Alpstay - Smart Hotel Saslong

The hotel stands out for its exceptional breakfast and its strategic location, making it a prime choice for exploring the Dolomites. Its modern design and welcoming atmosphere appeal to a diverse range of guests, including skiers and hikers eager to access nearby trails and slopes. Couples appreciate the comfortable accommodations and convenient amenities, while families find the hotel a good base, though some note room sizes can be compact. A significant draw for pet owners is the hotel's comprehensive pet-friendly services. The availability of underground parking adds to the convenience for those traveling by car. To maximize your stay, guests are advised to take full advantage of the complimentary bus pass for seamless travel to surrounding towns and attractions. Additionally, it's helpful to know that while well-appointed, rooms typically do not include a mini-fridge or kettle.

Facilities & Amenities
Guests consistently praise the hotel's well-thought-out facilities and amenities, designed for convenience and comfort. The underground garage is a significant advantage, offering secure and often free parking with direct elevator access to the hotel, which is especially appreciated by those traveling with a car. For winter sports enthusiasts, the dedicated ski and boot storage area is a practical addition, though some have noted a strong odor. The hotel provides laundry facilities, including washers and dryers, which are useful for longer stays, although they are paid and require a brief outdoor walk to access. Common areas are described as modern, spacious, and pleasant, providing comfortable lounge spaces for relaxation or socializing. While Wi-Fi is available, some guests experienced inconsistent or weak signals in their rooms. Many reviews highlight the absence of air conditioning and mini-fridges in the rooms, and a lack of kettles for in-room hot beverages. The hotel also offers unique pet facilities, including a green space on the fourth floor and a dedicated dog shower in the garage.

Cleanliness & Room Comfort
The hotel receives high marks for its cleanliness, with guests frequently describing rooms and common areas as spotless and well-maintained. Feedback on room comfort and size is mixed; while many find the rooms to be modern, well-presented, and cozy, others describe them as small, minimal, or even claustrophobic, particularly for three or more occupants. The beds generally receive praise for being comfortable, though some guests found them too firm or noted that twin mattresses tended to separate. Pillows were a point of contention, with some finding them flat or too hard. Bathrooms are often highlighted for their modern design and fantastic rain showers, though the absence of a hand shower and the use of bar soap instead of liquid toiletries were noted. Noise levels are generally acceptable, but some guests reported hearing sounds from neighboring rooms or street noise when windows were open. A recurring theme is the lack of individual temperature control and air conditioning, which can make rooms warm, especially during warmer months. Essential in-room amenities like a mini-fridge, kettle, or sufficient wardrobe space are often absent, which some guests found inconvenient.

Dining & Food Quality
The hotel's dining experience is a standout feature, with the breakfast consistently receiving overwhelming praise. Guests describe it as exceptional, fantastic, and one of the best they have encountered, offering an incredibly wide and high-quality selection. The breakfast buffet includes a vast array of options, from various types of bread, cold cuts, and cheeses to salmon, strudel, pancakes, and a range of hot food items, all continually restocked. The coffee and other beverages are also highly rated. Beyond breakfast, the hotel's restaurant and bistro are generally well-regarded for serving tasty food with good portions, and are considered to offer fair value for the quality provided. While many enjoy the convenience and quality of the dinner options, some guests felt the restaurant lacked atmosphere or found certain dishes to be basic. The bar is also appreciated for its good coffee and selection of local beverages, providing a pleasant space for guests to relax.

Location & Accessibility
The hotel boasts an excellent location that serves as a strategic base for exploring the Dolomites. Situated conveniently near the main road, it offers easy access to popular destinations like Ortisei and Santa Cristina, typically a short drive away. A major advantage is the bus stop located directly in front of the hotel, providing seamless and frequent public transport connections to ski areas, hiking trails, and surrounding towns. Guests highly value the free bus ticket provided upon check-in, which facilitates exploration without the need for a car. While the hotel is not in the immediate town center, its accessibility to transit makes up for the slight distance, though some note that evening bus services can be limited. For those traveling by vehicle, the availability of free underground parking and additional outdoor spaces is a significant convenience, ensuring secure storage for cars. The location is particularly ideal for skiers and hikers, offering quick routes to Mount Pana, Seceda, and the broader Val Gardena area.

Staff & Service
The hotel's staff and service generally receive positive feedback, with many guests highlighting the team's friendliness, helpfulness, and attentiveness. Staff members are often praised for being professional and courteous, going out of their way to assist with requests and provide local information, including tips for ski schools and attractions. The check-in process is described as efficient, with options for self-check-in that are easy to follow, though some guests found the overall experience a bit impersonal. Housekeeping is consistently noted for maintaining high standards of cleanliness in the rooms. Specific services like the provision of free bus tickets and assistance with late ski room check-out are frequently appreciated. While the majority of interactions are positive, a few guests reported instances of staff being moody or less personable, and some experienced slow service at the restaurant. Despite these isolated comments, the prevailing sentiment is that the staff contributes significantly to a welcoming and comfortable stay.

Additional Information
Beyond the standard offerings, the hotel provides several notable features that enhance the guest experience. Its comprehensive pet-friendly policy is a significant highlight, with the hotel going above and beyond by offering gifts for pets upon arrival, providing a dedicated green space on the fourth floor for dogs, and even a specialized dog shower in the garage. Guests consistently praise the provision of a free bus ticket or Sud Tirol Mobilcard, valid for up to seven days, which proves invaluable for exploring the region's public transport network. The hotel embraces a "smart" concept, focusing on essential services and modern design, which some guests appreciate for its efficiency and minimalist approach. However, this philosophy also means that certain amenities commonly found in rooms, such as air conditioning, mini-fridges, and kettles for hot beverages, are generally not available, which is an important consideration for potential guests. Additionally, while laundry facilities are provided, they are available for a fee and require guests to access them via an outdoor route.