Super 8 by Wyndham Spruce Grove

This hotel is a popular choice for families and pet owners, largely due to its appealing pool with a waterslide and dedicated pet-friendly policy, which includes convenient grassed areas. While the property is recognized for its convenient location and generally friendly staff, guests frequently note that it is an older establishment undergoing ongoing renovations. This means some areas and rooms may appear dated, contrasting with newly updated sections. The minimal breakfast offerings are a consistent point of feedback, often described as basic. To ensure a comfortable stay, travelers should consider inquiring about the room's renovation status and location, as noise from nearby trains or the on-site pub can be a factor.

Facilities & Amenities
The hotel's pool is a significant draw, especially for families, with many guests highlighting the enjoyment of the waterslide. While the pool is generally appreciated, some reviews mention it can be cloudy or closed for maintenance, and a few guests reported issues with cleanliness or chemicals. The hot tub receives mixed feedback, often noted as being closed for maintenance, not hot enough, or having non-functional jets. The fitness center or gym is available but is described as having limited equipment, such as no free weights or mats, and unusual opening hours, often not opening until 10 AM. Wi-Fi connectivity is generally reported as good and fast, and vending machines are on-site, though occasionally found to be empty.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is varied. Many guests find their rooms to be clean and spacious, with some praising the comfortable beds and quality linens, ensuring a restful sleep. However, a notable number of reviews report issues such as mold on bathroom walls, dirt or hair in supposedly cleaned sheets, stained carpets, or a general musty smell in older sections. Room amenities like coffee makers are appreciated, though some find the TVs to be small or dated. Noise levels are a significant concern for many, with complaints about loud AC noise or heating units, thin walls allowing sounds from neighbors or hallways, and considerable train noise from nearby tracks, particularly at night.

Dining & Food Quality
The breakfast offerings consistently receive negative feedback from guests. It is widely described as minimal, basic, and a "joke," with many expressing disappointment over the lack of variety and quality. Common complaints include the absence of hot food options beyond waffles and hard-boiled eggs, a scarcity of protein, and items frequently being out of stock. While some guests appreciate the coffee, the overall sentiment is that the complimentary breakfast is insufficient and does not meet expectations. The hotel also features an on-site restaurant or pub, which some guests praise for its food quality and convenience, though other reviews indicate that the restaurant was closed during their stay, leading to disappointment.

Location & Accessibility
The hotel boasts a highly convenient location, making it a popular choice for travelers. Guests consistently praise its central location with easy highway access, making it ideal for quick stops or as a base for exploring the area. It is situated close to numerous shopping options, including a large retail store directly behind it, and a wide variety of restaurants, from fast food to sit-down establishments, many within walking distance. Parking is generally described as plentiful, secure, and well-lit, with some guests appreciating the availability of underground parking. However, the proximity to train tracks is a recurring concern, as the frequent train noise can disrupt sleep for some guests.

Staff & Service
The staff at this hotel consistently receives high praise, with guests frequently describing them as friendly staff, helpful staff, and accommodating staff. Many reviews highlight the positive interactions with front desk personnel, noting their efficiency during check-in and check-out processes, and their willingness to assist with requests, such as room changes or first aid. Housekeeping service receives mixed feedback, with some guests reporting excellent attention to detail, while others mention inconsistencies in daily service or replenishment of amenities. The pet-friendly service is also frequently commended, with staff being supportive of guests traveling with animals. Overall, the positive and attentive demeanor of the staff significantly contributes to a welcoming atmosphere.

Additional Information
A notable feature of this hotel is its accommodating pet-friendly policy, with many guests appreciating the designated rooms and grassed areas for pets. The property is an older building that is undergoing ongoing renovations, meaning some areas are updated while others retain a dated appearance, which can impact guest experience depending on room assignment. A significant recurring issue reported by guests involves payment issues and credit card deposit policies, with some experiencing unexpected charges, double billing, or difficulties with refunds, leading to frustration. Additionally, some sections of the hotel, particularly older wings or separate structures, may lack an elevator, which can be inconvenient for guests with mobility challenges or heavy luggage.