Centara Udon

The hotel is a prominent choice in Udon Thani, largely due to its prime location with a direct connection to the Central Plaza shopping mall, making it exceptionally convenient for shoppers and sightseers. Guests consistently highlight the spacious rooms and comfortable beds, ensuring a restful stay. The friendly and attentive staff are frequently praised for their professionalism and welcoming demeanor, contributing significantly to a positive experience. Many guests find the hotel offers excellent value for its quality and amenities. It is well-suited for business travelers seeking convenience, families looking for easy access to entertainment, and couples desiring a comfortable base for exploration. To enhance your visit, be mindful that parking can be challenging during peak times, and those traveling with pets should be aware of specific floor restrictions.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest comfort and convenience. A notable feature is the large swimming pool, though some guests find it shallow, cold, and not ideal for serious swimming, with occasional reports of odors from nearby eateries. A well-equipped fitness center is available, providing functional exercise options. Guests can also utilize the sauna, steam room, and hot tub, although some have noted that the hot tub in the women's area is in disrepair. While free Wi-Fi is provided, several reviews mention issues with slow speeds and frequent disconnections, requiring repeated logins. The hotel also features a pleasant bar with live music and a spacious lobby area. A significant point of concern for many guests is the parking, which is frequently described as limited, crowded, and challenging to navigate, with some issues regarding security and the availability of designated EV charging spots.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and spacious, providing a comfortable environment for their stay. The beds are frequently praised for being very comfortable and soft, though a few guests found them to be on the harder side. While the bathrooms are spacious, some reviews indicate they appear dated and could benefit from refurbishment, with occasional reports of soap residue on surfaces. A common issue noted is the difficulty in regulating water temperature in the shower, often being either extremely hot or cold. The air conditioning is typically quiet and effective, though some guests struggle to set a consistent comfortable temperature. Despite the hotel's central location, rooms are generally quiet, though some guests on higher floors have reported hearing bass from nearby nightclubs. Some rooms lack basic amenities like toothpaste or slippers, and a few power sockets have been reported as non-functional.

Dining & Food Quality
The breakfast buffet receives mixed but generally positive feedback, with many guests praising its deliciousness, wide variety of options, and good value. It typically includes both local Thai dishes and international selections, and the staff are commended for managing crowds effectively. However, some guests feel that the overall food quality and variety have declined compared to previous visits, with specific mentions of a lack of bacon, pastries, or a full English breakfast. A few reviews note that items are not consistently refilled after 8:30 AM, and some find the taste to be bland. The hotel's main restaurant offers good quality food, though some dishes have been served not hot enough, and the Thai options have occasionally disappointed. The bar also serves good food, complementing the overall dining experience.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, placing guests at the heart of the city. Its direct connection to the Central Plaza shopping mall provides unparalleled convenience for shopping, dining, and entertainment, with many guests appreciating the seamless access. The hotel is also within easy walking distance of other popular areas, including UD Town, the vibrant night market, and various bars and restaurants, making it an ideal base for exploring the city's attractions and nightlife. For those arriving by public transport, the bus station is conveniently close. While the location offers excellent accessibility to amenities, guests should be aware that parking can be a significant challenge due to limited space and high demand, often leading to crowded conditions and difficulties in finding a spot.

Staff & Service
The hotel staff consistently receive high praise for their friendliness, helpfulness, and professionalism, significantly enhancing the guest experience. Many reviews highlight the attentive service provided by reception, bell, and cleaning staff, who are often described as welcoming and eager to assist. The check-in and check-out process is generally reported as quick and smooth, though occasional delays can occur during peak times. Guests appreciate the staff's ability to handle issues efficiently, such as addressing room concerns or managing unexpected events like an earthquake. While the pet-friendly service is available, some guests note limitations, such as restrictions on specific floors and in certain common areas. Despite overwhelmingly positive feedback, a few isolated incidents of less professional conduct, including a rude security guard and an unsatisfactory resolution for a laundry service issue, have been mentioned.

Additional Information
Guests should be aware of the hotel's deposit policy, which requires a payment per night that some find to be quite high. For those traveling with pets, the hotel offers a pet-friendly policy, though it comes with specific limitations, such as pets being restricted to the fourth floor and not permitted in the lobby bar area, and finding suitable outdoor potty areas can be challenging. Some guests have experienced issues with connecting rooms not being provided as requested upon arrival. While rare, the hotel has demonstrated effective handling of unexpected situations, such as a power outage and an earthquake, with staff ensuring guest safety. It is also noted that certain in-room amenities like toothpaste and slippers are not automatically provided and must be requested. Additionally, guests should be mindful that the mini-bar items are charged separately.