Premier Inn Hamburg City Hammerbrook

This modern and recently built hotel offers a comfortable and convenient stay, making it a popular choice for many guests. Its signature feature is its contemporary design combined with a highly praised, friendly staff and an excellent breakfast selection. The hotel is particularly well-suited for city trippers and sightseers due to its good public transport links and walking proximity to key areas. Families appreciate the value and the option for larger rooms, while business travelers find its central location and amenities convenient. Guests consistently highlight the hotel's cleanliness and the overall positive atmosphere, often noting the good value for money. To enhance your experience, consider requesting a room on a higher floor or facing away from the main road for a quieter stay, as some street noise can be noticeable. Additionally, be aware that room cleaning is typically on request, so communicate your needs to the front desk.

Facilities & Amenities
The hotel provides a range of facilities designed for guest convenience. A 24-hour bar is available, offering a selection of drinks and a popular happy hour, though some guests find its physical space to be small. Guests generally find the Wi-Fi connection reliable and fast throughout the property. Rooms are equipped with a water kettle for hot beverages and a hair dryer in the bathroom, along with an iron and ironing board for personal use. The elevators are noted for being quick and efficient. However, a recurring point of feedback is the absence of a refrigerator in the rooms, which some guests miss for storing personal items. Additionally, some rooms are reported to have limited storage space, and the availability of an in-room safe can vary.

Cleanliness & Room Comfort
Guests consistently praise the cleanliness of the rooms and bathrooms, describing them as modern and well-maintained. The beds generally receive positive feedback for being comfortable, ensuring a restful night's sleep, though some guests found them to be too firm or narrow, especially for two people. The sofa beds in family rooms are often noted as being less comfortable for adults or two children, making the room feel cramped when extended. While the bathrooms are typically spacious with good showers, a few guests reported minor issues like a lack of towel hooks or occasional odors. Rooms are equipped with soundproof windows which effectively block out street noise when closed, contributing to a quiet environment. However, some guests experienced noise from neighboring rooms or early morning thumping, suggesting occasional issues with thin walls.

Dining & Food Quality
The hotel's breakfast consistently receives high praise from guests, described as comprehensive, varied, and fresh with a wide selection of options. The buffet is noted for being constantly refilled, ensuring availability even during peak times. Many guests highlight the quality of the coffee and the overall offerings, making it a satisfying start to the day. However, some guests find the breakfast to be quite expensive, particularly as drinks are not always included in the stated price. While the hotel bar offers limited food options, primarily pizza and flammkuchen, it serves as a convenient spot for a quick bite. The bar itself is open 24 hours and features a popular happy hour, though some guests have noted occasional service inconsistencies.

Location & Accessibility
The hotel boasts a central location that is highly convenient for exploring the city. It is within walking distance of the main train station, typically a 10 to 20-minute stroll, providing excellent connectivity. A bus stop is conveniently located directly outside the hotel, offering easy access to various attractions, including the harbor and other parts of the city. S-Bahn and U-Bahn stations are also easily accessible on foot, further enhancing public transport options. While the immediate neighborhood is generally considered safe, some guests have noted the presence of certain individuals near the main station area. Underground parking is available at the hotel, though it is often described as expensive, and some guests reported issues with re-entry requiring repeated payments. Nearby, guests can find supermarkets and other shops for convenience.

Staff & Service
The staff at the hotel consistently receives overwhelmingly positive feedback, with guests frequently describing them as exceptionally friendly, helpful, and attentive. Many reviews highlight their willingness to assist with inquiries, provide information, and resolve issues promptly. The check-in process is generally smooth and efficient, though some guests experienced minor delays or language barriers during busy periods or when requesting early access. While housekeeping is available, it operates on an "on-request" basis, which some guests found inconvenient, reporting occasional inconsistencies in towel replenishment or room tidiness when not explicitly requested. The availability of luggage storage after check-out is a much-appreciated service, allowing guests to explore the city unencumbered before departure.

Additional Information
A key policy at the hotel is that room cleaning is on request, meaning guests must explicitly ask for their room to be serviced, which some found unexpected or inconvenient, leading to occasional shortages of toilet paper or coffee supplies. For families, the "family room" often consists of a standard double room with a sofa bed, which, while functional, can make the room feel quite cramped when extended and may not be comfortable for all adults or two older children. Guests should also be aware that there is typically no phone in the room to contact reception directly, requiring a trip to the front desk for any immediate needs. Furthermore, while rooms feature smart TVs, some guests noted limitations on streaming services, as access to platforms like Netflix might be restricted.