Hilton Odawara Resort & Spa

This resort is celebrated for its extensive recreational facilities and stunning ocean views, making it an ideal destination for families with children, couples seeking a relaxing getaway, and those looking for a comprehensive staycation experience. Guests consistently highlight the wide array of activities available on-site and the serene atmosphere that allows for deep relaxation. While the buffet dining offers considerable variety, feedback on food quality can be mixed. The staff generally provides helpful and attentive service, though some specific instances of less satisfactory interactions have been noted. To enhance your stay, consider requesting a room on a higher floor for the most breathtaking vistas, and be sure to utilize the complimentary shuttle bus service, as the hotel's location is quite secluded.

Facilities & Amenities
The hotel boasts an impressive range of facilities designed for all ages. Guests particularly enjoy the expansive pool area, which includes multiple indoor and outdoor heated pools, jacuzzis, a cold plunge pool, and even an infinity pool with ocean views. The natural hot spring (onsen), complete with open-air baths, saunas, and steam rooms, provides a deeply relaxing experience. For active guests, there's a well-equipped 24/7 fitness center, a bowling alley, karaoke rooms, and an arcade. Outdoor options include golf (putting and driving range), tennis courts, and table tennis. The availability of free Wi-Fi throughout the property is also appreciated.

Cleanliness & Room Comfort
Rooms are generally described as spacious and clean, with many offering captivating ocean views and private balconies. Guests often praise the comfortable beds that ensure a restful night's sleep. Some unique Japanese-style rooms feature tatami mat flooring and traditional futons, blending modern comfort with cultural elegance. However, some guests have noted that certain aspects, such as the bathrooms, appear outdated, with issues like water splashing out from the shower area or a lack of standard amenities like cotton swabs or shower caps without request. Occasional comments mention dry air in rooms or minor noise from sliding doors or adjacent rooms.

Dining & Food Quality
The hotel primarily offers buffet dining for both breakfast and dinner, with a focus on variety. The breakfast buffet is frequently praised for its extensive selection, including both Japanese and Western options, local specialties like Odawara oden, fresh seafood bowls that guests can customize, and omelets made to order. While the dinner buffet also offers a wide array of choices, such as sushi, tempura, and roast beef, some guests have found the food to be cold, tough, or lacking in flavor. The Lobby Lounge provides a la carte options, and some guests noted the high prices of drinks.

Location & Accessibility
The hotel's secluded hilltop location offers panoramic ocean views, providing a tranquil escape. However, this means that a complimentary shuttle bus is essential for transportation. The shuttle runs regularly to Odawara Station (approximately 20 minutes) and Nebukawa Station (5-10 minutes). Guests planning to explore the surrounding towns extensively might find the location less convenient without their own vehicle. For those driving, spacious parking is readily available on-site. The remote setting is ideal for guests seeking a resort experience without the need to venture out frequently.

Staff & Service
The majority of guests commend the friendly staff for their attentive service and helpfulness, often highlighting their willingness to go above and beyond. Many appreciate the quick check-in process and the assistance with luggage. However, there are recurring comments about inconsistent service, with some guests encountering unfriendly front desk staff, rude shuttle bus drivers, or overly strict and unprofessional pool staff. Some reviews also mention challenges with staff English proficiency at times, particularly during busy periods, which can lead to communication difficulties for international guests.

Additional Information
The hotel offers a pet-friendly policy, with dedicated rooms and a dog run available for guests traveling with their companions. Hilton Honors Diamond members often report receiving valuable room upgrades and access to an Ocean Lounge with evening cocktails and snacks, though some find the lounge offerings limited compared to other Hilton properties. A gift shop and a small, late-night convenience store are located on-site, which is particularly useful given the hotel's secluded location. Guests are advised that pre-booking for certain activities is often recommended, especially during peak seasons.