Hotel Green Plaza Hakone

This hotel offers a memorable Japanese spa resort experience, primarily distinguished by its stunning views of Mount Fuji from various vantage points, including many rooms and the outdoor onsen. Guests consistently praise the exceptional buffet dining and the authentic onsen experience, which are central to the stay. While the hotel possesses an older charm, its spacious rooms and dedicated staff contribute significantly to a comfortable and enjoyable visit. It is particularly well-suited for couples seeking a romantic and relaxing retreat, families looking for a unique cultural immersion with diverse dining options, and sightseers eager to explore the natural beauty of the region. To enhance your stay, consider checking the weather forecast for clear views of Mount Fuji and be prepared for the journey to the hotel, as its secluded location is part of its appeal.

Facilities & Amenities
The hotel provides a range of facilities designed to enhance the traditional Japanese experience. The onsen baths are a major highlight, with both indoor and outdoor options, and many guests praise the relaxing atmosphere, especially the outdoor baths. Guests with tattoos should be aware of the policy for public onsens and can use adhesive bandages. The lobby offers complimentary tea and coffee in the afternoons, though some note the facilities close for a few hours midday. A bar is available, but its limited operating hours are sometimes mentioned. Guests can also enjoy a massage service. The hotel provides yukata and slippers for guests to wear, adding to the immersive cultural experience. A shuttle service is available to transport guests to nearby bus stops and the ropeway station, and a large parking lot is provided for those arriving by car.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is mixed. Many guests find the rooms spacious and appreciate the traditional Japanese-style accommodations, including tatami seating areas and futon sleeping spaces, which some find surprisingly comfortable. However, a significant number of reviews indicate that the hotel's decor and furniture are old and dated, with some areas feeling in need of renovation. While generally considered clean, some guests have reported issues such as a strong smell (ranging from old, kitchen-like, or even sewage), unclean carpets, or a dirty mini-fridge. The bathrooms are frequently described as small and outdated. Noise levels from corridors or plumbing are occasionally mentioned. Some rooms offer a coffee maker and mini-fridge, and the onsen changing rooms are equipped with Dyson hairdryers.

Dining & Food Quality
The buffet dining experience is a major highlight for most guests, particularly the dinner buffet, which receives widespread praise for its impressive variety and high quality. Guests enjoy a wide selection of dishes, including made-to-order sushi, sashimi, tempura, carved steak, and individual hotpots. The apple pie is frequently singled out as a delicious treat. While the breakfast buffet is generally considered good with many options, some guests note it can be repetitive or that certain items are served cold. The restaurant can feel crowded and noisy during peak times, with some describing it as having a cafeteria-like atmosphere. Despite this, the efficiency of the staff in clearing dishes is often appreciated.

Location & Accessibility
The hotel's location is often described as a tranquil retreat, offering a sense of isolation that many guests appreciate. It is conveniently situated within a short walk, typically 3-5 minutes, from the Ubako ropeway station and a nearby bus stop, providing access to local attractions. However, its remote setting means that getting to the hotel can require some effort, involving combinations of trains, cable cars, and buses from major stations like Odawara. Guests should be aware that public transportation, particularly the ropeway, can be subject to closures due to weather conditions, which can impact travel plans. While a hotel shuttle service is available to assist with transfers to nearby transport hubs, some guests find its schedule limited. For those traveling by car, a large parking lot is provided.

Staff & Service
The hotel staff consistently receives high praise for their exceptional service and cordial demeanor. Guests frequently highlight their friendliness, helpfulness, and attentiveness throughout the stay. The check-in process is generally smooth, and staff are noted for their willingness to accommodate requests. Many guests appreciate that staff members are able to speak English, making communication easy for international visitors. Specific examples of excellent service include the efficient clearing of dishes in the buffet restaurant and the assistance provided with the shuttle service. While a few isolated comments mention less attentive experiences, the overwhelming majority of reviews commend the staff's dedication to providing a positive and memorable guest experience.

Additional Information
Guests often note the hotel's established presence, describing it as having an older charm or being dated in some aspects, though this is frequently balanced by its well-maintained nature and traditional atmosphere. The hotel provides a relaxing and calming environment, immersing guests in a traditional Japanese spa resort experience that many find a welcome change from city life. While the hotel welcomes international visitors, it notably caters to a local crowd, which some guests appreciate for fostering a more authentic cultural immersion. An onsen tax is applied, which guests should be aware of upon check-out. In the evenings, guests can enjoy live piano music in the lobby, adding to the serene ambiance and providing a pleasant way to unwind after a day of exploration. The overall focus is on providing an authentic cultural experience, allowing guests to truly slow down and appreciate the unique offerings of the region.