Hotel St Moritz Queenstown - MGallery Collection

The hotel is highly regarded for its stunning lake views, which serve as a signature feature, captivating guests from both rooms and dining areas. Its prime central location makes it an ideal choice for sightseers and leisure travelers seeking easy access to the town's attractions. Guests consistently praise the spacious rooms, comfortable beds, and the genuinely attentive service provided by the staff. The excellent breakfast with its picturesque backdrop is also a recurring highlight. For couples celebrating special occasions or families traveling with young children, the hotel offers well-appointed suites and thoughtful amenities. To make the most of your stay, it is highly recommended to secure a room with a lake view, and be prepared for a short but steep hill walk when returning from the town center.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest comfort and convenience. While the fitness center is described as small and basic, it provides adequate equipment for a workout. Guests appreciate the two small outdoor hot tubs, which offer a relaxing experience, though some note their somewhat secluded location. A significant point of feedback concerns the Wi-Fi, which many guests found to be unreliable, with frequent disconnections and patchy service in rooms. On the positive side, the readily available guest laundry facilities are a major convenience for travelers on longer trips. Rooms are often equipped with thoughtful touches like a pillow menu, silky robes, and a Dyson fan to help with air circulation. The lobby and common areas are generally described as luxurious and welcoming, featuring a pleasant scent and cozy fireplaces, though a few guests felt the decor was beginning to show signs of age.

Cleanliness & Room Comfort
Guests generally commend the hotel's cleanliness, describing rooms as very clean, well-maintained, and spotlessly presented. The comfortable beds and high-quality linens consistently receive praise, ensuring a restful night's sleep. Rooms are often noted for their generous size, with many featuring spacious bathrooms that include large baths and separate showers, providing a luxurious feel. However, a frequently mentioned concern is the lack of air conditioning in many rooms, leading to uncomfortably warm conditions, especially during warmer periods; guests often rely on provided Dyson fans or open windows for cooling. While some rooms offer spectacular lake views, many "garden view" rooms face less appealing concrete walls, car parks, or even active construction, impacting natural light and privacy. Noise levels are generally low, contributing to a quiet atmosphere, though some guests occasionally experienced disturbances from noisy heating units or adjacent rooms.

Dining & Food Quality
The hotel's breakfast buffet consistently receives high praise for its quality, variety, and the stunning lake views from the dining area. Most guests found the breakfast to be delicious and well-presented, with options including a hot buffet and made-to-order eggs. However, some guests noted that the breakfast could be pricey, and a few were disappointed by the lack of fresh fruit or an extra charge for barista-made coffee. The in-house restaurant, Lombardi, is generally well-regarded for its food quality and inviting atmosphere, with many guests enjoying dinner and the selection of wines. The bar is also popular for its beautifully crafted cocktails and impressive views. While most experiences were positive, some guests reported slow room service or issues with order availability, and a few found the bar staff to be occasionally inattentive. The hotel also offers a unique incentive, providing a voucher for the restaurant or bar if guests opt to forgo daily room cleaning.

Location & Accessibility
The hotel boasts an excellent central location, placing guests within easy walking distance of Queenstown's main attractions, shops, and restaurants. This proximity allows for convenient exploration of the town's vibrant atmosphere. However, a significant aspect of its accessibility is the steep hill leading up to the hotel from the town center. While many active guests found this walk manageable and even a good workout, it is frequently highlighted as a challenge for those with mobility issues or health concerns, with some opting for taxis or ride-sharing services for the return journey. Parking is available on-site, including valet service and an underground car park, though it comes at an additional cost. The hotel's elevated position, while contributing to its stunning views, means that some rooms may overlook the car park or surrounding construction, which has occasionally impacted the immediate area's ambiance.

Staff & Service
The hotel's friendly staff consistently receives overwhelmingly positive feedback, with guests highlighting their professionalism, helpfulness, and genuine attentiveness. From the quick check-in process to accommodating various requests, the team is often described as going above and beyond to ensure a pleasant stay. Many guests specifically commend the attentive service provided by the housekeeping team, ensuring rooms are clean and well-maintained, though a few isolated incidents of missed service or unreplenished amenities were noted. The valet service and concierge team are also frequently praised for their efficiency and assistance with luggage and local recommendations. While the vast majority of interactions are positive, a small number of guests reported instances of indifferent or less-than-ideal service from certain staff members, particularly in the bar area, or during specific problem resolution scenarios. Overall, the staff's commitment to guest satisfaction is a recurring theme.

Additional Information
Guests should be aware of certain policies and external factors that may impact their stay. The hotel actively promotes environmental initiatives, such as encouraging guests to opt out of daily room cleaning in exchange for a room service voucher or credit for the bar/restaurant. While not universally applied, some guests noted that loyalty program benefits were recognized, though others felt their status did not always translate into expected perks like complimentary breakfast or room upgrades. A recurring concern for some guests was the presence of a credit card surcharge for payments. Furthermore, several reviews mention ongoing construction noise from a neighboring site, which has occasionally caused disturbances, particularly at night, and impacted pedestrian access to town. The hotel's handling of a minor fire incident was praised for its adherence to fire safety system protocols and the staff's professional response.