Gudauri Inn

The hotel's most striking feature is its stunning mountain views, particularly from rooms with balconies, which many guests describe as breathtaking and a highlight of their stay. Guests often have a mixed experience, with the beautiful scenery being a consistent positive, while aspects like staff service and food quality receive varied, often critical, feedback. The hotel is well-suited for couples and solo travelers seeking a picturesque mountain retreat, as well as ski enthusiasts due to its proximity to ski areas. Tourists looking for a base to explore the snowy landscape will also find it appealing. To maximize enjoyment, guests are advised to specifically request a room with a balcony for the best views. Additionally, it is recommended to explore dining options outside the hotel if food quality is a high priority, and to be prepared for potential inconsistencies in staff interactions.

Facilities & Amenities
The hotel offers a billiards section, though guests note that its use often incurs an extra charge. A spa area is available, but reviews indicate issues with cold water in the swimming pool and jacuzzi, and a sauna that was sometimes not working or required an additional fee. Some guests were disappointed that the pool and sauna were not free. In-room amenities generally include a water heater, kettle, fridge, and TV, though some report the TV not working or being an older model. Wi-Fi availability is mentioned, but its reliability can be inconsistent. The presence of a locker in rooms is appreciated by guests for securing valuables.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is varied. Many praise the rooms as neat, clean, and cozy, with some highlighting comfortable beds and good heating. However, a significant number of reviews mention issues such as small room size, dust, dirty bedsheets, stinky bathrooms, and leaking pipes. Some bathrooms are noted for lacking basic amenities like shower gel or shampoo, and some have an unusual design with no door for the shower, leading to wet floors. Balcony views are consistently lauded as a major positive. Noise levels can be an issue due to thin walls and ongoing construction works nearby, impacting the peacefulness of the stay.

Dining & Food Quality
The breakfast experience receives mixed to negative feedback. While some guests find it decent or satisfying with a good selection of meats and eggs, many report limited variety, cold food, and items like coffee, milk, and bread being unavailable or not refilled, especially after 9:30 AM. Freshness of items like fruits is also questioned. The hotel's restaurant is frequently criticized for poor food quality, slow service (with long waits for orders), and a limited menu. Some guests found the staff in the restaurant to be rude or unprofessional, while others praised their politeness. Room service is generally described as poor or unresponsive, with instances of orders not being delivered or requests for cutlery being denied due to the restaurant being closed.

Location & Accessibility
The hotel's location is a major point of discussion, often described as amazing, very good, or central for its mountain views. It is within walking distance of a supermarket and the police station. While some reviews state it's very nearby to the ski sports area or close to the lower ski lift, many others highlight that it is far from the nearest ski lift and the main center, requiring a walk of over a kilometer on snowy roads due to the lack of a proper footpath. The entry road to the hotel is frequently mentioned as steep, slippery, and challenging, especially in heavy snow, often requiring a 4x4 car or the hotel's shuttle service. Ongoing construction works nearby are a significant concern, causing noise, dirt, and obstructing views for some guests.

Staff & Service
Feedback on staff and service is highly polarized. Many guests describe the reception staff as rude, unfriendly, unhelpful, unresponsive, and even dismissive, with some reporting issues during check-in and room upgrades. Similarly, restaurant staff receive mixed reviews, with some being praised for being polite and friendly, while others are criticized for unprofessional and arrogant behavior. Guests note a lack of luggage assistance to rooms. While a shuttle service to the ski lift is offered, its availability for return trips can be inconsistent. Some guests found specific staff members to be very sweet, helpful, and professional, contributing positively to their stay. However, the overall impression for many is that staff need better training in hospitality and customer service.

Additional Information
Guests frequently mention that many facilities come with an extra charge, including the billiards section, spa, and swimming pool. There are also complaints about water bottles and even tea bags being charged extra, with guests often being asked to collect items like tissues from the reception themselves. Some rooms lack air conditioning, and heating can be inconsistent. The hotel's location often necessitates reliance on hotel cabs for transport to the main road or ski areas, as walking can be challenging, especially in winter. The hotel has a pet-friendly policy, with some guests noting the presence of friendly stray dogs around the property.