Motel One Wien-Staatsoper

This hotel stands out for its unbeatable central location, particularly its direct proximity to the Opera House, making it a prime choice for exploring the city. Guests consistently praise its spotless cleanliness, comfortable beds, and the generally friendly staff. The hotel's stylish bar and inviting common areas also contribute to a pleasant atmosphere. It is an ideal fit for sightseers and tourists who wish to explore Vienna's main attractions on foot, as well as short-stay visitors and couples looking for an efficient and well-situated base. Business travelers also find its central location convenient. For a more peaceful stay, consider requesting a room facing the inner courtyard, and if traveling with a pet, rest assured the hotel offers thoughtful amenities.

Facilities & Amenities
Guests frequently commend the hotel's Wi-Fi, noting its perfect functionality, speed, and convenience for staying connected. The hotel features a popular bar that is open around the clock, offering a wide selection of drinks, including many gin varieties, and providing a pleasant atmosphere for a nightcap. The lobby and other common areas are described as beautiful, stylish, and spacious, with comfortable seating, making them inviting spaces for relaxation or even working. While there isn't a full-service restaurant, the bar does offer some light food options. Some guests experienced issues with the elevators during peak times, reporting them to be slow or not always stopping at the desired floor, which could lead to minor inconveniences.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its spotless cleanliness and well-maintained rooms. Guests often highlight the comfortable beds and good quality mattresses, ensuring a restful night's sleep. However, feedback on room size is mixed; many describe rooms as small, compact, or spartan, though functional for short stays. A recurring point of contention is the absence of certain in-room amenities, including a fridge, coffee maker or kettle, and a safe. Storage space is often limited, with some rooms offering only a narrow rack or shelves instead of a full wardrobe. Noise levels vary; rooms facing the inner courtyard are generally very quiet, while street-facing rooms can experience some noise, and soundproofing between rooms and hallways is considered average. The bathroom facilities are typically clean, modern, and functional, with good shower pressure.

Dining & Food Quality
The breakfast offered at the hotel is generally well-received, described as good, delicious, and excellent value. Guests appreciate the variety, including pastries, bread, and some vegan options. However, some reviews note that the hot food selection is limited, typically only offering boiled eggs without options like scrambled eggs or sausages. The breakfast area can become very crowded, especially during peak hours, sometimes leading to waits for available tables. Despite the crowds, the breakfast staff are often commended for their friendliness and efficiency. While the hotel does not feature a full restaurant, the bar serves a selection of drinks and some light food items, such as toast, though the quality of these bar snacks receives mixed feedback.

Location & Accessibility
The hotel's central location is consistently highlighted as its strongest asset, being described as unbeatable, superb, and perfect for exploring Vienna. It is situated just steps from the Opera House and within easy walking distance of numerous major attractions, including the Naschmarkt, Karlsplatz, St. Stephen's Cathedral, the Hofburg, and various shopping streets and museums. Public transport is highly accessible, with metro station (U-bahn) and tram stops conveniently located nearby, providing easy connections across the city and to the airport. For guests arriving by car, parking is available in nearby public garages, such as those under the Opera or on Kärntnerstraße, with discounted tickets obtainable from the hotel, though parking can be expensive and finding a spot for unloading luggage can be challenging.

Staff & Service
The hotel staff generally receive high praise for their friendliness, helpfulness, and professional demeanor. Many guests commend their attentiveness and efficiency, particularly at the bar and during breakfast service. The check-in and check-out processes are often described as quick and smooth, though some guests experienced longer waits during busy periods, suggesting online check-in as a useful alternative. While housekeeping is generally effective, with rooms cleaned daily, a few guests reported minor oversights or instances of staff entering rooms without sufficient prior notice. There were isolated reports of unhelpful or less accommodating front desk interactions, particularly concerning room changes or issues with forgotten items. The hotel's pet-friendly service is notably appreciated, with thoughtful touches like water bowls and treats provided in rooms.

Additional Information
The hotel is housed within a beautiful, historic building that has been tastefully modernized, blending classic charm with contemporary design. Guests should be aware that rooms typically lack a safe, requiring valuables to be carried or left unsecured. There is also no minibar or fridge in the rooms, meaning guests cannot store cold items, and no kettle or coffee facilities for making hot beverages. Furthermore, rooms do not have a phone for direct contact with reception. For those traveling with pets, the pet-friendly policy is a significant advantage, with the hotel providing specific amenities and guidance on nearby green areas. An ironing room is available for guest use, and umbrellas are provided in rooms, a thoughtful touch for unexpected weather.