Centra by Centara Phu Pano Resort Krabi

This hotel is celebrated for its stunning mountain views and a commitment to an eco-friendly concept, offering a tranquil escape from the bustling main areas. Its signature feature is the picturesque pool area, which provides a beautiful backdrop for relaxation and is often praised for its scenic outlook. Guests consistently highlight the exceptionally friendly and helpful staff who are noted for going above and beyond to ensure a comfortable and memorable stay. The hotel is particularly well-suited for families seeking spacious accommodations and a kid-friendly environment, as well as couples and sightseers looking for a peaceful base with convenient access to local attractions. Many appreciate the quiet atmosphere, making it ideal for those desiring a truly relaxing vacation. To enhance your experience, consider requesting a room on a higher floor for the best views, and be prepared for a short walk or shuttle ride to the main beach area.

Facilities & Amenities
The hotel offers a range of facilities, though guest experiences are mixed. The swimming pool is a central feature, often praised for its beautiful views, and includes slides and a kid-friendly area, making it popular with families. However, some guests found the pool to be small, crowded, and occasionally lacking in cleanliness or sufficient sun loungers. The fitness center is available but frequently described as small, in need of updating, and sometimes dirty with broken machines. Wi-Fi connectivity is a common point of frustration, with many reporting it as spotty, slow, or prone to disconnecting due to too many users. Most guests receive only one key card, and some were charged for additional ones, which caused inconvenience. Basic amenities in rooms are often noted as minimal, with some guests wishing for more comprehensive provisions. The elevator can be narrow, and some experienced issues with it being out of service.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is generally positive, though some significant issues were reported. Rooms are largely described as clean, spacious, and featuring comfortable beds that ensure a restful sleep. Many rooms offer beautiful mountain views or pleasant pool vistas, enhancing the stay. However, a recurring concern is noise, with thin walls allowing sounds from neighboring rooms, hallways, and outside the hotel to be easily heard, impacting sleep quality. Some guests also encountered insects or mosquitoes in their rooms, which was a major discomfort. While bathrooms are generally clean, some noted issues with slow water flow, broken toilets, or signs of rust and stains on fixtures. The air conditioning sometimes proved unreliable, with reports of it not cooling sufficiently or being turned off during early morning hours. Basic in-room amenities like towels and shampoo refills were occasionally inconsistent.

Dining & Food Quality
Feedback on dining experiences at the hotel is quite varied. Most guests find the breakfast to offer a good selection, with options spanning Indian, Asian, and Western cuisines, and many appreciate the buffet style. However, a significant number of reviews mention that the breakfast food, particularly hot items, is often cold or of low quality, with limited variety and repetitive choices over multiple days. Some guests also noted a lack of Indian food options despite a large number of Indian guests. The restaurant generally receives praise for its fresh and delicious food, though some found the menu options to be limited or certain items unavailable. Room service is occasionally criticized for being slow or getting orders incorrect, and some guests reported a lack of a clear menu. The coffee at breakfast also received mixed reviews, with some finding it good and others describing it as poor.

Location & Accessibility
The hotel's location is a point of mixed opinion among guests. It is situated off the main street, providing a quiet and peaceful atmosphere away from the immediate bustle. Many guests appreciate its proximity to numerous restaurants and shops within easy walking distance. While the Ao Nang beach is accessible on foot, typically a 15 to 20-minute walk, some guests found this distance too far, especially during hot weather, and preferred to use transportation. The hotel offers a shuttle bus service to the beach, which is convenient, but it operates on a limited schedule, requires pre-booking, and often has limited spots, leading to frustration for some. Parking is available, including an underground option, which is a plus for those with vehicles. However, some found the narrow alley leading to the hotel challenging for entry and exit, and felt it was too far from major activities.

Staff & Service
The staff at this hotel consistently receive high praise for their exceptional service. Most guests describe the team as incredibly friendly, helpful, attentive, and professional, often going above and beyond to assist with requests and ensure a comfortable stay. The reception staff are frequently highlighted for their courteous and responsive approach, though some guests reported isolated instances of unhelpful or even rude behavior, particularly concerning key card requests or check-in issues. Housekeeping is generally commended for maintaining clean rooms, but there were occasional reports of inconsistencies with towel provision or amenity refills. While the check-in process is often smooth, some experienced delays or disorganization, especially during peak times. A notable area for improvement is luggage assistance, as several guests reported having to manage their own bags without help from staff, which was unexpected for a hotel of this caliber.

Additional Information
The hotel promotes an eco-friendly policy, which some guests interpreted as a justification for minimal in-room amenities and cost-cutting measures rather than genuine sustainability efforts. A frequently mentioned point of frustration is the key card policy, where guests are typically issued only one card per room, and additional cards may incur a charge or be unavailable, causing inconvenience for multiple occupants. Some guests were pleasantly surprised by birthday or honeymoon decorations and treats upon arrival, adding a special touch to their stay. The hotel's overall appearance is sometimes described as worn or dated in certain areas, with reports of rust on fixtures and general signs of age. There is no dedicated kids club or nanny service available. Guests should also be aware that the hotel may charge for bottled water on the day of check-out, even if complimentary on other days.