The Westin Grand Munich

The hotel is recognized for its extensive wellness facilities, including a large pool and spa, complemented by its spacious rooms and an exceptional breakfast spread. While many guests appreciate the generally clean and comfortable accommodations, some note that the property shows signs of its age and could benefit from modernization. The hotel is a suitable choice for business travelers due to its conference facilities and good transport links, for families who value the generous room sizes and pool access, and for couples seeking a relaxing getaway with access to the spa and executive lounge views. Sightseers will find it convenient for exploring the city via public transport. To enhance your stay, it is advisable to inquire about the possibility of a recently renovated room and to clarify any additional charges, such as for extra beds, upon booking.

Facilities & Amenities
The hotel offers a comprehensive range of facilities and amenities, though guest experiences are varied. The fitness and spa area is a significant draw, featuring a sauna, steam room, and a pool. However, many guests report the pool water to be too cold for comfortable swimming, and the hot tub is often noted as having cold water or non-functional jets. The Executive Lounge is highly praised for its stunning city views, comfortable atmosphere, and a good selection of drinks and snacks. While parking is available in a secure underground garage, it is consistently described as expensive, and some guests have encountered issues with the ticketing system. In-room coffee and tea facilities are provided, but some find the supply limited or the equipment outdated. The air conditioning system is frequently mentioned as being ineffective or non-operational, leading to uncomfortably warm rooms.

Cleanliness & Room Comfort
Guests generally find the rooms to be spacious and appreciate the comfortable beds, often highlighting the signature sleeping experience. While many reviews commend the overall cleanliness of the accommodations, some guests have reported issues such as dust, stains on carpets or linens, mold in bathrooms, or unpleasant odors, particularly related to the air conditioning system. A recurring theme is the outdated decor and furniture, with rooms described as worn, scuffed, or in need of renovation, lacking modern conveniences like USB ports or larger, smart televisions. Bathrooms are often noted as being spacious, some featuring separate showers and tubs, but issues like broken fixtures, clogged sinks, poor drainage, or a lack of standard amenities like body lotion or shower caps are occasionally mentioned. Noise levels are generally acceptable, though some guests have experienced disturbances from street traffic or adjacent rooms.

Dining & Food Quality
The breakfast buffet consistently receives high praise from guests, described as exceptional with a wide variety of fresh and high-quality options. Highlights include an egg station, fresh juices, and diverse selections ranging from traditional European fare to unique items like white sausage, rice soup, and fried rice. The Executive Lounge also offers a commendable selection of food and drinks, with guests particularly enjoying the local brewed beer and the evening cocktail service. The on-site Paulaner restaurant is noted for its good Bavarian cuisine, though some guests have experienced slow service or found the dining area to be cold due to heating issues. While room service is available, some guests have reported unusual policies, such as restrictions on ordering water after certain hours, or issues with order accuracy.

Location & Accessibility
The hotel's location is generally considered convenient for its excellent accessibility to public transportation. Guests appreciate being a short walk from the U-Bahn station (Arabellapark), which provides quick and easy access to the city center and other attractions. Bus and tram stops are also readily available nearby, making it simple to navigate Munich. While the hotel is not within walking distance of the main city center or Marienplatz, Uber and taxi services are easily accessible. A supermarket is conveniently located a block away for guest needs. Parking is available in a secure underground garage, though it is noted as being expensive, and some guests have encountered minor issues with the automated ticketing system.

Staff & Service
The staff and service at the hotel receive mixed but generally positive feedback. Many guests consistently praise the team for being friendly, helpful, and professional, particularly highlighting the attentiveness of the breakfast and Executive Lounge staff, as well as the concierge. However, some guests have reported inconsistent service, particularly at the front desk, with experiences ranging from quick check-in to long waits, unhelpful responses, or a perceived lack of empathy. Issues such as housekeeping inconsistencies, including missed cleanings or failure to replenish amenities, are occasionally mentioned. Some guests have also noted difficulties with room keys or resolving billing discrepancies, leading to frustration. Despite these occasional challenges, many guests feel that the staff genuinely strives to provide a positive experience.

Additional Information
Guests should be aware of certain policies and features that may impact their stay. The hotel frequently charges a significant and often unexpected fee for an extra bed or cot, even when the booking was made for the correct number of guests, which can lead to frustration upon check-in. While the spa area is a key amenity, some guests have reported issues such as cold pool water, non-functional hot tub jets, or the closure of certain sauna facilities for extended periods due to maintenance. The hotel's age is a recurring comment, with some areas, including the elevators and certain room features, showing wear and tear. There have also been isolated reports of issues with the unmanned mini shop, such as expired products, and an unusual policy restricting water orders from room service after 9 PM.