Koh Chang Lagoon Princess

The hotel's signature feature is its direct beach access and a large, inviting pool right on the sand. Most guests are drawn to its prime location on White Sand Beach, offering stunning sunsets and easy access to the ocean. The hotel is particularly well-suited for beach lovers and families due to its expansive pool area with a slide and the shallow, calm waters of the beach. However, a recurring theme is the dated condition of the rooms, with some guests noting issues like mold or unpleasant smells. The hotel's vibrant beach bar, while popular, can lead to noise disturbances in certain areas, especially in the evenings. A common frustration involves the reservation of sunbeds by towels, making it difficult for others to find a spot. To ensure a more peaceful stay, guests might consider requesting a room away from the main bar area, and be prepared for the competitive nature of sunbed availability.

Facilities & Amenities
The hotel boasts a huge pool that is consistently praised for its size, cleanliness, and features like a slide and jacuzzi-style sections, making it a highlight for many, especially families. However, a significant point of contention is the availability of deck chairs around the pool, as many guests report them being reserved with towels for extended periods, sometimes even overnight, leading to frustration. Some even noted sharp screws in the pool area, posing a safety concern. For those seeking to maintain their fitness, a free gym is conveniently located across the road and is generally well-regarded. Wi-Fi connectivity is available throughout the hotel, though a few guests experienced issues with it not working reliably in their rooms.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is notably mixed. While some guests found their rooms to be spacious, clean, and equipped with comfortable beds and large bathrooms, a significant number reported issues with the overall condition. Many reviews describe rooms as old, dated, run-down, and in need of renovation, with common complaints including mold, dampness, and unpleasant smells, particularly in the bathrooms where rotting wood and black mold were observed. Some bungalows were noted to have noisy air conditioning units or uncomfortable mattresses with metal springs. While some rooms were surprisingly soundproof, others, especially those near the beach bar, experienced considerable noise from the evening music, making it difficult to relax or sleep before 11 PM. Hot water availability was also inconsistent for some, occasionally taking a while to warm up or not being available at all.

Dining & Food Quality
The hotel's breakfast receives varied feedback; most guests found it to be good or decent, offering a buffet with a variety of options and a popular fresh omelette station. However, some described it as average or basic, with food sometimes being cold, and a few suggested better labeling for dietary needs. The on-site restaurant is praised by many for its good food quality, particularly the fresh fish, and its pleasant setup directly on the beach, offering a great dining atmosphere. Conversely, some guests found the food standard to be inconsistent or even led to health issues, and service could be slow or prone to billing errors. The beach bar is a prominent feature, offering cocktails and a lively atmosphere, especially during happy hour. However, the loud music from the bar, often playing until 11 PM, was a significant disturbance for many guests, impacting their ability to relax in their rooms or around the pool area.

Location & Accessibility
The hotel's location is consistently highlighted as one of its strongest assets, being right on the beach and in the center of White Sand Beach. This prime spot offers guests immediate access to the beautiful sandy shores and warm waters, making it ideal for swimming and enjoying sunsets. Its central position also means guests are within easy walking distance or a short ride to a wide array of amenities, including convenience stores like 7-Eleven, various shops, a night market, and numerous restaurants and cafes. The convenience of having street life on one side and the beach on the other is a major draw. For guests arriving by car, parking is available directly in front of the buildings, adding to the accessibility of the property.

Staff & Service
Feedback on the staff and service is quite polarized. Many guests commend the staff for being friendly, helpful, attentive, and cooperative, with some specifically mentioning their smiling demeanor and willingness to assist, such as express-posting a lost toy. The cleaning staff generally receives praise for their diligence, ensuring rooms are cleaned daily with fresh towels and bedsheets. However, a significant number of reviews describe staff as unhappy, grumpy, unresponsive, or lacking in basic customer service, particularly at the reception desk or in the restaurant. Issues like a manager refusing to address complaints directly and a pool attendant allegedly taking money for sunbed reservations were also reported, leading to considerable guest dissatisfaction. Overall, while some experiences highlight excellent service, others point to a need for more consistent training and a more welcoming approach from certain team members.