Comfort Hotel Tendo

The hotel is widely recognized for its excellent complimentary breakfast, a signature feature that consistently exceeds guest expectations and offers remarkable value. Its prime location, just steps from Tendo Station, coupled with free and ample parking, makes it an exceptionally convenient choice for various travelers. The hotel is particularly well-suited for business travelers seeking a reliable and efficient stay, as well as sightseers looking to explore Tendo and nearby attractions like Yamadera or Ginzan Onsen. Couples and families also find the hotel appealing due to its comfortable accommodations and overall cost-effectiveness. Guests frequently commend the hotel's consistent cleanliness and the attentive service provided by its staff. To enhance your stay, be aware that the single elevator can lead to brief waits during peak hours, and if you prefer a firmer or higher pillow, it might be beneficial to bring an extra one.

Facilities & Amenities
Guests appreciate the range of convenient facilities available, enhancing their overall stay. A popular feature is the complimentary lounge coffee service and lemon water, accessible throughout the day and late into the evening, providing a pleasant spot for relaxation or quick refreshments. For added convenience, a microwave is available for guest use, and while some found vending machines to be scarce on certain floors, they are generally present. The hotel also offers coin laundry facilities, which are particularly useful for longer stays, though some noted the dryers might be slow. Free Wi-Fi is consistently available, ensuring guests can stay connected. However, a recurring point of feedback is the presence of only one elevator, which can lead to noticeable wait times, especially during busy periods. Thoughtful touches like providing umbrellas are also noted by guests.

Cleanliness & Room Comfort
The hotel generally receives high praise for its clean rooms and overall comfort. Guests frequently highlight the comfortable beds and good quality futons, ensuring a restful night's sleep. While many describe the rooms as adequately spacious or a "good size" for a city hotel, some found them a little small, particularly for two people, and noted the small TV. The bathroom areas are typically clean, though some guests mentioned the toilet/shower booth floor being raised, which could be a minor inconvenience. A common point of mixed feedback concerns the air conditioning, with some finding it noisy or difficult to control. Noise can also be an issue, as several guests reported noticeable hallway noise or sounds from adjacent rooms. Some guests also noted the rooms can be dry, and a few mentioned minor cleanliness issues like hair in the bathroom or floors not being thoroughly cleaned by housekeeping, along with insufficient amenities like skincare products or an extra pillow.

Dining & Food Quality
The breakfast consistently stands out as a highlight, frequently described as excellent, delicious, and exceeding expectations, especially given it is complimentary. Guests appreciate the diverse selection, which often includes a variety of dishes, coffee, smoothies, and different types of bread and baguettes. While the menu generally changes slightly daily, some guests on longer stays found the breakfast menu could become repetitive. Most guests enjoy the food quality, though some expressed a preference for plain white rice over the mixed grain option provided. Feedback on the smoothie machine indicated it could be slow at times, and a few guests noted that the juice could be watery or the soup not sufficiently warm. Despite these minor points, the overall sentiment towards the breakfast is overwhelmingly positive, with many considering it a significant value-add to their stay.

Location & Accessibility
The hotel's central location is a major advantage, situated just a few minutes' walk from Tendo Station, making it highly convenient for travelers utilizing the Shinkansen or local train lines to explore destinations like Yamadera or Ginzan Onsen. Guests appreciate the easy walking access to numerous convenience stores, drugstores, and restaurants in the vicinity. For those traveling by car, the hotel offers free parking, with ample space often available directly on-site. In instances where the hotel's immediate parking is full, staff are helpful in directing guests to nearby affiliated options, such as Palté parking, ensuring parking remains hassle-free. While the location is generally praised for its accessibility, a few guests noted that the immediate area around the hotel can be quiet at night with limited dining choices, and some felt it was a bit far from major tourist attractions, particularly during snowy conditions.

Staff & Service
The staff at the hotel consistently receive high praise for their friendly, helpful, and attentive service. Guests frequently highlight their professionalism and willingness to go above and beyond, such as accommodating specific requests like providing extra blankets or chairs. The quick check-in and check-out processes are often mentioned, contributing to a smooth and efficient experience. Many reviews commend the cleaning staff for maintaining a high standard of cleanliness throughout the hotel. While the vast majority of feedback is positive, there were isolated instances where guests reported less satisfactory interactions, such as a perceived rude tone from a front desk staff member or initial difficulty in locating a reservation. Despite these rare exceptions, the overall consensus is that the hotel's team is dedicated to providing excellent guest service, making for a welcoming and comfortable stay.

Additional Information
Beyond the standard offerings, the hotel provides several notable features and policies that guests should be aware of. A welcome drinks service, offering complimentary coffee and lemon water in the lobby, is a popular amenity available for extended hours. Guests also appreciate the provision of umbrellas in rooms, a thoughtful touch for unexpected weather. The hotel offers a coin laundry facility, which is convenient for longer stays, and a microwave is available for guest use. While a bicycle rental service is advertised, some guests reported difficulty in actually utilizing it, indicating a potential discrepancy in availability. For those sensitive to noise, the pleasant sounds of the Shinkansen passing by can be heard from some rooms, adding a unique local ambiance. Other specific points include the lack of in-room safes, requiring valuables to be left at the front desk, and the design of the shampoo dispenser in the bathroom, which some found inconveniently placed. Additionally, guests noted the absence of trays at breakfast, necessitating multiple trips for food, and the breakfast area can become quite crowded during peak times.