Hotel Consuelo

The hotel offers a comprehensive and appealing package, making it a memorable choice for guests seeking a value-driven stay with numerous inclusions. Its signature feature is the provision of complimentary beach service with umbrellas and sunbeds, and the availability of bicycles, alongside convenient parking, significantly enhancing the overall vacation experience. Guests frequently highlight the excellent food quality, particularly the varied buffet, and the generally friendly demeanor of the staff. This hotel is particularly well-suited for families due to its spacious rooms, proximity to a children's park, and varied dining options, while couples appreciate its quiet yet accessible location, balancing relaxation with easy access to attractions. Budget-conscious travelers also find it an attractive option given the array of services included in the price. To maximize your stay, consider utilizing the hotel's shuttle service to the beach, and be aware that drinks at dinner are typically an additional cost.

Facilities & Amenities
The hotel provides a range of facilities designed to enhance guest comfort and convenience. Guests appreciate the presence of a swimming pool, offering a refreshing option for relaxation, though some have noted it can appear simple or require more attention. Free Wi-Fi is available throughout the property, ensuring guests can stay connected. For those arriving by car, private parking is offered, including both covered and uncovered options, though availability can sometimes be limited, especially during peak season. The hotel also provides bicycles for guest use, a popular amenity for exploring the local area. A convenient shuttle service to the beach is available, complementing the included beach service which typically comprises an umbrella and two sunbeds. Rooms are generally equipped with a mini-fridge, safe, and television.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is somewhat mixed, though many guests find the accommodations satisfactory. Rooms are generally described as spacious and adequate, with some featuring a balcony. The bathrooms frequently receive praise for being new, renovated, and spacious, often equipped with a large shower. However, some guests have reported issues with overall cleanliness, noting dirty bedspreads, stained curtains, or marks on walls. While housekeeping is generally efficient, a few reviews mention that sheets were merely pulled up rather than changed daily. The beds are a recurring point of concern, often described as uncomfortable or hard, impacting sleep quality for some. Soundproofing is also noted as poor, leading to potential noise disturbances. Rooms typically include a mini-fridge and air conditioning, though the latter can sometimes be noisy.

Dining & Food Quality
The hotel's dining experience is a significant highlight for many guests, particularly the buffet-style meals. The breakfast is consistently praised for being abundant, varied, and good, offering a wide selection of both sweet and savory options. Similarly, lunch and dinner buffets receive high acclaim for their excellent food quality, variety of dishes, and overall deliciousness, with many comparing the experience favorably to a wedding banquet. Guests appreciate the diverse choices of first and second courses, along with numerous side dishes. However, a notable point of contention for some guests, especially those on half or full board, is that drinks are not included with meals, even water, which can be an unexpected cost for a hotel of this star rating. The restaurant staff are frequently commended for their kindness and efficiency.

Location & Accessibility
The hotel boasts an excellent location, offering a balance of tranquility and accessibility. It is situated on a quiet street, away from the main traffic and confusion, yet remains conveniently close to key attractions. Guests can reach the town center and its shops within a comfortable 5 to 10-minute walk. Similarly, the beach is approximately 500 meters to 1 kilometer away, also accessible within a 5 to 10-minute walk, with a convenient shuttle service provided for those who prefer not to walk. For families, a pleasant park for children is located directly opposite the hotel. Private parking is available on-site, including covered options, though spaces can be limited. Additionally, a large public parking area is situated in front of the hotel, offering an alternative for guests, though it is not free. A bus stop is also conveniently located nearby.

Staff & Service
The hotel staff generally receives positive feedback for their friendliness, kindness, and availability. Many guests highlight the restaurant staff as particularly professional, attentive, and efficient, contributing significantly to a pleasant dining experience. The check-in process is often described as smooth and accommodating, even for late arrivals. However, feedback regarding the reception staff is mixed; while some find them cordial and helpful, others have reported instances of them being cold, unempathetic, or arrogant when handling specific guest requests or issues, such as health concerns or lost items. The hotel maintains a pet-friendly policy, but some guests have expressed frustration over restrictions on where pets are allowed, particularly in dining areas, which can impact the overall experience for those traveling with animals.

Additional Information
A recurring theme in guest feedback is the debate surrounding the hotel's 4-star rating, with many suggesting it aligns more closely with a 3-star establishment due to certain dated aspects. While the hotel has undergone renovations, particularly visible in the facade and bathrooms, some areas, such as the back of the building, common spaces, and older furniture, are still perceived as dated. Despite these points, the hotel is frequently praised for offering excellent value for money and an unbeatable price, especially considering the range of included services. Guests should note that room service is not available. The hotel generally denies late check-out requests, even when check-in times allow for it. Overall, it is often recommended for its good price-to-quality ratio and family-friendly atmosphere.