Holiday Hotel

The hotel is highly regarded for its excellent central location in Salthill, offering immediate access to the promenade and beach, and for its cleanliness and comfortable beds. While many guests appreciate the friendly staff and the lively atmosphere of the on-site pub, recurring issues include weak water pressure and hot water availability, as well as significant noise from the pub and other guests. It is an ideal choice for sightseers and couples looking to explore the coastal area and Galway city, as well as solo travelers and nightlife enthusiasts who enjoy a vibrant social scene. For a more comfortable stay, guests sensitive to noise should consider requesting a room away from the pub, and be prepared for navigating stairs as there is no elevator.

Facilities & Amenities
Many guests report poor Wi-Fi connectivity or non-existent Wi-Fi in their rooms, making it difficult to stay connected. The televisions in rooms are often noted as not working or having limited channels, impacting in-room entertainment. The hotel is housed in an old building, which means there is no elevator, requiring guests to navigate narrow stairs, sometimes up to four flights, which can be challenging for those with heavy luggage or mobility concerns. Some rooms are described as basic or "no frills," reflecting the hotel's budget-friendly nature.

Cleanliness & Room Comfort
Rooms are generally described as clean and tidy, with many guests praising the comfortable beds and ample towels provided, ensuring a restful sleep. However, room size can vary, with some being roomy while others are considered small or cramped. A significant recurring issue is noise, stemming from the pub downstairs, street noise, and thin walls that allow sounds from other guests to permeate. Many reviews highlight problems with hot water availability and weak water pressure in the showers, with some showers being fixed and inconveniently high. Some guests also noted dated decor, mold in bathrooms, or a persistent smoke smell in certain areas.

Dining & Food Quality
The hotel generally does not offer breakfast on-site, prompting guests to seek dining options at nearby cafes and restaurants. However, the bar located downstairs is a prominent feature, frequently praised for its lively atmosphere, good service, and quality beverages, including a well-regarded pint of Guinness. This bar serves as a social hub for many guests and locals alike. While convenient, some guests note that the bar does not open until midday, which can be inconvenient for those looking for early snacks or meals within the property.

Location & Accessibility
The hotel boasts an excellent central location in Salthill, placing guests within easy walking distance of the promenade, beach, and a wide array of restaurants and pubs. It offers convenient access to public transport, with bus stops nearby providing a direct connection to Galway city center, typically a 15-20 minute ride. This makes it ideal for exploring both Salthill and the wider Galway area. Regarding parking, feedback is mixed; some guests found free public parking nearby, while others noted that it could be difficult to secure a spot, was metered, or not considered secure, requiring vigilance.

Staff & Service
Most guests commend the staff for being friendly, helpful, and accommodating, often highlighting the positive interactions with the bar staff. The check-in process is generally described as quick and seamless. However, a significant number of reviews point to a lack of consistent reception presence, especially during evenings and early mornings, which can make it difficult to address issues or requests. There are also notable complaints regarding double bookings, last-minute cancellations, and difficulties in obtaining refunds or receipts, leading to frustration and negative experiences for some guests.

Additional Information
Guests should be aware that the hotel is housed in an old building, which contributes to its character but also means some rooms have unique or cramped layouts and may lack modern amenities like air conditioning. While generally considered good value for money, some guests felt the pricing was high given the basic facilities. There are recurring issues with booking cancellations and refunds, with some guests reporting last-minute cancellations or difficulty securing refunds for services not rendered. The hotel's proximity to a lively pub means that while convenient, it can contribute to noise levels, particularly on weekends.