Tenseien Odawara Station Annex

This hotel stands out for its direct connection to the train station, offering unparalleled convenience for travelers. Its signature feature is the public bath, which utilizes water sourced from Hakone, providing a relaxing experience with some baths offering views of Odawara Castle. This makes it an excellent base for sightseers exploring the Odawara area and families planning day trips to Hakone, as it simplifies transportation and access to amenities. Business travelers also find the location highly advantageous for quick commutes. To make your stay smoother, be aware that finding the hotel lobby can be initially confusing due to its integration with the station complex, and consider requesting a room away from the train tracks if you are sensitive to noise.

Facilities & Amenities
The hotel offers a highly praised public bath on the tenth floor, featuring natural water from Hakone, which many guests find deeply relaxing. This area includes both indoor and open-air baths, a dry sauna for men, and a mist sauna for women, along with a cold plunge pool. While the men's bath often boasts a view of Odawara Castle, the women's bath typically overlooks the train station. Some guests note that the bath area can feel a bit small during peak times and that the water sometimes has a strong chlorine smell. Additionally, a rooftop foot bath on the 14th floor provides a unique experience with panoramic views, though it can be very sunny. Guests also appreciate the convenience of an on-site laundry facility, though some have reported issues with machine functionality. Wi-Fi connectivity receives mixed reviews, with some finding it slow.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and well-maintained, contributing to a pleasant stay. The beds are often highlighted for their comfort, with some rooms featuring Airweave mattresses that promote restful sleep, though a few guests find the mattresses to be quite firm. Room sizes are typically described as compact, which is common for hotels in Japan, but are considered sufficient for single travelers or couples. However, some rooms, particularly those facing the station, can experience train noise until late at night, which might disturb light sleepers. In-room amenities usually include basic toiletries and a coffee maker. Some guests staying in annex rooms note the absence of a private shower or bathtub, requiring reliance on the public bath.

Dining & Food Quality
The breakfast buffet consistently receives high praise for its extensive variety and quality, served in a 14th-floor restaurant with excellent views of the ocean and Odawara Castle. Guests particularly enjoy the wide selection of Japanese dishes, including local seafood, sashimi, and shirasu, alongside some Western options. Many appreciate the fresh ingredients and the overall taste of the food, making it a highlight of their stay. While the breakfast experience is largely positive, some guests mention that the dining area can become crowded, and a few wish the hot food items were served warmer. The hotel's direct connection to a food court and numerous restaurants in the adjacent complex provides abundant dining choices throughout the day.

Location & Accessibility
The hotel's central location is its most significant advantage, being directly connected to Odawara Station. This provides incredibly convenient access to Shinkansen, local trains, and buses, making it an ideal hub for exploring the region, including day trips to Hakone. Guests appreciate the covered walkway from the station, ensuring easy access regardless of weather. The hotel is also within walking distance of Odawara Castle and surrounded by a multitude of restaurants, shops, and convenience stores, ensuring all needs are met close by. However, a recurring point of feedback is the initial difficulty in finding the hotel lobby due to confusing signage and its integration within the larger station complex. Parking is available, though some guests find it challenging to locate.

Staff & Service
The staff at the hotel consistently receive high commendation for their friendliness, helpfulness, and professional demeanor. Guests frequently highlight their attentiveness and willingness to assist with inquiries, contributing to a welcoming atmosphere. The check-in process is generally described as quick and efficient, ensuring a smooth start to the stay. While most interactions are positive, some international guests have noted that a few staff members may have limited English proficiency, though they often utilize translation apps or other tools to bridge the communication gap effectively. Housekeeping services are also appreciated, with fresh towels provided daily, even for guests who opt out of full room cleaning.

Additional Information
Guests should be aware of the hotel's tattoo policy, which requires tattoos to be covered when using the public bath facilities, a common practice in Japan that may impact some international visitors. The hotel offers various room types, including some in an annex building where rooms may not include private showers or bathtubs, relying instead on the communal bath. For those sensitive to light, some rooms have windows that allow light to pass through even at night, as they may lack traditional blackout curtains or blinds. The hotel's design, integrated within a commercial complex, can sometimes make navigation feel like a maze initially, but this also means easy access to a wide array of shops and eateries.