Holiday Inn Express Luzern - Kriens By Ihg

This modern hotel offers a highly convenient stay, primarily due to its exceptional proximity to public transport, with the Kriens-Mattenhof train station just a minute or two walk away. This allows for quick and easy access to Lucerne city center, typically a 4-7 minute train ride. The hotel is particularly well-suited for sightseers and leisure travelers who appreciate a peaceful base outside the city bustle, while still being incredibly well-connected. Families find the spacious rooms and easy transport appealing, and business travelers benefit from the modern facilities and accessibility. Guests consistently highlight the hotel's cleanliness and the value offered, especially when compared to more expensive city-center options. To maximize your experience, be sure to take full advantage of the complimentary public transport pass provided by the hotel, which simplifies exploration of the area.

Facilities & Amenities
The hotel features a modern design, and rooms are generally well-equipped with practical amenities such as an iron, hair dryer, kettle, and convenient USB ports for charging devices. However, some guests have noted the absence of air conditioning in certain rooms or throughout the hotel, which can lead to uncomfortable warmth, especially during warmer periods. The Wi-Fi signal has been described as weak or prone to disconnecting by some. A recurring point of feedback is the lack of a mini-fridge in rooms, which many guests find inconvenient for storing drinks or snacks. The hotel does not offer a gym, full-service restaurant, or room service, which is typical for this hotel type.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is mixed. Many guests praise the rooms as spotless, clean, and well-maintained. However, a notable number of reviews report issues such as rooms not being properly cleaned, visible stains on carpets, or uncleaned bathrooms upon arrival. Room size also receives varied comments; some find them spacious and huge, while others describe them as small, tight, or congested, particularly for families or those with multiple suitcases. The beds are often found to be comfortable, though some guests experienced them as too hard or noted issues with the comfort of sofa beds. While generally quiet due to soundproofing, some guests reported elevator noise. The bathrooms are modern, but the shower screen design often leads to wet floors.

Dining & Food Quality
The breakfast buffet generally receives positive remarks, with many guests appreciating the good variety of options available. The spread typically includes fresh fruit, cold cuts, cheeses, pastries, and eggs, along with a good coffee machine. Some guests, however, found the breakfast to be minimal or lacking variation for longer stays, and a few mentioned limited vegetarian or halal options. There were isolated reports of dirty dishes or cutlery. The breakfast area can become quite crowded, especially when tour groups are present. The hotel does not have an in-house restaurant for lunch or dinner, but guests can find various dining options nearby, including a McDonald's, Subway, and other local restaurants.

Location & Accessibility
The hotel's location is a significant advantage for many guests, situated just a one to two-minute walk from the Kriens-Mattenhof train station. This provides easy access to Lucerne city center, with trains reaching the main station in just 4-7 minutes (two stops). A major benefit is the free public transport pass provided by the hotel, which covers buses and trains within Zone 10. The hotel is also conveniently located for trips to Mount Pilatus, accessible via a short bus ride. The immediate vicinity offers practical amenities such as a supermarket, McDonald's, Subway, and other eateries. While some describe the area as industrial, most appreciate its peaceful and safe environment. Parking is available but is noted as expensive, typically costing 25 CHF per day, and is located in a separate facility.

Staff & Service
Guest feedback on staff and service is notably mixed. Many reviews commend the staff for being friendly, warm, welcoming, courteous, and helpful, particularly highlighting the breakfast team and some specific individuals. However, a significant number of guests reported negative experiences, describing some front desk staff as rude, unprofessional, unhelpful, or appearing understaffed, leading to long queues during check-in and check-out. Issues mentioned include staff being dismissive of room problems, refusing certain requests, or displaying a poor attitude. Housekeeping also received varied comments, with some praising its efficiency and others reporting rooms not being cleaned or amenities not being refilled.

Additional Information
A highly valued feature of this hotel is the complimentary public transport pass provided to guests, which significantly enhances convenience and value for exploring Lucerne and its surroundings. Guests should be aware that the hotel generally operates a card-only payment policy, and some have reported issues with double charging or delays in refunds. There have been instances where guests were informed about a policy against consuming outside food in the lobby or breakfast area, which caused some friction. The absence of a mini-fridge in rooms is a common point of feedback. While luggage storage is available and appreciated, some guests noted the lack of a safe locker in their rooms.