Super OYO 90599 Villa De Rose

The hotel is primarily characterized by its extremely aged and dilapidated state, making it a memorable, albeit challenging, experience for guests. Its most prominent feature is its pervasive lack of maintenance, with many areas appearing neglected and worn. This establishment is best suited for extreme budget travelers or backpackers who prioritize minimal cost above all else and are prepared for very basic, often uncomfortable, conditions. It might also appeal to those seeking a truly unique, almost "horror-themed" stay due to its unsettling atmosphere. To navigate the stay, guests are strongly advised to manage their expectations, consider bringing their own bedding for comfort and hygiene, and be prepared for potential issues with room amenities and cleanliness. It is also recommended to confirm booking details directly with the property, as many guests reported issues with reservations not being honored upon arrival.

Facilities & Amenities
The hotel's facilities are consistently described as very old and in poor condition, reflecting its overall dated appearance. A significant point of concern for many guests is the complete absence of a lift, requiring visitors to carry their luggage up multiple flights of stairs, which is particularly challenging for rooms on higher floors. The air conditioning units are frequently reported as old, noisy, and ineffective, often failing to cool rooms adequately. While Wi-Fi is generally available, its speed and reliability are often criticized. Rooms typically lack a television, and some guests noted that refrigerators were either non-functional or emitted unpleasant odors. Although water dispensers are present in some areas, their functionality can be inconsistent. The property does offer an ample car parking area, though it lacks a roof, leaving vehicles exposed to the elements.

Cleanliness & Room Comfort
Guest feedback overwhelmingly highlights significant issues with the hotel's cleanliness and room comfort. Many rooms are described as dirty and dusty, with numerous reports of stained bedsheets and worn-out carpets that contribute to an unhygienic environment. The presence of various pests, including ants, cockroaches, and mosquitoes, is a recurring complaint, leading to uncomfortable stays and insect bites. Guests frequently note strong unpleasant odors in rooms, ranging from general mustiness to cigarette smoke. The beds are often found to be uncomfortable, and blankets are described as old and smelly. Bathrooms are also a source of concern, with issues such as low water pressure, lack of basic amenities like a dipper, and general uncleanliness. Some rooms also suffer from broken sockets and doors that do not close properly, further detracting from comfort and safety.

Location & Accessibility
The hotel's location receives mixed reviews, with some guests finding it strategic and conveniently situated within a 10-minute drive from the city center and near the Johor Bahru Sentral Railway Station. This proximity can be beneficial for those with their own transportation or willing to use taxis. However, other guests report that the property is hard to find, and the surrounding area can feel dark and unsettling at night, raising safety concerns for some. While parking is available on-site, its uncovered nature means vehicles are exposed. The hotel's accessibility is also hampered by its lack of a lift, making it difficult for guests with heavy luggage or mobility challenges to reach their rooms, especially those on higher floors.

Staff & Service
Feedback regarding the staff and service is notably inconsistent, ranging from praise for individual helpfulness to severe criticism concerning overall management and honesty. Some guests reported positive interactions, describing certain receptionists as friendly and hospitable, particularly during check-in. However, a significant number of reviews detail highly negative experiences, including issues where confirmed bookings were not honored upon arrival, leading to guests being turned away or charged additional, unexpected fees. There are also reports of staff being unresponsive or unhelpful when problems arose, such as room issues or lost belongings. The check-in process can be problematic, with some guests arriving to find the reception unmanned or the hotel seemingly closed, leading to considerable frustration and the need to find alternative accommodation.

Additional Information
Guests should be aware of several important details when considering this hotel. A deposit requirement of 50 Ringgit is typically collected upon check-in, which is refundable upon departure. A major point of contention is the discrepancy between the misleading online images and the actual condition of the property, with many guests feeling that the hotel's appearance is significantly worse than depicted. There are also frequent reports of check-in limitations, with the reception often being unmanned or closed during late hours, causing considerable inconvenience for guests arriving outside of specific times. Furthermore, some guests have encountered issues with non-refundable policies being strictly enforced even when the hotel failed to provide the booked room or when conditions were deemed unacceptable, leading to financial loss. Some reviews even suggest the property may have been closed for an extended period, adding to the confusion.