The Grand Wipanan Residence

The hotel offers a peaceful and comfortable retreat, characterized by its spacious, apartment-like rooms that provide a homely feel, making it a strong contender for long-term stays and families seeking ample space. Many guests appreciate the exceptional value for money and the friendly, family-owned atmosphere that permeates the property. Its location, directly across from a vibrant local food market, is a significant draw for those looking to immerse themselves in the local culture and enjoy authentic cuisine. The hotel is particularly well-suited for budget-conscious travelers and individuals on work or study trips who desire a quiet and relaxed environment away from the main tourist hustle. To enhance your stay, it is advisable to request any specific kitchen amenities you might need upon arrival, as they are often provided only by request, and be aware of the pool's operational status.

Facilities & Amenities
Guests generally appreciate the range of facilities available, enhancing their stay. The swimming pool is a notable feature, though feedback is mixed; some found it clean and lovely, while others reported it was closed for maintenance during their visit or noted issues like unclean water and sharp edges around the pool area, advising caution. The gym facilities are available, described as small but adequate for basic workouts, though some noted a lack of air conditioning within the gym. Wi-Fi connection is generally reliable, with many praising its excellence, though some experienced occasional connection problems or concerns about the security of the login page. The convenience of coin laundry machines on-site is frequently mentioned, and ample covered parking is available, providing easy access for guests with vehicles. Rooms often include a kitchenette with a fridge and microwave, though essential cutlery and pans are typically provided only upon request.

Cleanliness & Room Comfort
The cleanliness and comfort of the rooms receive varied feedback. While many guests found their accommodations spacious and clean, some reported issues such as dust, unpleasant smells, or stained pillows and blankets. Housekeeping is generally praised for its daily service. The beds are frequently described as comfortable, though a few guests found them to be hard. Rooms typically feature a balcony, fridge, and microwave. However, the TVs are often noted as old, lacking smart features, and sometimes not present in the bedroom. Air conditioning is generally effective, though some found it confusing to adjust or reported it to be noisy. Hot water in the showers was inconsistent for some, and a few guests reported ants in their rooms. While generally considered quiet with good soundproofing, some rooms facing the main road experienced traffic noise, and a few guests noted thin walls allowing noise from neighboring rooms.

Dining & Food Quality
The hotel offers dining options, including a small restaurant that serves breakfast and lunch. Feedback on the breakfast is mixed; some guests found it to be simple but lovely and a good value, appreciating the options provided, including "best scrambled eggs." However, others found the food quality not to their liking, with some choosing to eat elsewhere. The hotel's proximity to a large local food market directly across the street is a significant advantage for guests seeking diverse and authentic local food options outside the hotel, providing an alternative for meals and snacks. While the on-site restaurant provides convenience, the vibrant local culinary scene nearby offers a wide array of choices for those looking to explore.

Location & Accessibility
The hotel's location is generally considered good, offering a quiet environment away from the busiest tourist areas, yet still accessible. It is conveniently located directly across from a local food market and close to a 7-Eleven and Tops supermarket, providing easy access to daily necessities and local culinary experiences. While not in the immediate city center, it's a short walk to the North Gate and Old Town (around 15-20 minutes), or a quick and inexpensive taxi or ride-sharing service away, making it easy to reach major attractions. Some guests appreciated being slightly removed from the central hustle, finding it a more relaxed base. Covered parking is available on-site, which is a significant convenience for guests with vehicles, offering secure and easy access to the hotel. The location is also noted for its good access to the superhighway, facilitating travel around the wider area.

Staff & Service
The staff consistently receives high praise for their friendliness, helpfulness, and attentiveness, with many guests highlighting their willingness to go out of their way to assist with requests. From providing missing kitchenware to arranging taxis and addressing concerns, the staff's dedication to guest comfort is a recurring theme. The check-in and check-out processes are generally described as smooth and efficient, though a few isolated reports mentioned delays during check-out. Housekeeping is noted for being thorough and daily, ensuring rooms are kept clean and neat, contributing significantly to a positive stay. While the vast majority of feedback is overwhelmingly positive, a few isolated incidents mention communication issues or perceived unhelpfulness from specific staff members, particularly concerning language barriers for non-Thai speakers or specific disputes. Overall, the staff's commitment to providing excellent customer service is a standout feature.

Additional Information
Guests should be aware that while rooms are equipped with kitchenettes, essential items like cutlery, pans, and dishes are often not initially provided. However, these items can be readily requested from the staff upon arrival, who are generally prompt in fulfilling such needs, allowing guests to utilize the in-room cooking facilities. A deposit is required upon check-in, and some guests reported instances of being charged for alleged damages or issues upon check-out, which occasionally led to disputes, though these were often resolved. While the majority of staff are praised for their multilingual abilities and willingness to assist, some guests encountered language barriers with certain staff members, particularly for non-Thai speakers, which occasionally led to communication challenges, though staff generally made efforts to be helpful and understanding.