VELA Dhi Udon Thani

This hotel consistently impresses guests with its exceptional cleanliness and comfortable beds, providing a restful and pleasant stay. Its modern and stylish design creates an inviting atmosphere, complemented by the outstanding service from the staff. The hotel is an excellent choice for couples seeking a relaxing retreat, business travelers needing efficient and comfortable accommodations, and families looking for spacious rooms and convenient amenities. For those sensitive to noise, it is advisable to request a room away from the lifts or external air conditioning units. Additionally, guests often find better deals by checking various online travel portals before booking.

Facilities & Amenities
Guests frequently praise the hotel's well-maintained facilities, which include a swimming pool, a sauna, and a well-equipped fitness center. The pool area is noted as a perfect spot for relaxation, especially for families, though some guests mention a desire for more sun loungers and note that the pool might not receive direct sunlight due to a cover. The sauna is a popular feature, with towels provided for convenience. The hotel also offers free Wi-Fi throughout, ensuring guests can stay connected. While the elevator music is a minor point for some, the overall convenience of amenities like ice machines and vending machines is appreciated.

Cleanliness & Room Comfort
The hotel receives consistent high praise for its spotless rooms and overall cleanliness. Guests frequently highlight the spacious rooms and the exceptional comfort of the beds, often describing the pillows as "out of this world soft," with some even wishing to purchase them. The bathrooms are generally well-designed, featuring strong water pressure and consistent hot water, though a few guests noted minor issues with water leakage or the sink being too low. While most rooms are quiet, some guests experienced noise from adjacent rooms or the air conditioning unit, which can also be difficult to control or blow directly onto the bed. Rooms are equipped with a safe, digital TV channels, and a hair dryer, with toiletries provided.

Dining & Food Quality
The hotel's dining options generally receive positive feedback, particularly the breakfast. Guests appreciate the variety of choices available, often describing the food as delicious and fresh, with specific mentions of tasty homemade items and traditional dishes like "Guay Jab Yuan." The coffee served at breakfast is also highly rated. While many find the breakfast satisfying, some guests have noted that the selection could be more diverse, especially for Western options, and occasionally found some cooked dishes to be cold. The hotel also features a restaurant and bar where guests can enjoy meals and drinks, with specific praise for mocktails and the quality of the food, though some found the service slow or the food underwhelming at times.

Location & Accessibility
The hotel boasts a central location in the city, making it convenient for guests to access various attractions and amenities. It is described as being within a short driving distance to Central Plaza and Udon Town, and a reasonable walk to the night market and UD Food Court. The hotel's position off the main road contributes to a quieter environment. Parking is available, with guests appreciating the presence of security guards, though some reviews indicate that parking space can be limited, especially during events, and that the car park is unsecured, occasionally used as a cut-through. The hotel's proximity to public transportation and the airport is also a plus for travelers.

Staff & Service
The staff at this hotel consistently receive glowing reviews for their friendliness, helpfulness, and attentiveness. Guests frequently commend their professionalism and welcoming demeanor, noting that staff members are always ready to assist with requests and provide excellent service. The check-in and check-out processes are described as quick and efficient. Specific mentions highlight the staff's ability to accommodate requests like late check-outs and room upgrades, demonstrating a strong commitment to guest satisfaction. The housekeeping team is also praised for their thoroughness, ensuring rooms are impeccably clean daily. Overall, the exceptional service significantly enhances the guest experience.

Additional Information
Guests appreciate the hotel's thoughtful touches, such as the pleasant fragrance throughout the lobby and the security provided by the key card system for elevator access. The hotel offers a pet-friendly policy, though finding suitable outdoor areas for pets might be challenging. Some guests have noted a charge for lost key cards, which is a detail to be aware of. The hotel also features a cafe and a bar that are popular for both work and relaxation. For those planning extended stays, it's worth noting that bed sheets and duvet covers are changed regularly, but guests might need to request more frequent changes if desired.