Hotel Green Arbor

The hotel is widely recognized for offering excellent value for its price point, making it a popular choice for budget-conscious travelers. Its prime location near the vibrant Kokubuncho nightlife district and various dining options is a significant draw, particularly for nightlife enthusiasts and sightseers looking to explore the city's culinary scene. Guests frequently commend the complimentary 24-hour coffee service in the lobby, a welcome amenity. While many appreciate the generally clean and adequately spacious rooms, some note that the facilities show signs of age. The staff often receive praise for their helpfulness, though experiences can be mixed. For those planning a stay, it's advisable to be prepared for a walk from the main train station or utilize local public transport, and consider bringing your own preferred toiletries as in-room options are basic.

Facilities & Amenities
Guests frequently highlight the convenience of the complimentary 24-hour coffee service available in the lobby, a much-appreciated amenity. However, feedback on Wi-Fi connectivity is consistently mixed, with many reporting slow speeds or difficulty connecting, which can hinder work or leisure activities. The hotel provides laundry facilities, which are free to use, though some guests found the process inconvenient due to the need to book machines and request staff to unlock the laundry room. The air conditioning and heating systems often receive criticism, with guests reporting rooms being too cold or difficulty in adjusting temperatures. Additionally, the availability of electrical sockets in rooms is limited and their placement can be inconvenient, often hidden behind furniture, making charging devices challenging. The hotel also offers free umbrella rental, a thoughtful touch.

Cleanliness & Room Comfort
The overall cleanliness of the rooms generally receives positive remarks, with many guests finding them well-maintained. However, some specific concerns were raised, including occasional reports of dust under beds, hair in bathrooms, or a formaldehyde smell in certain rooms. Feedback on bed comfort is varied; some guests found the beds spacious and comfortable, while others described them as hard or worn out. A recurring issue is the significant noise levels within the hotel, with thin walls allowing conversations from adjacent rooms and elevator sounds to be easily heard, impacting guests' ability to rest. The bathrooms are frequently described as small and narrow, with some guests noting issues like mold on shower curtains, poor drainage, or cold toilet seats. In-room amenities, particularly the shampoo and conditioner, are often cited as basic, with many recommending guests bring their own.

Dining & Food Quality
The breakfast service at the hotel is a consistent highlight for many guests, receiving widespread praise for its quality and variety. Most guests found the breakfast to be delicious, offering a balanced Japanese-style selection with main dishes that change daily. The quality of the rice and dessert cakes from the buffet is particularly commended. While the options are generally well-received, some guests noted that the selection can be somewhat limited, especially if arriving later in the service, and a few felt it was not entirely worth the additional cost. Despite these minor points, the overall consensus is that the breakfast provides a satisfying and tasty start to the day, contributing positively to the guest experience.

Location & Accessibility
The hotel's central location is a significant advantage, placing guests within easy walking distance of the vibrant Kokubuncho nightlife district and numerous dining establishments, making it ideal for those seeking evening entertainment. It is also conveniently close to various shopping areas and local attractions like Sendai Castle and Tohoku University. While the hotel is a considerable walk from the main Sendai Station, it is well-connected by public transport, being close to a subway station and several bus stops. Parking can be a mixed experience; the hotel offers tie-up parking, but it may be a distance away and can be expensive, with no dedicated motorcycle parking. Some guests noted the surrounding area includes a "love hotel" district, which might be unexpected for some travelers, though convenience stores and a large supermarket are nearby.

Staff & Service
Feedback regarding the staff and service is notably mixed, though many guests commend the team for their friendliness, helpfulness, and attentive service. Positive interactions often highlight staff willingness to assist with inquiries and provide a warm welcome. However, a notable number of guests reported negative experiences, citing instances of unhelpful or dismissive attitudes, particularly during the check-in process when using self-service machines, or when addressing specific issues like laundry services or room problems. The laundry service itself received varied comments, with some finding it convenient while others encountered issues with staff communication and service quality. Housekeeping also drew some criticism, with one long-term guest expressing significant dissatisfaction over bed sheets not being changed regularly despite a stated cleaning cycle.

Additional Information
Guests should be aware of the hotel's cleaning policy, which typically involves room cleaning every three days, though some long-term guests reported issues with bed sheets not being changed during these cycles. The hotel's facilities are generally perceived as older, which is reflected in some aspects of the room design and amenities. For instance, the shower temperature control can be challenging to adjust, and the toilet seats are not heated, which some guests found uncomfortable, especially during colder months. While rooms are generally clean, some guests noted a lack of a dedicated wardrobe, requiring clothes to be hung in less conventional spaces. Additionally, the hotel does not have a designated smoking area despite some listings, and the general age of the building means some features, like the toilet flush mechanism, might operate differently than expected.