Crowne Plaza Vientiane By Ihg

This hotel stands out for its exceptional staff and outstanding breakfast, consistently praised by guests as highlights of their stay. Its modern, well-maintained facilities, including a top-notch spa and inviting pool, contribute to a luxurious experience. The spacious, clean rooms provide a comfortable retreat, making it an ideal choice for a wide range of travelers. Business travelers appreciate the reliable amenities and professional environment, while leisure travelers and couples find it perfect for relaxation and indulgence. Families also benefit from the accommodating service and comfortable accommodations. To enhance your visit, guests recommend being aware of the presence of mosquitoes in outdoor areas during evenings and considering IHG membership for added benefits.

Facilities & Amenities
Guests consistently praise the hotel's comprehensive facilities, which include a well-equipped gym with new equipment, often accessible 24 hours a day. The pool area is described as lovely, large, and inviting, featuring an infinity pool with ample seating and a convenient pool bar and outdoor showers. The spa is frequently highlighted as one of the best in the city, offering professional services and excellent value. The club lounge provides a premium experience with great service, a good selection of food and beverages during afternoon tea and evening cocktail hours, and a quiet, comfortable atmosphere. Guests also appreciate the reliable Wi-Fi throughout the property and the pleasant outdoor areas and garden terrace, though some note the presence of mosquitoes in the evenings.

Cleanliness & Room Comfort
The cleanliness and room comfort are highly rated by guests, who describe the accommodations as very spacious, well-appointed, and modern. The comfortable beds and high-quality linens ensure a restful sleep, with many guests appreciating the option to choose from various pillow options. Spacious bathrooms are a highlight, often featuring both soaking tubs and separate showers. In-room amenities such as a coffee machine, international power outlets, and premium toiletries are also well-received. While most guests find the rooms quiet and conducive to relaxation, some have noted isolated instances of a musty smell from the air conditioning unit or minor issues with mold in the shower, which the hotel generally addresses promptly.

Dining & Food Quality
The dining experience at the hotel receives widespread acclaim, particularly the breakfast buffet, which is frequently described as outstanding, amazing, and one of the best. It offers a huge variety of delicious, fresh, and high-quality options, including extensive Asian and Western selections, live cooking stations for noodles and eggs, and excellent pastries and fresh juice. The Mosaic restaurant is a popular choice for breakfast, though some guests find the air conditioning in the dining area to be excessively cold. The hotel's other restaurants, such as the 3 Merchants restaurant, are highly recommended for their excellent food quality, classy ambiance, and good value. The Elephant Lounge and bar areas also offer great service and tasty cocktails, with some guests enjoying live music in the outdoor beer garden.

Location & Accessibility
The hotel boasts a convenient location, situated within a short drive (approximately 10 minutes) from the airport and offering easy access to various attractions. While not directly in the bustling city center, it is within walking distance (around 10-15 minutes) to the Mekong River, night market, and numerous shopping and restaurants options. Guests find it easy to navigate the city using local taxi apps. The hotel also provides parking facilities. Some guests note that the immediate area in front of the property can be challenging for pedestrians due to busy roads and a lack of crosswalks, but overall, the location is considered advantageous for exploring the city.

Staff & Service
The staff and service at this hotel are consistently highlighted as exceptional, with guests frequently praising their friendly, helpful, attentive, and professional demeanor. From arrival to departure, the team is described as going above and beyond to ensure a pleasant stay, often anticipating guest needs and providing personalized service. The check-in and check-out processes are generally quick and efficient. Guests appreciate the proactive assistance from concierge service, diligent housekeeping, and the warm welcome from restaurant and club lounge staff. While most interactions are positive, a few guests have reported isolated instances of communication challenges or initial issues with key cards or welcome drink vouchers, though the hotel typically resolves these concerns.

Additional Information
Guests frequently mention the significant presence of mosquitoes in the outdoor areas, especially in the evenings, though the hotel does provide spray and fumigates regularly. The hotel is conveniently connected to the Holiday Inn next door, and guests should be aware of ongoing construction noise from this adjacent development, which some find noticeable. Many guests highlight the value for money offered by the hotel, considering its high standards and comprehensive amenities. IHG membership benefits, such as room upgrades and welcome amenities, are appreciated by loyal guests. Some visitors note that the AC temperature in common areas, particularly restaurants, can be quite cold. The lobby is equipped with useful features like water stations and charging points.