Intercityhotel Wien

This hotel is highly regarded for its prime location adjacent to Westbahnhof and the Mariahilferstrasse shopping street, offering unparalleled access to public transport and urban amenities. Its proximity to major transit hubs makes it an excellent choice for city explorers and sightseers eager to navigate Vienna with ease, while its position on a bustling commercial street appeals greatly to shoppers. Business travelers also find the convenient transport links beneficial. Most guests appreciate the hotel's general cleanliness and the modern design of its bathrooms. To enhance your stay, be aware that daily room cleaning often requires a 24-hour advance request, and consider exploring the numerous nearby cafes and supermarkets for breakfast options, as the hotel's offering receives mixed feedback.

Facilities & Amenities
The hotel features a modern lobby that provides a comfortable waiting area. While some guests appreciate the convenience of vending machines and a coffee/drink station in the lobby, others note that the latter may have limited hours or be costly. A recurring point of feedback is the absence of certain in-room amenities, such as a kettle for hot beverages and a fridge in many standard rooms, which some travelers find inconvenient. There is also no dedicated bar/lounge area, with the lobby vending options serving as the primary alternative. Guests occasionally report issues with amenities like broken soap dispensers or a lack of extra pillows and blankets, suggesting a need for more consistent stocking.

Cleanliness & Room Comfort
Guests generally find the rooms clean upon arrival, with many praising the modern bathrooms and effective shower systems. However, feedback on room comfort is mixed, particularly regarding the mattresses, which some describe as too soft or worn, impacting sleep quality. A significant and frequent concern is the room cleaning policy, which often requires a 24-hour advance notice, leading to inconsistent service, missed cleaning days, and a lack of thoroughness, such as unemptied bins or unreplaced toiletries. Issues like mold in shower areas and shower drainage problems leading to flooding are also reported. Furthermore, noise levels from thin walls, corridors, and street noise can disturb some guests, even with windows closed.

Dining & Food Quality
The hotel's breakfast receives varied feedback. Many guests find the breakfast variety to be good, offering a plentiful selection of both hot and cold items, including pancakes and croissants. The coffee is also often complimented. However, a significant number of reviews mention that the breakfast is overpriced for what is offered, leading some to seek alternatives at nearby establishments. Concerns are also raised about the speed of food replenishment, with items like bacon and sausage sometimes running out quickly or being of lower quality. The restaurant area can also be noisy, with the movement of chairs in the dining area being a particular point of disturbance for some.

Location & Accessibility
The hotel's central location is consistently highlighted as its strongest asset. Situated directly on the vibrant Mariahilferstrasse, a major shopping street, guests have immediate access to numerous shops, restaurants, and supermarkets. Its proximity to Westbahnhof provides exceptional public transport links, including metro, tram, and train station access, making it incredibly easy to reach all of Vienna's main attractions and the airport. While parking is available, guests frequently note its high cost. Despite some temporary construction/renovation noise in the vicinity, the convenience of the location generally outweighs these minor inconveniences for most visitors.

Staff & Service
Feedback on staff & service is notably mixed. While some guests commend the friendly staff and their helpfulness, particularly during quick check-in processes or in accommodating specific requests, a significant number of reviews express dissatisfaction. Many guests report encountering unhelpful or unfriendly reception staff, describing them as unresponsive to issues, lacking knowledge, or even rude. There are frequent complaints about slow check-in and check-out processes, as well as a general lack of attentive service regarding room issues like air conditioning malfunctions or cleaning inconsistencies. Instances of overbooking and poor communication further contribute to a polarized view of the hotel's service quality.

Additional Information
A key point for guests to note is the hotel's room cleaning policy, which requires a 24-hour advance request, often justified by the hotel as an environmental measure. This policy frequently leads to frustration among guests who expect daily service. Furthermore, the provision of daily water bottles is limited to the arrival day only, which some guests find inconvenient. A significant change that has disappointed many returning visitors is the discontinuation of the complimentary transport ticket for public transportation, a benefit that was previously highly valued. Guests should also be aware of ongoing construction/renovation work, which, while temporary, can sometimes cause noise disturbances.