Holiday Inn Express Regensburg By Ihg

This modern hotel offers excellent value for money and is consistently praised for its cleanliness and convenient location near the city center. Its contemporary design and well-maintained facilities make it a popular choice for various travelers. The hotel is particularly well-suited for city trippers and sightseers due to its easy access to historical attractions, while business travelers appreciate its efficiency and amenities. Families find the rooms comfortable for short stays, and couples enjoy the cozy atmosphere. For those on road trips, the hotel provides a comfortable and accessible stopover. To enhance your stay, consider managing your breakfast timing during peak hours to avoid crowds, and be aware of the specific parking system for a smoother experience.

Facilities & Amenities
Guests frequently highlight the hotel's modern and neat appearance, noting that everything inside, from the rooms to the general facilities, looks new. The convenience of having a grocery shop nearby is a significant plus, allowing guests easy access to essentials. While the hotel does not feature a gym or swimming pool, it offers practical amenities such as an elevator, a safe in the rooms, and an iron and ironing board, which are appreciated by many. Guests also value the ample power outlets and USB ports available in the rooms, ensuring devices can be easily charged. The Wi-Fi connectivity is generally reliable, though some guests reported it to be slow at times.

Cleanliness & Room Comfort
The hotel receives widespread commendation for its exceptional cleanliness, with guests describing rooms and bathrooms as spotless and hygienic. The beds are frequently noted for their comfort, providing a restful night's sleep, though some guests found the pillows to be too soft or the mattresses too firm. Rooms are generally quiet, offering good soundproofing from outside noise, even when facing main roads. However, some guests experienced noise from the hallways. While the bathrooms are modern and well-equipped with amenities like Dove soaps and spacious showers, some found the shower design prone to wetting the floor. A recurring comment is the absence of a mini-fridge in the rooms, and some guests noted a lack of wardrobe space or shelves. An isolated, serious report of bed bugs was mentioned by one guest, which the hotel reportedly addressed.

Dining & Food Quality
The hotel's breakfast, which is included for most guests, receives mixed but generally positive feedback. Many guests appreciate the variety and plentiful options, describing it as good, tasty, and well-organized. However, some guests found the breakfast to be average, monotonous, or lacking in hot food choices such as scrambled eggs or bacon, with only boiled eggs typically available. During peak times, the dining room can become very crowded, leading to waiting times for tables and food replenishment. The coffee from the machines was a point of contention for some, who felt it could be improved. Despite these points, the breakfast is largely considered sufficient for a good start to the day. The hotel also offers pizza and snacks at its bar in the evenings.

Location & Accessibility
The hotel boasts a highly advantageous central location, making it easy for guests to explore the city. It is within comfortable walking distance of the old town, typically 10-15 minutes, and similarly close to the main train station. This proximity allows guests to access numerous restaurants, shops, and attractions on foot. Public transportation options, including bus stops, are conveniently located nearby. For guests arriving by car, an underground parking garage is available directly beneath the hotel. While this parking is practical and secure, it is not owned by the hotel and incurs an additional daily fee, which some guests found expensive. There were also comments about the parking system not allowing re-entry without new payment, or requiring cash only.

Staff & Service
The staff at this hotel consistently receives high praise for their friendliness, helpfulness, and attentiveness. Guests frequently highlight the polite reception staff and their willingness to assist with various requests, contributing to a welcoming atmosphere. The check-in and check-out processes are generally described as quick and efficient. Many reviewers commend the staff's dedication to providing excellent service, even during busy periods like breakfast. However, a few guests reported isolated instances of unhelpful or rude staff interactions, particularly concerning early check-in requests or issues with invoicing. Despite these rare occurrences, the overall sentiment is that the staff are a significant asset to the hotel, making guests feel valued and well-cared for.

Additional Information
The hotel maintains a pet-friendly policy, which is greatly appreciated by guests traveling with their animals, noting the staff's kindness towards pets. A specific point of feedback concerns the hairdryers in the rooms; some guests reported them to be non-functional, requiring a deposit to borrow a portable one from the reception. While the hotel aims for efficiency, some guests experienced issues with invoice accuracy and delays in receiving them, requiring follow-up. The hotel's approach to IHG member recognition also received mixed comments, with some members feeling their status was not adequately acknowledged upon arrival. Guests should be aware that while the hotel is modern, some rooms may lack traditional wardrobes, offering hanging space instead.