overall cleanliness and comfort of the rooms, despite some observations about the property's dated appearance. For a seamless stay, it is recommended to be aware of the limited reception hours, especially if arriving early, and to clarify any potential parking fees upfront.

Facilities & Amenities
Guests consistently highlight the convenience of the apartment-style accommodation, which is a key feature of the property. Each unit is equipped with a kitchenette or a full kitchen, providing the flexibility for guests to prepare their own meals and snacks, enhancing the feeling of a "home away from home." These facilities typically include a stove and a refrigerator, though some guests noted that the stove appeared dated and the fridge was somewhat small for longer stays. Despite these minor observations, the functionality of these amenities was generally satisfactory. Furthermore, the provision of complimentary Wi-Fi is a much-appreciated facility, allowing guests to remain connected for work or leisure. The overall impression is that these in-room facilities significantly contribute to the hotel's value proposition and appeal, especially for those seeking self-sufficiency.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and spacious, often describing them as comfortable and well-equipped for their stay. Many appreciate the fresh feel upon entering, contributing to a positive initial impression. However, a recurring theme is the dated appearance of the property, with some guests noting that the rooms, while clean, show signs of age and could benefit from maintenance, such as replacing carpets or updating paintwork where repair patches are visible. Regarding bed comfort, feedback is mixed; some found the beds comfortable, while one guest described a bed as very soft, akin to a waterbed. Noise levels from outside, particularly tram sounds and general street noise, were mentioned by a few guests due to windows not being double-glazed, though this did not significantly detract from the overall experience for most.

Location & Accessibility
The hotel's central location is overwhelmingly praised by guests as one of its strongest assets. It is consistently described as being "close to everything," making it incredibly convenient for exploring the city. A significant advantage is its proximity to Southern Cross Station, which is just a short walk away, providing excellent connectivity for both regional and airport travel via the SkyBus. Furthermore, the hotel is ideally situated near numerous tram stops, including those offering free city tram services, allowing for easy and cost-effective access to various attractions, shops, and dining options. Guests appreciate being able to reach major landmarks and public transport hubs with ease, contributing to a highly accessible and enjoyable stay. Despite its central position, some guests were pleasantly surprised by how quiet the immediate surroundings were.

Staff & Service
Feedback on staff and service is notably mixed. Some guests experienced highly helpful and friendly staff, with one instance highlighting a quick and efficient check-in process facilitated by a manager, even for an early arrival. However, a significant number of reviews detail challenges with reception hours and early check-in. Guests reported finding the front desk closed outside of specific hours, typically opening at 9:00 AM, leading to long waits and frustration, especially after long journeys. There were also instances of staff being perceived as unhelpful or unfriendly, particularly when addressing issues like room access or billing discrepancies. While some guests were able to leave their luggage before their room was ready, this was not consistently offered. The overall impression is that while positive interactions occur, the limited front desk availability and occasional unresponsiveness can impact the guest experience.

Additional Information
The primary unique aspect of this property is its apartment-style accommodation, which means it operates differently from a traditional hotel, with guests occupying units across various levels, some of which are private residences. This setup contributes to its suitability for both long and short stays. A key operational detail to note is the absence of a 24-hour front desk, with reception typically opening at 9:00 AM. This can impact early arrivals or late-night needs, as guests may find the counter unattended. While parking is available, guests should be aware of a 2-meter height restriction for vehicles. One guest reported an issue with being double-charged for parking, and advised caution when making payments, as resolving such discrepancies proved difficult. The property is generally perceived as offering good security.