Garden Hotel

This hotel is highly regarded for its central location, offering guests convenient access to the city's main attractions and excellent public transport links. Its signature feature is the tram stop directly outside, making exploration effortless, complemented by the availability of private parking for those traveling by car. The hotel is an ideal fit for sightseers and tourists eager to explore the city on foot or via public transport, as well as business travelers seeking a well-located base with parking. Guests frequently commend the friendly staff and the overall cleanliness of the premises. However, many reviews highlight significant noise issues from the street and adjacent rooms, which can impact sleep quality. To ensure a more peaceful stay, it is advisable to request a room away from the main street, and for those driving, securing a parking spot in advance is highly recommended due to limited availability.

Facilities & Amenities
The hotel provides essential facilities to ensure a comfortable stay, though some guests noted the absence of certain expected amenities for its perceived star rating. Free Wi-Fi is available throughout the property, allowing guests to stay connected, although some reported slower speeds on higher floors. A cozy lobby cafe offers a pleasant space for relaxation and refreshments. Guests appreciate the convenience of luggage storage for early arrivals or late departures. However, a recurring point of feedback is the lack of a kettle or coffee maker in the rooms, and many minibars were found to be empty. While some guests wished for a pool or sauna, these are not available. The elevator is noted as being quite small, and the functionality of the air conditioning can be inconsistent, with some rooms experiencing high temperatures.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and well-maintained, contributing to a pleasant environment. However, feedback on room comfort and size is mixed; some describe rooms as spacious, while others found them to be quite small or cramped, with limited space for luggage. The comfort of the beds also varies, with some guests reporting them as comfortable, while others found them to be noisy or noted that what was advertised as a double bed was often two single beds pushed together. A significant and frequently mentioned concern is the noise level. Guests consistently report considerable street noise from the tram and traffic, even in rooms not facing the street, and thin walls mean noise from other guests and corridors is easily audible, impacting sleep. Basic toiletries are provided, but the absence of a kettle or minibar is often noted. Some rooms feature a balcony and spacious bathrooms with a shower.

Dining & Food Quality
Feedback on the breakfast experience is quite varied among guests. Most guests found the breakfast to be satisfactory, with a decent selection of items including eggs, various meats, cheeses, and pastries, along with coffee and juices. Many appreciated the convenience of having breakfast on-site. However, some guests expressed disappointment, describing the food quality as average or the selection as limited, particularly for sweet options. There were also comments about the breakfast area, located in a basement, sometimes feeling crowded or lacking sufficient tables. A few guests noted that the coffee could be cold or that certain items, like fresh bread, were not consistently available unless a large group was present. The hotel does not appear to offer extensive restaurant services beyond breakfast, with limited or no options for lunch or dinner, and no dedicated bar area for evening drinks.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest assets. Guests appreciate being within walking distance of many of Zagreb's main attractions, including the city center, museums, and the botanical gardens, making it convenient for exploration. A major advantage is the tram stop situated directly in front of the hotel, providing easy and quick access to the main train station and other parts of the city. For those traveling by car, parking is available on-site, though it is paid and requires advance reservation due to limited spaces. While the immediate surrounding area is described by some as somewhat run down or having graffiti, the hotel itself is considered safe and well-positioned for navigating the city. The accessibility to public transport makes it an excellent base for both short and longer stays.

Staff & Service
The staff at the hotel consistently receives high praise from guests, standing out as a significant positive aspect of the stay. Reviewers frequently describe the team as exceptionally friendly, helpful, polite, and attentive, contributing greatly to a welcoming atmosphere. The reception staff in particular are commended for their professionalism, willingness to assist with queries, provide local tips, and ensure a quick check-in process. Guests appreciate their accommodating nature and good English communication skills. Housekeeping is generally noted for maintaining clean rooms, although some guests observed inconsistent practices regarding bed making or towel changes. The positive interactions with staff, including those managing the breakfast area, are a recurring theme, highlighting a commitment to good service throughout the hotel. Luggage storage is also mentioned as a helpful service provided by the staff.

Additional Information
Many guests expressed confusion or disappointment regarding the hotel's four-star rating, often feeling that the amenities and overall experience align more closely with a two or three-star property. It is advisable for guests to manage their expectations regarding this classification. While parking is available, it is a paid service and requires advance reservation, which is a crucial detail for those traveling by car. Guests should also be aware that controlling the room temperature can be challenging, with several reports of rooms being excessively warm and the air conditioning not functioning effectively. Some reviews also noted a lack of basic in-room amenities such as a kettle or minibar, which are often expected in higher-rated hotels. Confirming all booking details, especially regarding breakfast inclusion and parking fees, is recommended to avoid surprises.