Atlantis

This hotel is highly regarded for its prime location, offering unparalleled convenience for travelers arriving via Skybus or train, and providing easy access to the city's extensive tram network. Its strategic position makes it an ideal choice for business travelers seeking efficient transport links, sightseers keen to explore central attractions, and footy fans attending events at Marvel Stadium. Guests frequently commend the hotel's overall value for money and general cleanliness. While many appreciate the comfortable beds, some note inconsistencies in mattress quality. To enhance your stay, it is advisable to manage expectations regarding the breakfast offerings, as they are often described as basic. Additionally, guests might consider requesting a room away from the main street or lifts if sensitive to noise, and it is always prudent to quickly check the room's condition upon arrival.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest comfort and convenience. A notable highlight for many is the pool and gym, frequently praised for being clean and well-maintained, providing a welcome opportunity for relaxation or exercise. However, some guests have noted that the pool can be quite deep, and some wish for more handrails for easier access. The sauna is also available, though a few reviews indicate it is not always operational or sufficiently heated. While free Wi-Fi is provided, numerous guests report issues with its speed and reliability, particularly on higher floors, and some mention it blocks VPN access. In-room amenities typically include a fridge, kettle, iron and ironing board, safe, and a television. Guests generally find the elevators efficient, and parking is available on-site, described as secure and convenient, though it incurs a daily fee. Some guests express a desire for additional in-room items such as USB charging ports, hairdryers, bottled water, or drinking glasses.

Cleanliness & Room Comfort
Guests frequently commend the hotel's overall cleanliness, noting that rooms are often spotless and well-maintained. The beds receive mixed feedback; while many find them comfortable and conducive to a good night's sleep, a notable number of guests report issues such as mattresses being too soft, lumpy, or squeaky, and pillows being flat. Room size is generally considered good, with family suites offering ample space. Noise levels vary; some rooms are quiet, especially those not facing the main street, but others experience disturbances from street noise, air conditioning units, toilet plumbing, or thin walls. The air conditioning system is a common point of concern, with many guests reporting it to be faulty, difficult to adjust, or noisy, leading to rooms being either too hot or too cold. Bathrooms are typically clean, but issues such as mould, drainage problems, dirty shower scum, lack of hooks, loose toilet seats, and unpleasant smells are occasionally mentioned. The general room condition is often described as basic or dated, with some guests noting dirty windows, marked walls, or old televisions.

Dining & Food Quality
Feedback on the hotel's dining options primarily centers around the breakfast, which receives overwhelmingly mixed to negative reviews. Most guests describe the breakfast as basic, simple, and minimal, often feeling it is not worth the cost. The typical offerings include scrambled eggs, baked beans, toast, cereal, coffee, juice, and tea. Common complaints highlight the limited variety, with many guests expressing disappointment over the absence of items like bacon, fresh fruit, pastries, or cheeses. The coffee quality is also frequently criticized, with some describing it as poor. Additionally, some guests reported issues with food items not being replenished promptly. While a few guests found the breakfast "adequate" for a quick start to the day, the general consensus is that it lacks the quality and selection expected, leading many to seek better options at nearby eateries. The hotel does not feature an on-site restaurant or bar for other meals.

Location & Accessibility
The hotel's location is consistently highlighted as one of its strongest assets, receiving widespread praise from guests. It is exceptionally convenient for public transport, situated just a short walk from Southern Cross Station and the Skybus terminal, making airport transfers remarkably easy. Tram stops are located directly outside the hotel or within a very short distance, providing effortless access to the city's free tram zone and broader urban exploration. Guests appreciate being within walking distance of key attractions such as Marvel Stadium, Spencer Street Outlet Stores, and various shopping and dining precincts. The presence of a supermarket and other convenience stores directly across the road is also a significant advantage. While parking is available on-site, it is important to note that it comes with a daily fee, though many find it secure and convenient for city stays. The central yet accessible position makes it an ideal base for exploring the city on foot or by public transport.

Staff & Service
Feedback regarding the hotel staff and service is notably mixed. Many guests commend the staff for being friendly, helpful, attentive, and efficient, often going out of their way to assist with requests such as early check-in, luggage storage, and providing directions. The check-in and check-out process is frequently described as quick and smooth. However, a significant number of reviews report negative interactions, describing some staff members as rude, unprofessional, uninformative, dismissive, unapproachable, or even arrogant. There are recurring complaints about staff appearing uninterested in guest concerns or prioritizing their own conversations. While housekeeping is generally praised for daily service and maintaining cleanliness, some guests noted occasional omissions, such as not replenishing towels or making beds properly. The disparity in service quality suggests an inconsistent guest experience, with some encounters being highly positive and others leaving guests feeling dissatisfied.

Additional Information
Guests should be aware of several miscellaneous details that may impact their stay. Some family rooms notably lack a microwave, which can be an inconvenience for those needing to prepare quick meals or baby food. A recurring technical issue involves the key cards, which guests report can easily be deactivated if placed too close to mobile phones, requiring frequent trips to the reception for re-activation. It is also important to note that some rooms, particularly those offered at lower rates, may have no external window, which can affect natural light and ventilation. While the hotel is generally considered safe, some guests have raised security concerns regarding the lack of key card access for elevators to guest floors and the absence of peepholes or functional deadbolts on some room doors. The hotel generally operates with strict check-in and check-out times, and guests should clarify refund policies for early departures as these can be rigid. The building itself is recognized as older, which is reflected in some of the decor and room conditions.