Hotel Comfact

The hotel offers a practical stay, with its signature feature being a rooftop terrace that provides pleasant views, especially during breakfast. Guests frequently highlight the compact rooms, which are generally considered suitable for solo travelers but can feel cramped for two people or those with significant luggage. A recurring concern is the noticeable dustiness in rooms, which some guests found problematic. Despite this, the hotel's convenient location near several train stations is often praised, making it a good fit for sightseers and budget-conscious travelers looking to explore the city. Feedback on staff service and breakfast offerings is mixed, indicating a varied experience. To enhance your stay, it is advisable to request a non-smoking room if you are sensitive to odors, and be prepared for a moderate walk to the nearest major train station, particularly if carrying heavy bags.

Facilities & Amenities
Guests appreciate some of the hotel's practical facilities and amenities. The rooftop terrace, also known as the sky lounge, is a popular spot, offering a pleasant environment for breakfast with good views and a breezy atmosphere. A notable convenience is the duty-free shop located on the first floor, allowing guests to purchase goods conveniently and tax-free, often at competitive prices. While Wi-Fi is available, some guests reported it to be weak or slow. The hotel has a single elevator, which can lead to waiting times, especially during busy check-out periods. Some guests noted the absence of laundry facilities on-site, requiring them to seek options elsewhere. In-room amenities include a coffee maker and deodorizer sprays, though some wished for a wider range of toiletries. The TV system is basic, lacking streaming services and requiring payment for movies. Umbrellas are available for guest use, a thoughtful touch.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is quite varied, with dustiness being a significant and frequently mentioned issue. Many guests reported visible dust accumulation on surfaces, walls, and under beds, leading to concerns about air quality and even allergic reactions. While some found their rooms clean upon arrival, others noted dirty carpets, hair on beds, and water stains on cups. The compact rooms are consistently described as having limited space, making it challenging to open large luggage or move around freely, especially for two occupants. Most guests found the beds comfortable, though some experienced uncomfortable mattresses or pillows. Noise levels from hallways and occasional street noise were mentioned, impacting sleep for some. The assignment of smoking rooms to non-smokers also led to complaints of unpleasant odors. The bathroom is often described as small, with some instances of mold or damaged fixtures.

Dining & Food Quality
The hotel's dining experience, primarily centered around breakfast, receives mixed reviews. Served on the rooftop terrace, the breakfast buffet is appreciated by some for its convenience and the pleasant ambiance. Many guests found the breakfast to be good value for the price, with some specifically praising the dim sum and other Chinese-style dishes. However, a notable number of guests expressed disappointment with the limited options and overall quality, describing the food as meager, not very good, or repetitive. Complaints included cold meat dishes, a lack of variety beyond Chinese cuisine, and insufficient healthy choices like yogurt or fresh salads. Some guests felt the breakfast primarily catered to Chinese preferences, with staff not always providing attentive service. The restaurant also offers reasonably priced Chinese set meals, which were generally well-received.

Location & Accessibility
The hotel's location is generally considered convenient, offering good accessibility to various parts of the city. It is situated within walking distance of several train stations, including Ueno Station (approximately 10-20 minutes), Iriya Station (3-5 minutes), and Uguisudani Station (around 15 minutes). This proximity makes it suitable for exploring nearby attractions such as Ueno Zoo, Ueno Park, and Asakusa. While the walk to Ueno Station can be a long walk for some, especially with luggage or during hot weather, the surrounding area is described as a quiet area and a residential neighborhood, providing a peaceful retreat from the city's bustle. Some guests found the hotel's exact location a bit challenging to find initially, as it is set back from the main road.

Staff & Service
The staff and service at the hotel elicit varied responses from guests. Many reviews highlight the presence of friendly staff who are generally helpful and understanding, contributing to a positive experience. Guests often commend the smooth check-in and quick check-out processes, as well as the convenient luggage storage service available before check-in. The hotel offers daily towel exchange, though some guests reported issues with missing bath mats or receiving dirty towels. However, a significant number of reviews mention challenges with room cleaning, noting that daily service is not standard and requires specific requests, often resulting in rooms not being thoroughly cleaned. Some guests also experienced a language barrier with certain staff members and reported instances of unhelpful or unprofessional conduct, including issues with room assignment issues (e.g., being given a smoking room despite requesting non-smoking).

Additional Information
For guests seeking extra convenience, the hotel features a duty-free shop on its ground floor, providing an easy option for purchasing various goods. While some reviews suggest the hotel has been newly renovated or is relatively new, others indicate that certain aspects of maintenance, particularly cleanliness, could be improved. A notable hotel policy is the approach to room cleaning, which is not performed daily unless specifically requested, with only towel exchanges provided by default. Guests should also be aware that the hotel provides umbrellas for use, a practical amenity. Some guests noted that the hotel's television system is basic, lacking popular streaming services and requiring payment for movie access, which might be a consideration for those planning extended in-room entertainment.