Crystal Lodge

The hotel is highly regarded for its unparalleled central location in Whistler Village, offering direct access to the pedestrian-only shops, restaurants, and ski lifts. Guests consistently highlight the spacious rooms, comfortable beds, friendly staff, and excellent facilities including a pool and hot tub. Skiers and snowboarders will find it ideal due to its proximity to the gondolas. Families appreciate the larger rooms and the ability for older children to explore safely, while couples seeking a vibrant village experience will enjoy the easy access to dining and entertainment. Pet owners are also well-catered for. To enhance your stay, consider requesting a room away from the main village stroll if sensitive to evening noise, and be sure to take advantage of the convenient ski valet service.

Facilities & Amenities
Guests highly value the array of on-site facilities, which significantly enhance their stay. The outdoor pool and hot tub are popular for relaxation, especially after a day on the slopes, though some guests noted they can become crowded or have inconsistent water temperatures. A well-equipped fitness center is available for workouts, and a sauna provides an additional option for unwinding, though its location on a separate floor was sometimes mentioned. Many rooms feature a convenient kitchenette with a microwave, toaster, and dishes, allowing for light meal preparation. The hotel also offers free Wi-Fi throughout, ensuring connectivity. Practical amenities like laundry facilities and dedicated drying rooms for ski gear are highly appreciated, as is the efficient ski valet service. For those with electric vehicles, EV charging is a welcome perk.

Cleanliness & Room Comfort
The cleanliness of the rooms is consistently praised, with many guests describing them as immaculate and well-maintained. Most guests find the beds comfortable, ensuring a restful sleep, though a few noted some mattresses felt too soft. Rooms are often described as spacious, particularly the loft suites, offering ample storage space for belongings and ski gear. In-room amenities such as deep bathtubs, a coffee maker, and bathrobes are frequently appreciated. Some rooms also feature a balcony with pleasant views. However, noise levels can be an issue for rooms facing the village stroll or main street, especially during lively evenings, prompting the hotel to provide earplugs. A few guests also found the room temperature controls tricky to navigate or noted loud air conditioning units.

Dining & Food Quality
While the hotel does not offer a dedicated breakfast restaurant, guests appreciate the convenience of having the Old Spaghetti Factory located directly within the building, providing a casual and family-friendly dining option. The Crystal Lounge is a popular bar and apres-ski spot, known for its lively atmosphere, pool table, and offerings like wings and burgers. Many guests enjoy its vibrant energy, though some found it geared more towards a younger crowd. For those preferring to dine in, an in-room dining service is available through a local delivery partner. The proximity to numerous other restaurants and cafes in the village ensures a wide variety of food choices just steps away from the hotel.

Location & Accessibility
The hotel's central location in Whistler Village is consistently highlighted as its strongest asset. Guests enjoy being within easy walking distance of virtually everything, including the ski lifts (Whistler and Blackcomb gondolas), numerous shops, and a wide array of restaurants and bars. This prime position makes it ideal for exploring the village on foot, eliminating the need for a car during the stay. The hotel is also conveniently located near public transportation options. While parking is available on-site, it is often described as expensive and can be challenging due to tight spaces and limited availability, especially during peak times. Some guests reported issues with communication regarding parking fees upon arrival.

Staff & Service
The friendly staff consistently receives high praise, with many guests highlighting their helpful and accommodating nature. From the front desk to housekeeping, the team is noted for providing attentive service and going above and beyond to assist guests with requests and inquiries. The quick check-in process is frequently mentioned, contributing to a smooth arrival experience. Guests appreciate the staff's willingness to provide information about the area and their efforts to resolve issues promptly. The efficiency and courtesy of the ski valet service are also frequently commended. Overall, the dedication of the staff to ensuring a positive guest experience is a recurring theme, making many feel valued and well-cared for, including those utilizing the pet-friendly service.

Additional Information
The hotel maintains a notable pet-friendly policy, welcoming furry companions without additional fees and even providing amenities like food bowls and treats, though some guests noted occasional barking from other pets. Guests often appreciate the flexibility offered for early check-in and late check-out when available, which can significantly enhance travel convenience. While not always open, a games room is a unique amenity that adds to the recreational options. Many rooms feature a balcony and a kitchenette, offering added comfort and self-catering capabilities. The availability of laundry facilities on guest floors is also a practical benefit for longer stays, allowing guests to refresh their wardrobe.