Arawan Beach Resort Krabi

The hotel offers a tranquil escape, distinguished by its stunning location nestled between dramatic limestone cliffs and the sea, providing breathtaking views and a peaceful atmosphere. This makes it an ideal retreat for couples seeking a romantic getaway, honeymooners, and travelers desiring a quiet, relaxing stay away from the bustling crowds. Guests consistently highlight the exceptional friendliness of the staff, the beauty of the multiple swimming pools, and the spacious, clean rooms. While the setting is serene, its somewhat remote location means guests should plan to utilize the convenient shuttle service to access nearby towns and attractions. To enhance your experience, consider requesting a room in the newer sections closer to the beach, as these are generally more updated and comfortable, and be prepared for varied feedback regarding the breakfast offerings.

Facilities & Amenities
The resort features three swimming pools, each offering a unique charm, with some suites boasting private pools and stunning sea views. Guests frequently praise the beauty and cleanliness of these aquatic areas, though some noted issues like algae in one pool or a lack of sunbeds and umbrellas. For those looking to stay active, a fitness center is available, and the property offers dedicated paths for jogging and cycling. While free Wi-Fi is provided, some guests experienced inconsistent or slow connectivity, particularly in the evenings. The hotel also offers a laundry service, though it has a two-day turnaround time. Some guests noted the absence of a dedicated bar facility within the resort, which might impact evening social options.

Cleanliness & Room Comfort
Guests generally find the rooms to be spacious and clean, with many appreciating the comfortable beds and high ceilings that contribute to a pleasant stay. However, feedback on room condition is mixed; while some rooms are described as beautiful and well-maintained, others are noted as dated, with some guests reporting issues such as ants in the room, gecko droppings, or a strong paint smell. Specific concerns included tired bathrooms with loose taps and no sink plugs, and worn towels. Noise levels are generally low, contributing to a quiet atmosphere, though occasional early morning boat noise or sounds from other guests have been mentioned. In-room amenities like a coffee/tea maker are appreciated, but some experienced issues with air conditioning not cooling effectively or safes not working properly.

Dining & Food Quality
Feedback on dining is largely mixed, with many guests expressing significant disappointment with the breakfast buffet. Common complaints include the food being cold, limited in selection, repetitive, and sometimes uncovered, leading to concerns about hygiene with ants and flies. Some described the breakfast as "terrible" or "boring." Conversely, a few guests found the breakfast to be "incredible" or "good," and one specifically praised the stir-fried yellow noodles. The main restaurant is beautifully set by the sea and pool, offering a serene atmosphere. While the a la carte menu is short, the food is generally considered good, though some found it overpriced. Room service received positive comments for its delicious offerings. However, some guests noted a general lack of diverse food options on-site, particularly for dinner.

Location & Accessibility
The hotel boasts a spectacular location nestled amidst limestone cliffs and the sea, offering a truly quiet and peaceful rural setting away from the hustle and bustle. This isolation, however, means it is far from town and other amenities, with the nearest shops or restaurants being a significant walk away. While the property is on the water, the small beach accessible from the hotel is generally not suitable for swimming due to rocks, boat traffic, and cleanliness issues, which some guests found misleading given the "Beach Resort" name. To mitigate the remote location, the hotel provides a free shuttle bus service to Ao Nang town and the pier for boats to Railay Beach, which is highly valued by guests, though some reported inconsistencies with its availability or accuracy of information regarding its cost.

Staff & Service
The staff at the hotel consistently receive high praise for their exceptional friendliness, helpfulness, and attentiveness. Guests frequently highlight their welcoming demeanor from arrival, their willingness to go out of their way to accommodate requests, and their overall professionalism. The check-in process is generally described as smooth and inviting, though a few guests noted a lack of flexibility regarding early check-in times. Staff are commended for their assistance with booking tours and arranging transportation. While the majority of interactions are positive, some guests mentioned that a few staff members have limited English speaking skills, which occasionally led to minor communication challenges. Despite this, the overall sentiment is that the staff's dedication to providing excellent service significantly enhances the guest experience.

Additional Information
Guests should be aware that despite being advertised as a 4-star property, some reviews suggest it aligns more with a 3-star rating, and there have been instances of misleading information regarding amenities like a "free shuttle to city" which was later found to be paid. The property has some maintenance issues, with mentions of broken gazebos and general wear in older sections. Some guests found the hotel overpriced for the value received, particularly given its remote location and limited on-site facilities like a bar. The hotel's atmosphere was noted by some as catering to a specific type of visitors, which might not appeal to everyone. Additionally, there were comments about the absence of a mini bar in the room and issues with smoking in public areas.