Hotel Aquila

This hotel is a charming establishment, celebrated for its central location right on Cortina's main pedestrian street, offering unparalleled access to the town's vibrant atmosphere. Its traditional alpine style and generally clean rooms contribute to a comfortable stay, while the friendly and helpful staff are frequently praised for their attentiveness. The breakfast is often highlighted as a good start to the day, though some guests desire more variety. This hotel is an excellent fit for sightseers and skiers looking to explore the Dolomites, as well as families and couples seeking a convenient and authentic base. To enhance your experience, consider requesting a room with a balcony for stunning mountain views, and be mindful of the available parking options.

Facilities & Amenities
The hotel offers essential amenities, though some areas receive mixed feedback. Parking is available, often described as convenient and accessible, though it comes at an additional cost and can sometimes be challenging to navigate, especially in icy conditions. Guests appreciate the presence of an elevator for ease of access to rooms. While there is no dedicated café, a restaurant is located within the hotel, serving lunch and dinner. Guests can also find self-service tea and coffee at reception. A significant point of concern for many guests is the Wi-Fi connectivity, which is frequently reported as unreliable or unavailable in rooms, often limiting internet access to the lobby area. Furthermore, it's important to note that the swimming pool, which was once a feature, has been removed.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and well-maintained, with daily towel changes and tidying. However, feedback on room condition and comfort is varied. Many rooms are described as spacious and cozy, often featuring balconies with pleasant views. Some guests appreciate the traditional alpine decor, while others note that the rooms appear dated and could benefit from renovation. A recurring comment concerns the beds, which many guests find to be quite firm, and some note that double beds are often two single beds pushed together. Noise levels can be an issue, particularly from the street or adjacent rooms. In-room amenities like kettles for hot drinks are appreciated, but the absence of mini-fridges and air conditioning is sometimes mentioned.

Dining & Food Quality
The hotel's breakfast generally receives positive remarks, often described as good, decent, or sufficient, with a variety of options including pastries, cereals, yogurt, and hot items like eggs and bacon. Many guests appreciate the food quality and the convenience of starting their day at the hotel. However, some reviews suggest the buffet could offer more variety, particularly in terms of fresh vegetables or non-pork meat options, and some find the coffee from the automatic machine to be average. The on-site restaurant is frequently praised for its excellent food and pleasant atmosphere, making it a popular choice for dinner. While most experiences are positive, a few guests have reported issues with the restaurant staff's service or perceived high prices.

Location & Accessibility
The hotel's central location is consistently highlighted as its strongest asset, placing guests directly on Cortina's main pedestrian street. This prime position offers immediate access to a wide array of shops, restaurants, and bars, making it incredibly convenient for exploring the town on foot. Key landmarks such as the Olympic stadium and ice stadium are within a short walking distance. The hotel is also strategically located near bus stops, providing easy access to the ski slopes and the main bus station for regional travel. While the central setting is a major advantage, some guests note that the area can be noisy, especially during the day due to ongoing construction noise in the town.

Staff & Service
The staff at the hotel generally receives high praise for their friendly and helpful demeanor. Guests frequently commend their attentive service, noting their willingness to assist with various requests, from providing local recommendations and bus schedules to accommodating early check-ins or arranging luggage storage. The check-in process is often described as efficient. However, feedback is not uniformly positive; some guests have reported instances of unhelpful or rude service, particularly when dealing with specific issues like reservation changes or complaints. Communication challenges have also been mentioned, with some guests finding that not all staff members have strong English language skills, which can occasionally lead to misunderstandings.

Additional Information
The hotel maintains a traditional style, which some guests find charming and authentic, while others suggest it is in need of renovation to update its interiors, particularly the carpets and some bathroom fixtures. The perception of value for money is mixed, with some guests feeling the cost is high given the hotel's age, while others consider it reasonable for the central location. Guests should be aware of the ongoing construction noise in Cortina, as the town prepares for future events, which can impact the peacefulness of the stay. The hotel has a unique key drop-off policy at reception when leaving, which some find less secure. There have also been significant booking issues reported by a few guests, including last-minute cancellations and difficulties with refunds, leading to considerable frustration.