ibis Luzern Kriens

This hotel offers a practical and comfortable stay, distinguished by its excellent public transport accessibility and overall value for money, making it a standout choice for travelers exploring the region. Its signature feature is the convenient connection to Lucerne and Mount Pilatus, often enhanced by complimentary transport passes. Guests consistently praise the friendly staff, the cleanliness of the rooms, and the generally spacious accommodations. The hotel is particularly well-suited for budget-conscious travelers and sightseers who prioritize convenient access to attractions without staying directly in the city center. Travelers with cars also find it appealing due to the available parking. To make the most of your visit, be sure to inquire about the free public transport pass upon arrival, and consider requesting a room with a mountain view for a more scenic experience.

Facilities & Amenities
Guests find the hotel's amenities practical and sufficient for a comfortable stay. Wi-Fi is generally reliable, though some minor pauses were noted. Rooms are equipped with a kettle, coffee and tea facilities, and a small fridge, which are highly appreciated for convenience. An elevator provides easy access to all floors and the underground parking. While the hotel does not feature a swimming pool or extensive fitness center, a cozy lounge area is available for relaxation. A significant point for many is the absence of air conditioning in the rooms, especially during warmer months; however, portable fans are provided to mitigate this. Guests also appreciate the availability of bottled water in the rooms.

Cleanliness & Room Comfort
The hotel consistently receives high marks for its cleanliness, with guests frequently describing rooms as spotless and well-maintained. Many reviews highlight the spacious rooms, often noted as being larger than typical for this hotel category, and capable of accommodating extra beds. The beds are generally found to be comfortable, though some guests mention thin pillows or stiff mattresses, and issues with extra beds not being as comfortable. Bathrooms are clean and functional, though some are described as compact or not fully updated, with occasional reports of shower issues like fluctuating water temperatures or small cubicles. While generally quiet, some guests noted thin walls leading to occasional noise disturbances. Many rooms offer mountain views, adding to the appeal.

Dining & Food Quality
Feedback on the breakfast is mixed but generally leans positive, with many guests finding it decent, good, or sufficient in variety for the price. It typically includes a basic spread, though some guests desired more hot food selection or vegan alternatives. Issues such as a single, slow coffee machine causing bottlenecks during peak times and occasional lack of replenishment for certain items were mentioned. Some guests felt the breakfast was overpriced for the offerings, while others found it adequate for a quick start to the day. The hotel also features a bar where guests can enjoy drinks.

Location & Accessibility
The hotel's location is a major advantage, offering excellent accessibility to key areas. It is conveniently situated just a few minutes' walk from the Kriens Mattenhof train station and nearby bus stops, providing quick and easy connections to Lucerne city center (a short 4-minute train ride, two stops away). Direct bus routes are also available for attractions like Mount Pilatus. While located in a quieter, more commercial and residential area, guests appreciate the proximity to shops like Aldi and Migros, and various restaurants and fast-food options. Underground parking is available and convenient, though it comes with an additional charge.

Staff & Service
The staff at the hotel consistently receives high praise for their exceptional friendliness, helpfulness, and supportive demeanor. Guests frequently highlight their willingness to go above and beyond, providing valuable advice on local attractions and transportation. The check-in process is often described as efficient and accommodating, with staff readily assisting with requests such as early check-ins or luggage storage. Many reviews commend the team for their professional and welcoming attitude, which significantly enhances the overall guest experience. The provision of local transport cards is also a much-appreciated service.

Additional Information
A significant benefit highlighted by numerous guests is the free public transport pass provided for the duration of their stay, allowing complimentary travel on buses and trains within Lucerne's zone 10. Guests should be aware of a separate city tax that is typically charged upon check-in. The hotel's lack of air conditioning is a recurring point, especially for those traveling during warmer periods, though portable fans are supplied. While generally considered good value for money, some guests found the overall pricing, including the cost of underground parking, to be on the higher side for the hotel's standard. The towel exchange policy was noted by one guest as being a complete replacement daily, despite an eco-friendly notice.