Crowne Plaza Borjomi By Ihg

This hotel offers a luxurious escape, renowned for its extensive spa facilities and prime location nestled beside Borjomi Central Park, providing guests with free complimentary access. It is an ideal destination for couples seeking a romantic and relaxing getaway, families looking for a comfortable stay with amenities for children, and wellness seekers drawn to its comprehensive spa offerings. Guests consistently highlight the exceptional service from the staff, the hotel's cleanliness, and the comfortable accommodations. To enhance your experience, consider requesting a room with a river or mountain view for breathtaking scenery, and be sure to explore the natural beauty of the adjacent park.

Facilities & Amenities
Guests frequently praise the hotel's spacious and well-equipped spa, which includes a large indoor pool, various saunas, a hammam, and a jacuzzi, providing ample opportunities for relaxation and rejuvenation. A fitness center is available 24/7 for those wishing to maintain their workout routine. The hotel also features a kids' club, though some guests note mixed experiences regarding supervision and activities for older children. While the Wi-Fi generally performs well, a few guests reported occasional connectivity issues. The overall facilities contribute significantly to a comfortable and enjoyable stay, making it a destination where guests can find plenty to do within the premises.

Cleanliness & Room Comfort
The rooms are generally described as clean, spacious, and comfortable, with many guests appreciating the breathtaking river views or mountain views. The beds are often highlighted for their comfort, though some guests found them too soft. While most experiences are positive, some reviews mention issues such as worn furniture, stained carpets, or cracked tiles in certain rooms, indicating areas where maintenance could be improved. Some guests also noted a lack of certain bathroom amenities or an unpleasant odor in specific rooms. Noise levels from heating systems or occasional events were mentioned by a few, but overall, the rooms provide a restful environment.

Dining & Food Quality
The breakfast buffet consistently receives high praise for its extensive variety and delicious food, including European pastries and local specialties, making it a highlight for many guests. The main restaurant offers a selection of Georgian and international cuisine, with some guests finding the food quality excellent, while others consider the prices high for the portion sizes. Room service is generally described as fast and responsive. However, the bar sometimes receives mixed feedback, with reports of slow service and drinks being watered down. Despite these minor points, the dining experience is largely positive, especially the breakfast.

Location & Accessibility
The hotel boasts an excellent central location, directly adjacent to Borjomi Central Park, offering guests free complimentary access to explore its natural beauty and mineral springs. Its proximity to the minibus station, local market, and other tourist attractions makes it highly convenient for exploring the town on foot. The river views from many rooms are a significant draw, enhancing the overall experience. Parking is available on-site, which is appreciated by guests traveling by car, though some have noted strict rules regarding vehicle movement near the hotel entrance.

Staff & Service
The staff at the hotel consistently receives high commendation for their friendliness, professionalism, attentiveness, and helpfulness. Guests frequently highlight the warm hospitality and smooth check-in process, with many appreciating the staff's willingness to assist with requests and provide information. Thoughtful gestures, such as room upgrades for loyalty program members and birthday surprises, are often mentioned. While the majority of feedback is overwhelmingly positive, some guests reported isolated instances of communication challenges due to language barriers or perceived unresponsiveness from certain team members, particularly in busy dining areas.

Additional Information
The hotel actively recognizes loyalty program benefits, with many guests receiving room upgrades and other perks. A notable point for guests is the strict policy against bringing outside food into the rooms, which some find inconvenient. Furthermore, drinking water beyond a small daily allowance is subject to an additional charge. The hotel provides a dedicated yoga room and a 24/7 gym, catering to guests' wellness needs. While the hotel is generally well-maintained, some guests have observed minor signs of aging in certain areas, such as outdated decorations or a lack of specific in-room amenities.