Haneda Excel Hotel Tokyu

The hotel's signature feature is its unparalleled direct connection to Terminal 2, making it an ideal choice for transit travelers, those with early morning flights, and domestic travelers, particularly those flying with ANA. Its strategic location and excellent soundproofing also make it a haven for late arrival guests seeking immediate rest. Families appreciate the spacious rooms and the unique opportunity to enjoy runway views. Guests consistently highlight the hotel's cleanliness, comfortable accommodations, and the generally attentive staff. To maximize your stay, consider requesting a runway view room for a captivating experience, and if connecting to international flights, plan for the shuttle service to Terminal 3.

Facilities & Amenities
Guests find the hotel's facilities to be highly convenient, especially for an airport stay. The presence of vending machines and ice machines on each floor is frequently mentioned as a practical amenity, offering easy access to drinks and snacks. While a fitness center is available, some guests note that its facilities are limited and not suited for serious workouts. The hotel provides a comprehensive range of in-room amenities, including pajamas, slippers, and various toiletries, which are much appreciated. Most guests find the Wi-Fi reliable, ensuring connectivity. Some comments suggest that the layout can lead to long walks from the elevators to certain rooms, and while luggage carts are permitted, navigating them can sometimes be cumbersome. The air conditioning system, being centrally controlled, occasionally presents challenges for precise temperature adjustment.

Cleanliness & Room Comfort
The hotel generally maintains a high standard of cleanliness, with many guests praising the well-kept rooms and common areas. However, some isolated comments noted minor issues such as occasional hair in the bathtub, dusty curtains, or a faint odor in the bathroom or hallways, suggesting areas for more consistent attention. Despite these minor points, the rooms are notably spacious for an airport hotel, offering ample space for luggage and relaxation. Guests frequently commend the comfortable beds and quality linens, ensuring a restful sleep. The soundproofing is exceptional, effectively blocking out airport noise, allowing for a peaceful environment. In-room amenities like pajamas, slippers, and a comprehensive selection of toiletries are highly appreciated, though some wished for improved coffee quality. The bathrooms, while functional, are sometimes described as slightly dated.

Dining & Food Quality
The hotel offers convenient dining options, with the breakfast buffet being a popular choice, starting as early as 5 AM to accommodate early flights. Guests generally praise the breakfast variety, which includes both Japanese and Western selections, and the freshness of the food. The hotel's restaurant is also noted for its quality dishes and pleasant atmosphere. However, some guests find the hotel's dining options to be on the expensive side. While there are numerous airport dining facilities nearby, many of these close relatively early, around 8:30 PM to 9 PM, which can be a challenge for late arrivals seeking a meal. Room service is available until 11 PM, providing a late-night option. Some guests expressed a desire for better quality in-room coffee.

Location & Accessibility
The hotel's central location directly within Terminal 2 is its most significant advantage, offering unparalleled convenience for travelers. It provides direct access to check-in counters, making early morning departures stress-free. While ideal for domestic flights, particularly those with ANA, guests connecting to international flights from Terminal 3 should be aware that it requires a 20-30 minute walk or a short ride on the free shuttle bus. The hotel is well-connected to public transportation, including the monorail and trains, providing easy access to central Tokyo and other areas. Parking is available, though it can be expensive. The surrounding area within the terminal offers a wide array of shops and restaurants, although their operating hours can be limited in the late evening.

Staff & Service
The hotel staff consistently receives high praise for their helpfulness, politeness, and professionalism. Many guests highlight their attentive service and willingness to assist with various requests, from providing extra amenities to offering wheelchair support. The check-in and check-out process is generally described as quick and efficient, often utilizing automated kiosks with staff readily available to provide support. Most guests experience friendly and welcoming interactions, contributing to a positive stay. However, a few isolated reviews mention instances of unhelpful or less friendly staff, particularly during check-in, with some communication challenges noted. Despite these rare exceptions, the overall sentiment is that the staff are dedicated to providing excellent service.

Additional Information
The hotel offers several thoughtful touches that enhance the guest experience, such as the provision of pajamas and complimentary bottled water in rooms. Guests appreciate the convenience of vending machines and ice machines located on each floor, offering affordable options. For those traveling with luggage, the hotel allows airport luggage carts to be brought directly to the rooms, simplifying the process of unpacking and repacking. While the hotel maintains a remarkably quiet atmosphere despite its airport location, some guests noted that the air conditioning system requires the room key to operate, and its central control can make precise temperature adjustment challenging. The blackout curtains with Velcro edges are a welcome feature for ensuring complete darkness. The hotel also has a pet-friendly policy, though finding suitable outdoor areas for pets nearby can be difficult.