Hotel Indigo Melbourne On Flinders By Ihg

The hotel offers a distinctive urban experience, celebrated for its art-inspired decor and a modern, fresh design that permeates throughout, from the lobby to the guest rooms. Its signature feature is the unique photo booth, which guests find to be a memorable and fun addition to their stay. The hotel is highly regarded for its attentive staff, prime location, and comfortable accommodations, making it an excellent choice for sightseers eager to explore the city's attractions, business travelers seeking convenience, couples looking for a stylish getaway, and families who appreciate the spacious rooms and engaging features. To enhance your visit, consider requesting a room with an atrium view for a quieter experience, and be mindful that while air conditioning is generally effective, some guests have noted occasional issues.

Facilities & Amenities
Guests frequently highlight the hotel's unique photo booth as a fun and memorable amenity. The inviting lounge area and bar provide comfortable spaces for relaxation and socializing, with a popular happy hour often mentioned. While a fitness center is available, some reviews indicate it was either new, small, or had limited functionality. Rooms are equipped with modern conveniences such as smart TVs with Chromecast, and free Wi-Fi is consistently available. Thoughtful in-room amenities like robes, slippers, hair straighteners, and even umbrellas are appreciated. However, feedback on the mini-bar is mixed, with some noting it was not stocked, and the quality of coffee from the in-room coffee pod machines received varied opinions, with some finding the pods to be of lower quality or not consistently refilled.

Cleanliness & Room Comfort
Guests consistently praise the hotel's high standards of cleanliness throughout the property and in the rooms. The beds are widely described as very comfortable, though some guests found the pillows to be too soft or the doonas (duvets) too warm. While many rooms are noted for their spaciousness, a few guests found their assigned rooms to be smaller or cramped. The hotel generally offers good soundproofing, with blackout blinds effectively minimizing light, contributing to a restful sleep. However, some reviews mention noise levels from the street, trains, or hallways. Issues with air conditioning were occasionally reported, including units not cooling effectively, being noisy, or experiencing drips. Bathrooms, while generally clean, received mixed feedback regarding their size, with some finding them cramped or having a small sink with limited counter space. The shower drainage and a window between the shower and the main room were also points of comment.

Dining & Food Quality
The hotel's breakfast receives varied feedback; many guests describe it as good, with a wide variety of options including hot and cold selections, fresh produce, and good coffee. However, some found the buffet to be average, repetitive, or experienced issues with food temperature. Service during breakfast was occasionally noted as slow or understaffed, particularly concerning coffee orders. The on-site French bistro or restaurant is generally well-regarded for its food quality and atmosphere, though some guests found the menu choice limited or the prices to be on the higher side for dinner. The bar is a popular spot, especially during happy hour, offering good drinks. Room service, when utilized, was noted to have a limited menu, and some guests experienced issues with the ordering app.

Location & Accessibility
The hotel boasts an excellent central location, making it highly convenient for exploring the city. It is situated within a few minutes' walk of Southern Cross Station, providing easy access to the airport via SkyBus and other train services. The hotel is also ideally located within the free tram zone, allowing guests to easily reach various CBD attractions, including shopping areas, numerous restaurants, Crown Casino, and Marvel Stadium. While the location is generally praised for its accessibility, a few guests expressed concerns about the safety of the surrounding back streets, particularly at night. Parking is available, though it is often off-site and can be expensive, which is a common point of feedback.

Staff & Service
The hotel's staff consistently receives high praise for their friendliness, helpfulness, and attentiveness. Guests frequently highlight the quick check-in process and the staff's willingness to accommodate requests, including early check-ins and late check-outs for eligible members. The overall service is described as professional and welcoming, contributing significantly to a positive guest experience. However, there were isolated instances of mixed feedback regarding housekeeping consistency, with some guests reporting rooms not being serviced daily or amenities not being refilled. A few reviews also mentioned minor communication issues or isolated instances of less-than-ideal service interactions, but these appear to be exceptions rather than the norm, with the majority of guests commending the staff's dedication to excellent service.

Additional Information
A distinctive and much-loved feature of the hotel is the photo booth in the lobby, which allows guests to capture fun memories. The hotel has undergone a significant re-branding and renovation from its previous identity, resulting in a modern and stylish aesthetic. Rooms are equipped with advanced features such as electronic blackout blinds for optimal light control, subtle night lights for convenience, and ample USB ports and international power points to cater to diverse charging needs. Guests should be aware of the hotel's deposit policy, which some found to be slow in being returned. While the hotel generally provides a high level of comfort and convenience, some guests noted the absence of complimentary water bottles in the rooms.