The Heritage Chiang Rai

The hotel is widely praised for its exceptionally comfortable beds and spacious rooms, offering a truly restful and luxurious experience for guests. Its grand lobby and extensive facilities, including a large swimming pool and well-equipped fitness center, contribute to a memorable stay. The hotel is an excellent fit for couples seeking a romantic and comfortable retreat, families who benefit from the ample room space and diverse amenities, and sightseers looking for a relaxing base after exploring the region. To enhance your visit, consider requesting a room on a higher floor to potentially mitigate noise, and be prepared to use ride-sharing services or scooters for convenient access to the city center and main attractions.

Facilities & Amenities
Guests frequently commend the hotel's impressive swimming pool, often described as large, beautiful, and a perfect spot for relaxation, though some note it can be cold. The fitness center is well-equipped with modern machinery, allowing guests to maintain their routines. The lobby is consistently highlighted as grand and beautiful, providing a welcoming first impression. Many appreciate the inviting library lounge, which offers a comfortable space to relax, enjoy coffee, or have a drink. While some guests found the pool area loses sun in the late afternoon, the overall consensus is that the facilities are excellent and contribute significantly to a pleasant stay. Free Wi-Fi is available throughout the property, ensuring connectivity.

Cleanliness & Room Comfort
The hotel rooms are consistently praised for their cleanliness and spaciousness, providing ample room for guests to unwind. A standout feature is the comfortable beds, often described as "soft," "fluffy," and ensuring a restful night's sleep, which many guests found superior to other accommodations in the region. The air conditioning generally works well, maintaining a comfortable room temperature. While some furniture may appear slightly dated, the rooms are well-maintained. However, some guests experienced noise levels from the highway, adjacent rooms, or the corridor, and a few noted issues with bathroom drainage or the presence of mold in the shower areas. The design of some half-glass showers can also lead to water splashing outside the designated wet zone.

Dining & Food Quality
The breakfast buffet receives widespread acclaim for its extensive variety and delicious food, with many options available to cater to diverse tastes. Guests particularly enjoy the omelette station and the quality of the coffee. While the selection is vast, some European guests noted a limited choice of traditional Western breakfast items like cold meats or cheese, and some found certain hot food items were not adequately warm. The restaurant offers a range of dishes, with some guests praising the quality of the food, while others found it to be average or experienced issues with service, such as understaffing or slow delivery. The bar is noted for having limited snack options.

Location & Accessibility
The hotel's location is generally considered convenient, especially for those with their own transportation or who utilize ride-sharing services. It is situated close to a large shopping mall, Central Plaza, which is within walking distance for many guests. While not in the immediate city center, it offers easy access to various attractions like temples and the night market via a short Grab ride or scooter. The hotel provides ample parking for guests. However, its proximity to a main highway means some rooms may experience traffic noise. Despite being slightly removed from the bustling city center, guests appreciate the quieter environment and the ease of getting around with readily available transport.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, politeness, and professionalism. Guests frequently highlight their helpfulness and attentiveness, contributing significantly to a positive stay. The check-in process is generally described as smooth and efficient. Housekeeping is noted for maintaining clean rooms and being responsive to requests. While most interactions are positive, a few guests reported isolated instances of less friendly reception staff or issues with communication due to language barriers. Overall, the staff's commitment to providing excellent attentive service is a recurring theme in guest feedback, making visitors feel welcome and well-cared for.

Additional Information
Guests should be aware that some suites may come equipped with dishes and utensils, a convenient feature for longer stays. There have been isolated reports of Do Not Disturb signs being overlooked by housekeeping, leading to unexpected room entry. It is also noted that minibar water bottles are chargeable, and the hotel conducts a room check upon check-out to verify consumption. One review mentioned the presence of Buddha wallpaper above the bed, which some cultures might find disrespectful. The hotel is a popular choice for large groups and conventions, which can sometimes lead to busy common areas, particularly during breakfast hours.