HereHotel Dormitory

This hotel is primarily recognized for its prime location in the vibrant Sutera area, surrounded by an abundance of restaurants, pubs, and entertainment options, which stands out as its signature feature, making it a highly convenient base for exploring the local scene. It is particularly well-suited for budget travelers, backpackers, and solo travelers seeking an affordable and straightforward place to stay. Couples and individuals looking for short stays to explore the area also find it appealing. For business travelers, its proximity to the Sutera area is a significant advantage. To enhance your stay, guests should be aware that while the location is bustling, some rooms may experience noise, and it is advisable to bring your own toiletries as they might be minimal.

Facilities & Amenities
Guests generally find the hotel provides basic but essential facilities. Wi-Fi connectivity is widely available and reported as reliable, allowing guests to stay connected. Air-conditioning is present in rooms, though some guests noted issues with dripping or non-functional units. Charging points are available, ensuring devices can be powered. The hotel offers shared bathrooms and toilets, which are a common feature of dormitory-style accommodations. A water dispenser or mineral water machine is often available for guest use, providing convenience. The key card system is in place for room access, though some guests reported issues with card functionality. While basic, these amenities aim to provide a functional stay for budget-conscious travelers.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably mixed. Many guests describe the rooms and dormitory areas as clean and well-maintained, with comfortable beds ensuring a decent night's sleep. However, a significant number of reviews highlight concerns, particularly regarding the shared toilets and bathrooms, which are frequently described as dirty, smelly, or unkempt, sometimes with hair or un-flushed waste. Some individual rooms were reported to have peeling wallpaper, loose power outlets, a moist smell, or a general lack of cleanliness, including dirty towels or even bedbugs. Noise levels from corridors, neighboring rooms, or the street are a recurring issue due to poor soundproofing, impacting sleep quality for some.

Location & Accessibility
The hotel's central location in the Skudai area, specifically near Sutera Mall, is a major draw for guests. It is praised for its immediate proximity to a wide array of eateries, pubs, and karaoke venues, making dining and entertainment easily accessible on foot. This vibrant surrounding area is a significant advantage for those looking to explore local food and nightlife. While convenient for those with their own transport, some guests noted that the bus station is quite far, and relying on Grab services can become expensive, making it less ideal for those dependent on public transportation. Parking is available nearby, but it is often paid, especially during weekdays.

Staff & Service
Guest experiences with staff & service are varied. Many reviews commend the friendly staff and helpful receptionists, highlighting their accommodating nature and smooth check-in processes. Guests appreciate staff who are ready to assist with needs and provide good service. Conversely, a notable number of guests reported negative interactions, describing some staff as argumentative, uncooperative, or rude, particularly when addressing issues or requests such as obtaining an invoice. Some also experienced slow response times at the reception, leading to delays during check-in. Overall, while positive interactions are common, inconsistencies in service quality are also reported.

Additional Information
Several specific details frequently mentioned by guests provide important insights for future stays. A common point of feedback is the hotel's policy of providing only one key card per room or bed, which can be inconvenient for multiple occupants as it is required for electricity and access. Guests also frequently note a general lack of dustbins throughout the hotel, including in rooms and common areas, leading to rubbish accumulation. Persistent soundproofing issues are highlighted, with guests often hearing conversations from corridors, street noise, or sounds from neighboring rooms, which can disturb sleep. Furthermore, some guests reported issues with no hot water in the showers, impacting comfort.