Tokyu Vacations Fujisan Mishima

The hotel is highly regarded for its panoramic Mount Fuji views, which are visible from many guest rooms, the rooftop onsen, and the restaurant. Its prime location next to Mishima Station is a significant draw, offering exceptional convenience for travelers. Guests consistently highlight the rooftop onsen as a standout feature, along with the spacious and clean rooms, attentive staff, and an excellent breakfast. The hotel is an ideal fit for sightseers looking to explore the Hakone and Izu regions, couples seeking a romantic getaway with stunning views, families benefiting from comfortable and sometimes tatami-equipped rooms, and business travelers due to its unparalleled accessibility. To enhance your stay, consider requesting a room with a direct Mount Fuji view, and be prepared for potential inconsistencies with the hotel's Wi-Fi service.

Facilities & Amenities
The hotel's rooftop onsen is a major highlight, featuring both indoor and outdoor bathing areas, a sauna, and often offering captivating views of Mount Fuji and the passing bullet trains. Guests appreciate the cleanliness and well-maintained nature of the bathing facilities, with convenient baskets provided for towels. However, some guests note a lack of dedicated resting spaces or chairs in the sauna area, and a few mention that the view from within the bath can be partially obscured by frosted glass. A significant point of contention among guests is the hotel's Wi-Fi, which is frequently described as "inconsistent," "slow," "unusable," and prone to cutting out, leading to considerable frustration. The fitness center is available but is noted by some as being small, equipped with only a few machines. Other in-room amenities include lounging suits or pajamas, coffee and tea making facilities, a refrigerator, and a TV with YouTube access.

Cleanliness & Room Comfort
Guests overwhelmingly praise the hotel's cleanliness, consistently describing rooms and common areas as "immaculate" and "sparkling clean," contributing to a comfortable and pleasant stay. The room size generally receives positive feedback, with many guests finding them "spacious" and "large" by Japanese standards, often featuring a lovely window nook or seating area by expansive floor-to-ceiling windows. While most guests report comfortable beds and high-quality linens, some have noted beds that are either too firm or too soft, and occasional issues with thin or lumpy pillows. Despite the hotel's proximity to the train station, noise levels in the rooms are generally reported as minimal, with many guests experiencing a quiet environment conducive to rest. In-room amenities like comprehensive toiletries, including cleanser and moisturizer, and the design of bathrooms (some with separate toilet and bathing areas, or a sink outside the main bathroom) are frequently appreciated.

Dining & Food Quality
The breakfast buffet receives widespread acclaim for its variety and quality, with many guests describing it as "excellent" and "delicious." Highlights often include exceptional Japanese-style food, particularly the freshly grilled fish like horse mackerel, Mishima croquettes, and the unique wasabi rice bowl. However, the breakfast experience can be mixed, with frequent reports of the dining area becoming very busy, leading to long queues and instances where food items run out or are served cold. The hotel's main restaurant on the 13th floor is praised for its modern ambiance and amazing views of Mount Fuji, offering inventive and high-quality dinner options. Some guests have noted difficulties securing reservations for dinner or finding the restaurant closed for private events. Additionally, the presence of convenient coffee shops like Tully's and Starbucks within or adjacent to the hotel building is appreciated for quick bites and beverages.

Location & Accessibility
The hotel's central location is consistently highlighted as its strongest asset, being "literally next to" or "a couple of minutes from" Mishima Station, offering unparalleled convenience for travelers. This proximity provides seamless access to both the Shinkansen and local train lines, as well as a bus stop right outside, making it an excellent base for exploring the wider Hakone and Izu regions. Guests appreciate the abundance of restaurants, izakayas, and convenience stores within easy walking distance, providing ample dining and shopping options. However, parking is a recurring concern; the hotel has limited on-site spaces, often requiring guests to use nearby paid public parking lots, which can be difficult to locate or fill up quickly, though discounted rates may be available for hotel guests.

Staff & Service
The hotel's staff generally receives high praise for their friendliness, helpfulness, and attentiveness, with many guests describing them as "professional," "polite," and providing "warm hospitality." The check-in process is often noted as quick and efficient, and staff are commended for accommodating requests, such as luggage storage and assistance with shipping. While many staff members have limited English proficiency, guests typically find them accommodating and able to communicate effectively. However, there are isolated but strong negative comments regarding staff interactions, including reports of rudeness at the restaurant, unhelpful responses to Wi-Fi issues, and perceived arrogance towards delivery drivers or during early check-in requests. Despite these few instances, the overall sentiment towards the staff remains largely positive.

Additional Information
The hotel incorporates several unique design elements and thoughtful touches that enhance the guest experience, such as its Muji-inspired styling and charming details like Fuji-shaped toilet paper folds and Fuji-shaped glasses in some rooms. Guests appreciate the convenience of a TV app that allows them to monitor the availability of the laundry room and the crowd levels in the public onsen. It is important for guests to note that parking at the hotel is not free and is often limited, requiring the use of nearby paid public lots. While the rooftop onsen offers stunning views, some guests have pointed out that the view from within the bath itself can be partially obscured by frosted glass, which is a minor detail to consider for those expecting an unobstructed vista while soaking.