Best Western Plus Regency Inn & Conference Centre

This hotel is widely praised for its exceptional complimentary breakfast, often highlighted as a standout feature that exceeds expectations with its variety and quality. Guests consistently commend the hotel's overall cleanliness, the comfort of its well-maintained rooms, and the generally friendly and helpful staff. Its convenient location, particularly for road trippers and airport users, makes it an ideal stopover or base for exploring the area. Families appreciate the spacious accommodations and breakfast options, while business travelers find the updated rooms and amenities suitable for their needs. For a quieter stay, it is advisable to request a room away from the highway side or the first floor, and be aware that the hotel operates across two buildings, which impacts access to some facilities.

Facilities & Amenities
The hotel offers a range of facilities, including multiple indoor pools and hot tubs, which are generally clean and popular, especially with families, though some guests experienced issues with pools being out of order or hot tub temperatures varying. A fitness center is available for guest use, though some found its hours limited or location unclear. For convenience, a laundry room is provided, with some guests noting older machines in one building. Free Wi-Fi is accessible throughout the property, though a few visitors reported weak signals. While most amenities are well-received, some guests mentioned noisy ice machines or out-of-stock vending machines. The hotel also features a pleasant courtyard for relaxation.

Cleanliness & Room Comfort
Guests frequently commend the hotel's high standards of cleanliness, noting spotless and well-maintained rooms, often featuring laminate flooring instead of carpet, which many find more hygienic. The beds are consistently described as very comfortable, with many guests praising the soft, pillow-top mattresses and quality linens, ensuring a restful sleep. Rooms are generally spacious and well-appointed, often including a microwave and fridge. However, a significant number of reviews highlight noise levels as a concern, particularly from footsteps in upper rooms, hallway activity, and highway traffic, suggesting thin walls. Some guests also reported issues with room odors, and a few isolated but serious instances of bed bugs or other cleanliness oversights were mentioned.

Dining & Food Quality
The complimentary breakfast is a major highlight for many guests, frequently described as excellent, amazing, and one of the best included breakfasts they have experienced. It offers a wide variety of hot and cold options, including eggs, sausages, French toast, pancakes, and fresh fruit, with selections often changing daily. The breakfast area is generally well-stocked and maintained by attentive staff. The convenience of an attached Ricky's Restaurant is also appreciated for additional dining options, though feedback on its food quality can be mixed. While most praise the breakfast, some guests found the coffee quality inconsistent, and a few noted a lack of specific dietary options like vegan or gluten-free choices.

Location & Accessibility
The hotel boasts a highly convenient location, offering easy access directly off the highway, making it an ideal stop for travelers. Its proximity to the airport is a significant advantage for those with early flights, typically just a short drive away. Guests also appreciate the ample and free parking available on-site. The hotel is well-situated near various local amenities, including the Abbotsford Centre, shopping areas, and other restaurants. However, some guests have expressed concerns about the immediate surrounding area, describing it as somewhat "sketchy" or less appealing, though the hotel itself is generally considered safe.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and attentiveness, contributing significantly to a positive guest experience. Many guests highlight the quick check-in and check-out processes, noting their efficiency. Staff members are often commended for going above and beyond to accommodate requests, such as early check-ins or late check-outs, and for their willingness to resolve issues. However, some reviews indicate mixed experiences, with a few guests encountering unhelpful or dismissive front desk personnel, particularly regarding specific requests or service animal policies. Housekeeping is generally efficient, though a few isolated incidents of rooms not being serviced or privacy concerns were reported.

Additional Information
The hotel operates across two buildings, which means guests may need to walk between them for amenities like breakfast or certain pools, a detail some found inconvenient. A pet-friendly policy is in place, and staff are generally welcoming to animals, though some guests noted challenges with finding suitable outdoor areas for pets. The presence of security guards on the property is appreciated by many, contributing to a sense of safety. While most policies are straightforward, some guests reported issues with cancellation fees or the handling of deposits, particularly if not using a credit card. The hotel also features a conference center that hosts events, and some guests noted an unusual strong citrus scent from cleaning products, which could be an issue for those with allergies.