Super Hotel Gotenba - 1

The hotel offers a memorable stay, particularly for its stunning views of Mount Fuji, which many guests describe as a postcard-perfect sight directly from their rooms. This makes it an excellent choice for sightseers and photographers seeking picturesque scenery. Its strategic location also appeals to shoppers visiting nearby outlets and business travelers due to convenient highway access. Guests consistently highlight the hotel's overall cleanliness, the comfort of its accommodations, and the exceptional service provided by the staff. For those traveling with a vehicle, the availability of free parking is a significant advantage, easing concerns about accessibility. While the hotel is generally well-suited for couples and solo travelers, families should be aware of potential room occupancy limitations. To maximize your experience, consider requesting a room with a direct view of Mount Fuji, and be sure to check the onsen schedule upon arrival as its operating hours are limited.

Facilities & Amenities
The hotel provides a range of facilities designed to enhance guest comfort and convenience. A notable feature is the onsen, described as small but well-maintained, offering a relaxing experience after a day of travel. Guests should be aware that the onsen operates on an alternating male and female schedule, which requires checking the specific timings, and some find the changing area to be small. The hotel also offers free Wi-Fi throughout, ensuring guests can stay connected for work or leisure. For those needing to do laundry, a laundry room is available with affordable washing machines and complimentary dryers, which is a practical amenity for longer stays. Additionally, a welcome bar provides free drinks, including alcoholic options, during specific evening hours, which many guests appreciate as a pleasant way to unwind. Other conveniences include vending machines and ice machines, catering to various needs.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and well-maintained, contributing to a pleasant stay. The beds are frequently praised for their comfort, ensuring a restful night's sleep. However, a recurring theme is the small room size, with many guests noting that rooms are even tinier than anticipated, making it challenging to maneuver with multiple large suitcases. The bathrooms are particularly highlighted as being very small, sometimes described as cramped, with some guests experiencing issues like stiff shower curtains leading to wet floors or clogged drains. While rooms are generally quiet, some guests have reported noise from neighboring rooms. Amenities like a coffee maker are appreciated, and the hotel offers a selection of pillows for guests to choose from, though availability can be limited. Some isolated comments mention an unpleasant smell or dust in rooms upon arrival.

Dining & Food Quality
The hotel's breakfast service receives generally positive feedback, with many guests finding the spread to be sufficient and delicious. It typically offers a mix of Japanese and Western options, including items like pastries, rice, hot dishes, miso soup, and coffee. Specific mentions include tasty fish and fried noodles, along with local produce and yogurt. While most guests appreciate the quality and variety for a complimentary offering, some note that the selection can be somewhat limited compared to larger hotels, though it is still considered ample for the price point. A common point of feedback is the early closing time for breakfast, often around 8:30 AM or 9:00 AM, which can be inconvenient for those who prefer to sleep in. Despite this, the breakfast is widely regarded as a good start to the day, offering a satisfying meal before heading out.

Location & Accessibility
The hotel boasts a highly convenient location, particularly for those traveling by car. It offers easy highway access and is situated right off the interchange, making it ideal for early morning departures, such as to Haneda Airport. A major draw is its close proximity to Gotemba Premium Outlets, typically just a 6 to 10-minute drive away, which is perfect for shoppers. The availability of ample free parking is a significant advantage for guests. While the hotel is near convenience stores like 7-Eleven, guests note that dining options within easy walking distance are limited, suggesting the need for a car to explore local restaurants. The train station is also a considerable distance away, requiring a long walk or taxi.

Staff & Service
The hotel staff consistently receive high praise for their exceptional friendliness, helpfulness, and politeness. Guests frequently highlight their attentive and accommodating nature, contributing significantly to a positive stay. The check-in and check-out processes are described as smooth and efficient, with many appreciating the keyless entry system. Staff members are often commended for going above and beyond, such as assisting with calling taxis or providing directions for bus tickets to the airport. While the vast majority of feedback is positive, some isolated instances mention minor communication challenges, particularly regarding room occupancy rules, which caused some initial confusion for a few guests. Overall, the dedication of the staff to providing excellent service is a recurring theme.

Additional Information
The hotel offers several unique features that enhance the guest experience. A notable amenity is the free pillow selection available at reception, allowing guests to choose a pillow that suits their comfort preferences, though popular options may run out quickly. The welcome bar, offering complimentary drinks including alcohol during specific evening hours, is a highly appreciated perk, providing a pleasant social atmosphere. Guests also benefit from a streamlined keyless entry system and an efficient checkout process that does not require a physical check-out at the front desk, adding to convenience. However, some guests have reported confusion or issues regarding the hotel's occupancy rules, particularly for families, as rooms are often limited to two guests per room by regulation, which was not always clearly communicated during booking and caused stress for some. Additionally, the hotel provides hair irons and illuminated mirrors as thoughtful amenities for female guests.