Hotel Westend

The hotel offers a welcoming stay, often surprising guests with its updated interior and a more modern aesthetic than anticipated from online images. Its convenient location is a major draw, particularly for Oktoberfest attendees and sightseers, providing easy access to the fairgrounds and the city center. Guests consistently praise the friendly staff and the overall cleanliness of the premises. While generally well-regarded, some visitors note the presence of construction noise and the absence of air conditioning, which can affect comfort. Solo travelers and couples find the hotel suitable for short stays due to its practical amenities and accessibility. To enhance your experience, consider requesting a room away from the street or construction areas, and bringing earplugs if you are sensitive to noise.

Facilities & Amenities
Guests frequently appreciate the complimentary coffee and tea station available throughout the day, often citing it as a significant bonus. The presence of an elevator is generally welcomed, though some guests note it is small and may not reach the very top floor, requiring a short walk. Free Wi-Fi is available, though some reviews mention inconsistent connectivity in certain rooms. Many rooms are equipped with a mini-fridge, adding convenience for storing beverages or snacks. The hotel also offers luggage storage after check-out, which is highly valued by travelers needing to explore the city unencumbered. While basic, these amenities contribute to a practical and comfortable stay for most visitors.

Cleanliness & Room Comfort
The majority of guests find the rooms clean and well-maintained, often noting that the interior is more appealing than suggested by online photos. Comfortable beds are frequently mentioned, though some guests found the pillows too thin or the mattresses too soft, leading to minor discomfort. Room size is a recurring theme; many describe them as small or compact, especially for multiple occupants or large luggage, though they are generally considered functional. Bathroom facilities are typically clean, but some are noted as very small with shower curtains instead of enclosures. A significant concern for some is noise levels, stemming from thin walls allowing sound from neighboring rooms or hallways, and considerable street noise, particularly when windows are open due to the lack of air conditioning.

Dining & Food Quality
The breakfast buffet receives widespread praise for its quality and variety, often described as excellent value for its price. Guests appreciate the continuous replenishment of items, ensuring fresh options are always available. The selection typically includes a range of choices, from traditional items like sausages to fresh fruit salad and tomato-mozzarella, catering to diverse tastes. The availability of a coffee machine and tea station offering complimentary hot beverages throughout the day is a highly appreciated feature, allowing guests to enjoy quality drinks beyond breakfast hours. While some guests opt for nearby bakeries, many find the hotel's breakfast to be a convenient and satisfying start to their day, making it a notable highlight of their stay.

Location & Accessibility
The hotel boasts a highly praised central location, situated in a vibrant neighborhood with numerous restaurants and cafes. It offers excellent accessibility to key city points, being within walking distance of the main train station and very close to public transportation options like tram and U-Bahn stops. For those visiting during the festival, its proximity to the Oktoberfest grounds is a significant advantage, often just a short walk away. A large shopping center is also conveniently located nearby, providing additional amenities and retail options. While the area is generally described as quiet, some guests note the presence of street noise. Parking is available on-site, though it comes with an additional fee and some guests found the garage access challenging for larger vehicles.

Staff & Service
The staff consistently receives high commendation for their exceptional friendliness and helpful service. Guests frequently highlight their willingness to go above and beyond, assisting with directions, public transport information, and accommodating various requests, such as early check-in or room changes. The 24-hour reception ensures assistance is always available, contributing to a sense of security and convenience. The check-in process is often described as smooth and efficient. Many appreciate the option for luggage storage after check-out, allowing for continued exploration of the city. Overall, the attentive and accommodating nature of the team is a recurring positive theme, significantly enhancing the guest experience.

Additional Information
A significant point of feedback, particularly for recent stays, is the presence of ongoing construction work adjacent to the hotel. This often leads to considerable noise, especially in the mornings, which can disturb guests. Another frequently mentioned aspect is the lack of air conditioning in the rooms, which can make stays uncomfortable during warmer periods, prompting guests to open windows and contend with street noise. The hotel utilizes an older key system where guests are typically asked to leave their room key at the reception desk when leaving the premises, a practice some find unusual but generally secure due to the constant presence of staff.