Privacy Resort Koh Chang

The hotel offers a peaceful, secluded retreat atmosphere on the quiet East Coast of Koh Chang, providing a serene escape from the island's more bustling areas. Guests consistently highlight the exceptional hospitality of the owners, who are praised for their warmth, kindness, and willingness to go above and beyond to ensure a pleasant stay. The property is noted for its immaculate cleanliness and beautifully maintained garden and pool area, contributing to a relaxing environment. This tranquil setting makes it an ideal choice for couples seeking a romantic getaway, nature lovers desiring a connection with the environment, and solo travelers looking for a safe and comfortable base, though some individual experiences for solo female travelers have varied. To fully enjoy the surrounding area and its attractions, it is highly recommended that guests arrange their transport in advance, such as renting a scooter, as the hotel's remote location necessitates personal mobility.

Facilities & Amenities
Guests consistently praise the hotel's well-maintained swimming pool, which is described as perfect, clean, and refreshing, often available for use without time limits. The surrounding garden is noted for its beauty and tranquility, filled with lush plants that enhance the peaceful atmosphere. Each bungalow is generally found to be spacious and equipped with essential amenities, including quiet air conditioning and a refrigerator. While Wi-Fi is available and generally good, some guests experienced intermittent service requiring frequent reconnection. Some rooms feature a balcony, providing a pleasant spot for relaxation. However, a few guests mentioned minor inconveniences such as flat pillows, uncomfortable mattresses, or a noisy refrigerator. Additionally, some rooms were noted for lacking a television, a comfortable lounge chair on the terrace, or sufficient bedside tables with power outlets, suggesting a more basic setup in certain aspects.

Cleanliness & Room Comfort
The hotel receives widespread commendation for its immaculate cleanliness, with guests frequently noting that rooms are spotless and well-maintained, often cleaned daily. The spacious rooms are generally found to be comfortable, providing a relaxing environment for guests. Many appreciate the presence of quiet air conditioning and a refrigerator within the rooms. While the overall ambiance is described as quiet and calm, some guests reported flat pillows and uncomfortable mattresses, which occasionally impacted their sleep quality. A few also noted that the refrigerator could be noisy. Despite its proximity to a road, the hotel benefits from low traffic, ensuring that road noise is minimal and does not significantly disturb the peaceful atmosphere. However, some guests mentioned that the rooms felt plain or could benefit from an update, and some wished for more amenities like a television or a more comfortable lounge chair.

Dining & Food Quality
Guests generally find the breakfast offerings to be good, with many appreciating the fresh preparation and friendly service. Specific mentions include delicious pancakes, coffee, yogurt, and mango. While some describe the breakfast as simple, it is generally considered satisfactory, though a few guests staying for longer periods felt it was "pretty simple for Thai standards." For other meals, the hotel offers limited options such as instant noodles and crisps in the room. Guests note that the hotel's remote location means nearby restaurants are not abundant; the closest is about a ten-minute walk and tends to close early, around 6 or 7 PM. However, some reviews mention a good restaurant nearby, and specific local eateries like Baan Kafe and Ronnie's Organic are highlighted for their value and taste, requiring a short drive.

Location & Accessibility
The hotel's secluded location on the East Coast of Koh Chang is a significant draw for guests seeking a quiet and less touristy experience, away from the bustling West side. While this offers a peaceful retreat, it also means that transportation is essential for exploring the island. Guests frequently advise renting a scooter or having a car, as the hotel is quite far from the main beaches and infrastructure, approximately 30 minutes by car from the busy areas. The journey from the ferry pier to the hotel can also be challenging without pre-arranged transport. The owners are highly praised for assisting with taxi services, ferry arrangements, and even motorbike rentals directly on-site, making mobility easier for guests. Adequate and easy parking is available for those who bring their own vehicles.

Staff & Service
The exceptional hospitality of the owners is a recurring theme in guest reviews, with many describing them as incredibly welcoming, warm, and helpful. They are consistently praised for going above and beyond to ensure a pleasant stay, offering valuable tips and assistance with everything from booking excursions to arranging transportation and motorbike rentals. The general staff are also noted for being hard-working, supportive, and polite, contributing to the hotel's immaculate upkeep. While most experiences with the owners are overwhelmingly positive, a few guests reported instances of the owner displaying irritated or intrusive behavior, particularly concerning motorbike rental agreements or refund discussions. Despite these isolated concerns, the overall sentiment highlights a dedication to providing attentive and personalized service, making guests feel like valued family members.

Additional Information
Guests appreciate the hotel's flexible refund policy, as the owners have been known to reimburse for unused nights even when not obligated, though one guest reported a refund being conditional on not writing a negative review. The option to rent motorbikes directly on-site is a significant convenience, with competitive prices, although a few guests experienced disagreements regarding rental terms. While the hotel is named for privacy, some guests felt a lack of it due to the owner's perceived intrusiveness and visible cameras. Opinions are mixed regarding the hotel's kid-friendliness; some found the rules too strict, while others noted that their children enjoyed the stay due to the staff's kindness. Overall, many guests consider the hotel to offer good value for its price, especially given its peaceful setting and the level of service provided.