HOTEL MYSTAYS Fuji Onsen Resort

The hotel's signature feature is its breathtaking Mount Fuji view, visible directly from many guest rooms and the on-site onsen, creating a truly memorable experience. This makes it an ideal choice for sightseers eager to witness Japan's iconic peak, as well as couples seeking a romantic getaway with stunning vistas. Its convenient proximity to Fuji-Q Highland also makes it highly suitable for families looking to combine theme park thrills with relaxing accommodations. Guests frequently commend the hotel's overall cleanliness and the attentive service provided by the staff. For those planning a visit, it is advisable to book dinner reservations in advance due to high demand, and requesting a room on a higher floor can significantly enhance the panoramic views. Additionally, guests should familiarize themselves with traditional onsen etiquette to fully enjoy the bathing facilities.

Facilities & Amenities
The hotel offers a well-regarded onsen facility, a highlight for many guests, providing a relaxing experience after a day of exploration. While many appreciate the soothing waters and the cleanliness, some note that the onsen area is relatively small and lacks additional features like a sauna or cold pool. A significant draw for visitors is the availability of free parking, which is highly convenient for those traveling by car. Guests also find the on-site laundry machines to be a practical amenity, though some mention they are separate washer and dryer units. The hotel provides free Wi-Fi, ensuring guests can stay connected. However, a recurring point of feedback is the absence of bottled water in the rooms, with guests directed to use tap water instead. Some also report that the water machine near the public bath is frequently empty.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is generally positive, with many describing the accommodations as very clean and well-maintained. However, some specific concerns were raised regarding occasional lapses in bathroom cleanliness, including reports of stains or hair. The room size is a frequent topic, with many guests finding them to be quite small or tiny, posing challenges for luggage storage, especially for families. Conversely, some guests found the rooms adequately spacious compared to typical Japanese hotel rooms. Opinions on bed comfort are mixed; while some found the beds comfortable, others reported them to be firm or the pillows to be uncomfortably hard. The stunning Mount Fuji view from many rooms is a major draw, though guests should be aware that views can be partially obstructed by nearby roller coasters or electrical lines, particularly on lower floors. The bathrooms are often described as small.

Dining & Food Quality
The hotel's breakfast buffet generally receives positive remarks for its variety of choices and overall quality, with many guests finding it satisfying. However, some guests expressed disappointment with a perceived limited menu or noted that the quality was not consistently high. The dinner buffet garners more mixed reviews; while some found it delicious with good variety, others described it as having a limited selection, being poor value, or serving cold food. There are also reports of the restaurant becoming very crowded, leading to long queues and sold-out meal tickets, especially during peak times. Guests are advised to book dinner in advance to avoid disappointment. A common observation is the scarcity of alternative dining options in the immediate vicinity, requiring guests to travel further for meals outside the hotel.

Location & Accessibility
The hotel's location is highly praised for its exceptional proximity to Fuji-Q Highland, making it an ideal base for theme park visitors, often within easy walking distance. It is also conveniently located near the Fuji-Q Highland train and bus station, providing access to other areas. While some guests find the walk to Kawaguchiko Station manageable, others note it can be a considerable distance (20-25 minutes) or uphill. The immediate surrounding area is often described as somewhat isolated, with limited restaurants or bars directly adjacent to the hotel, though a convenience store and supermarket are nearby. For those traveling by car, the availability of free parking is a significant advantage. However, some guests mention that public transportation can be infrequent, necessitating reliance on taxis for broader exploration.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and attentiveness, significantly contributing to a positive guest experience. Many guests highlight the staff's ability to communicate effectively in English, though some noted instances of fast speaking that could be challenging to follow. The check-in process is generally described as quick and efficient, allowing guests to settle in promptly. However, during busy periods, some guests experienced crowded lobbies and a more chaotic atmosphere upon arrival. Staff are often commended for their willingness to assist with various requests, including providing directions, helping with taxi bookings, and offering general advice for sightseeing. A few guests, however, reported difficulties with staff fully accommodating specific dietary requirements at the buffet. Overall, the staff's dedication to providing good service is a recurring positive theme in guest reviews.

Additional Information
Guests should be aware of specific onsen etiquette, as the facility is not tattoo-friendly, which can be a significant point of concern for international visitors with visible tattoos. Some guests also noted instances where other bathers did not adhere to common onsen rules, such as showering before entry or refraining from phone use. The hotel is notably popular with foreign tourists and tour groups, which can lead to crowded common areas, particularly during peak check-in times and at the buffet. While the hotel generally offers a smooth experience, guests should be mindful of the strict 3 PM check-in time, as early access is typically not permitted. Some guests also mentioned the absence of bottled water in rooms and the lack of a free coffee vending machine, which might differ from other hotels in the same chain.