Hotel Crown Hills Ueno Premier

The hotel is highly regarded for its stunning panoramic views of Tokyo, with many rooms offering breathtaking glimpses of the Tokyo Skytree and, on clear days, even the distant Mount Fuji. This signature feature, combined with its exceptional central location in Ueno, makes it a memorable choice for various travelers. It is particularly well-suited for sightseers and tourists eager to explore the city's main attractions, as well as business travelers seeking convenient transport links. Families also find the hotel accommodating, appreciating the larger room options available for Tokyo standards. Guests consistently highlight the hotel's proximity to major transportation hubs and popular shopping and dining areas. To maximize your experience, consider requesting a room on a higher floor for the best vistas, and be prepared for the typical compact room sizes often found in Tokyo accommodations. Utilizing the convenient 7-Eleven located directly on the ground floor can also enhance your stay.

Facilities & Amenities
Guests find the hotel's facilities generally convenient, though some aspects receive mixed feedback. The Wi-Fi connectivity is a point of contention, with some guests reporting it as unstable and slow, while others found it reliable. A significant convenience is the 7-Eleven located directly on the ground floor of the building, providing easy access to snacks and essentials. The hotel offers laundry facilities, with some rooms even featuring in-room washing machines, which is highly appreciated by guests on longer stays. A microwave is also available on some floors for guest use. However, the elevators are frequently mentioned as being slow, which can lead to waiting times, especially given that the lobby is situated on the 20th floor. Basic amenities such as toothbrushes, razors, and shower supplies are provided, often available at a central station rather than directly in the room.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is varied among guests. While many describe their rooms as clean and well-maintained, a notable number of reviews mention issues such as dust accumulation, stains on carpets, and even hair or mold in the bathroom areas, particularly around the shower and toilet. The room condition is sometimes described as dated or worn, despite the hotel's relatively recent opening. Regarding bed comfort, opinions differ; some guests found the beds comfortable, while others reported them as being either too hard or too soft, with some noting soft edges that made the bed feel smaller. Room size is typical for Tokyo, often compact, though some guests found them surprisingly spacious for opening luggage. The air conditioning units are occasionally cited as being noisy or having dirty filters. While full daily housekeeping is not provided, fresh towels are delivered and rubbish is collected daily.

Dining & Food Quality
The hotel's breakfast service receives mixed reviews from guests. Many appreciate the variety of options available, which typically include both Japanese cuisine and some Western options, and find the food to be delicious. The breakfast room also offers pleasant views, enhancing the dining experience for many. However, some guests found the breakfast offerings to be basic or underwhelming, with hot food sometimes being served cold. A common point of feedback is the lack of traditional fruit juice, with only fizzy drink dispensers available. Additionally, the early end time for breakfast at 9:00 AM is a frequent concern, especially for those wishing to start their day at a more relaxed pace. Despite these points, the breakfast is generally considered a convenient and reasonable option for starting the day.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest assets, offering exceptional accessibility to various parts of Tokyo. It is conveniently situated within a short walking distance of major transportation hubs, including Ueno Station (providing access to JR lines and multiple subway lines like the Ginza and Hibiya lines), Keisei Ueno Station (ideal for direct access to Narita Airport via the Skyliner), and Okachimachi Station. This prime position makes it an excellent base for exploring the city. Guests appreciate its proximity to popular attractions such as Ueno Park, the vibrant Ameyoko shopping street, and numerous dining establishments. Despite being in a lively area, the hotel rooms are generally reported to be quiet, offering a peaceful retreat after a day of exploration.

Staff & Service
Guest feedback on staff and service is somewhat polarized. Many guests commend the hotel staff for being friendly, helpful, and attentive, contributing positively to their stay. The check-in and check-out process is often described as smooth and fast, with staff efficiently managing arrivals and departures. Staff are noted for being accommodating with requests, such as providing extra amenities or assisting with luggage, and some guests specifically mentioned their willingness to help with unexpected travel changes. However, some reviews indicate a less welcoming experience, with reports of staff being unpolite or having a bad attitude, and some guests encountered a language barrier due to limited English proficiency among certain team members. Despite these inconsistencies, the overall impression is that the staff generally strive to provide good service, particularly in handling routine procedures and basic guest needs, ensuring a functional stay.

Additional Information
The hotel is uniquely situated on the upper floors of a building, with the lobby located on the 20th floor, requiring guests to take an elevator upon arrival. This high-rise placement contributes significantly to the hotel's renowned city views. Guests should note the early check-out time of 10:00 AM, which some find inconvenient compared to other hotels. While full daily room cleaning is not standard, the hotel provides fresh towels and rubbish collection daily, and some rooms are equipped with convenient in-room washing machines. Essential amenities like toothbrushes and razors are typically available at a central station near the reception rather than directly in the rooms. The hotel also maintains a soundproof environment within its rooms, offering a quiet retreat despite its bustling urban surroundings.