Holiday Inn Bern - Westside By Ihg

A standout feature of this hotel is its seamless integration with the Westside Shopping Center and the Bernaqua water park, offering guests unparalleled convenience and entertainment options directly on-site. Its excellent location adjacent to major public transport links makes it an ideal base for exploring the region without needing a car. Guests consistently praise the friendly and attentive staff who go above and beyond to ensure a comfortable and memorable stay, often highlighting their helpfulness and professionalism. The hotel is particularly well-suited for families due to the included Bernaqua access and child-friendly dining options, while sightseers and business travelers benefit from its easy accessibility to Bern city center and comprehensive facilities. To maximize your visit, be sure to utilize the complimentary public transport pass and take full advantage of the daily access to the impressive water park.

Facilities & Amenities
The hotel provides direct indoor access to the expansive Westside Shopping Center, which houses a variety of shops, a cinema, and numerous dining options, adding significant convenience for guests. A major highlight is the complimentary access to Bernaqua, a large water park featuring pools, exciting water slides, a relaxing spa, and a well-equipped fitness center, typically for three hours per day. The hotel also offers well-appointed meeting rooms and a pleasant outdoor terrace for relaxation. While underground parking is available on-site, it is subject to a fee. Guests can stay connected with free Wi-Fi provided throughout the premises, enhancing the overall convenience and comfort of their stay.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and well-maintained, with many commending the comfortable beds that contribute to a restful night's sleep. While some rooms are described as spacious, others are noted as being smaller than average or having a more basic design. The bathrooms are functional, though some guests mentioned a lack of privacy due to glass doors or issues with shower drainage. A recurring point of feedback is the absence of a mini-fridge in the rooms, which some guests found inconvenient. Additionally, some visitors reported experiencing noise from the adjacent highway or issues with the air conditioning not cooling effectively, impacting overall comfort.

Dining & Food Quality
The breakfast consistently receives high praise for its quality, variety, and generous buffet selection, with many guests highlighting the delicious fresh omelets prepared to order by the chefs. While some guests consider the breakfast to be on the pricier side, its comprehensive offerings and fresh options are widely appreciated. The hotel's restaurant is noted for its good food and pleasant ambiance, with several guests enjoying the diverse menu options and attentive service. The bar also provides a comfortable setting for drinks and light meals. A significant benefit for families is that children often eat for free when accompanied by dining parents, making it a convenient and value-added option for family stays.

Location & Accessibility
The hotel boasts an excellent location directly adjacent to the Westside Shopping Center and the Bernaqua water park, offering immediate access to shopping, dining, and entertainment without needing to go outside. Its proximity to the Bern Brünnen Westside train station and tram stops right outside the hotel provides easy access to public transportation, making it highly convenient to reach Bern city center in a short train or tram ride. Guests consistently appreciate the free public transport pass provided by the hotel, which greatly facilitates exploration of the city and surrounding areas. The hotel is also well-connected to the highway system, and parking is readily available in the underground garage, though it comes with an additional cost.

Staff & Service
The hotel staff consistently receives glowing reviews for their friendliness, attentiveness, and professionalism. Guests frequently highlight their helpfulness in providing information, accommodating requests, and going above and beyond to ensure a pleasant stay, often making guests feel like welcomed friends. The check-in process is generally described as smooth and efficient, contributing to a positive first impression. Staff members are noted for their caring attitude, especially towards families and children, and their willingness to resolve any issues promptly and effectively. This unwavering commitment to excellent service is a recurring theme in guest feedback and significantly enhances the overall guest experience.

Additional Information
A significant benefit for guests is the complimentary Bern Ticket, which allows free use of local public transportation throughout their stay, including trains and trams to the city center, making sightseeing effortless. The hotel also offers inclusive access to Bernaqua for a set duration each day, which is a major draw for many, especially families. While generally well-maintained, some guests noted that the hotel appears to be undergoing renovations in certain areas, such as the lobby and restaurant, which might impact some facilities temporarily. Guests should be aware that some rooms may lack a mini-fridge, and there might be variations in bathroom amenities provided.