JO&JOE Vienna

This modern and vibrant accommodation offers a unique experience, notably for its integration within an IKEA building, providing convenient access to shopping and dining. Its signature feature is also its impressive rooftop terrace, offering stunning city views. The hotel cultivates a lively social atmosphere through various events and well-designed common areas, making it an excellent fit for young travelers, backpackers, solo travelers, and groups seeking an engaging and comfortable stay. Guests frequently commend the overall cleanliness and the helpfulness of the staff. To make the most of your visit, remember to inquire about additional fees for amenities like towels and luggage storage, and be aware that the rooftop terrace may have specific operating hours.

Facilities & Amenities
Guests appreciate the extensive and well-designed common areas, which are described as spacious, inviting, and perfect for socializing or working remotely. These areas often feature games, billiards, and comfortable seating. The hotel provides a kitchen area equipped with refrigerators, a microwave, and sinks, though it is important to note that a stove is not available for cooking. Lockers are provided for luggage storage, but guests should be prepared for associated fees and are advised to bring their own locks. Free Wi-Fi is consistently praised for its reliability, ensuring guests can stay connected. While the elevators can sometimes be busy, the overall range of amenities contributes positively to the guest experience.

Cleanliness & Room Comfort
The rooms are generally described as clean and spacious, often featuring large windows that offer pleasant views. Most guests find the beds comfortable and appreciate the privacy curtains or blinds available on many bunks, which help create a personal space. However, some guests have reported that the mattresses can be quite firm or have a plastic-like covering, and pillows are sometimes considered too small or thin. While the rooms are typically quiet from external city noise, some internal noise from hallways or events can occasionally be heard. Guests note a lack of in-room furniture such as chairs or tables, and some bathrooms lack shelves or adequate towel hooks. Isolated reports mention issues with AC functionality and minor cleanliness concerns like hairs or stains on the concrete flooring.

Dining & Food Quality
Feedback on breakfast is mixed; many guests find it decent and sufficient, with some highlighting the fresh fruit and the unique experience of items being prepared on-site. However, others describe it as sparse, lacking variety, or consisting of basic options like a single type of bread, jam, cheese, and sausage, with no hot food or pastries. The hotel's restaurant and bar areas are generally well-regarded, offering good food and a lively atmosphere, though some guests find the bar prices to be on the higher side. The convenience of the integrated IKEA also provides an alternative for affordable meals.

Location & Accessibility
The hotel boasts an excellent central location, directly adjacent to Westbahnhof station, providing immediate access to metro, tram, and bus lines. This makes it incredibly convenient for reaching major attractions across the city and offers easy airport access. The integration with IKEA and proximity to a shopping mall and Mariahilferstraße means guests have abundant options for shopping and dining right at their doorstep. While the immediate area around the station can feel less secure to some guests, the hotel itself is considered safe and well-connected, making it an ideal base for exploring Vienna.

Staff & Service
The staff consistently receives high praise for being friendly, helpful, attentive, and professional, contributing significantly to a positive guest experience. The check-in process is generally described as quick and efficient. However, some guests have expressed dissatisfaction with certain policies, such as the early check-out time and the late check-in time. There are also recurring comments about additional charges for basic amenities like towels and luggage storage after check-out. Isolated incidents include reports of unannounced entry into private rooms by maintenance staff and issues with event organization, which occasionally led to guest frustration.

Additional Information
The hotel is well-known for its vibrant social events and activities, including game nights and karaoke, which contribute to a lively atmosphere and provide opportunities for guests to interact. However, some guests note that these events, while engaging, can sometimes be loud and may not always be exclusively for hotel guests. A unique aspect is the kitchen area, which, despite lacking a stove, offers a communal space for guests to prepare simple meals and store food. Guests should be aware of the policy regarding room cleaning, as it is not provided daily unless specifically requested and paid for.