Intercontinental Hotels Singapore Robertson Quay By Ihg

The hotel offers a modern and chic urban retreat, distinguished by its exceptional staff and a prime riverside location that provides easy access to numerous dining and entertainment options. Guests consistently highlight the hotel's cleanliness, the quality of its breakfast, and the thoughtful design of its rooms, despite their compact size. This hotel is particularly well-suited for sightseers and couples seeking a vibrant yet relaxing base, as well as business travelers who appreciate efficient service and convenient access. For families, the comfortable accommodations and helpful staff contribute to a pleasant stay. To enhance your experience, consider utilizing the free bikes for exploring the river precinct and exploring the benefits of club lounge access. Be aware that while rooms are well-appointed, they are generally on the smaller side.

Facilities & Amenities
The hotel provides a range of modern facilities and amenities designed to enhance guest comfort. The fitness center is described as well-equipped and adequate for workouts, though some guests note its smaller size. The swimming pool receives mixed reviews; while some find it suitable for lap swimming and exercise, many guests describe it as small with limited lounging space and ambiance. Complimentary Wi-Fi is available throughout the property, ensuring guests stay connected. In-room amenities are a highlight, including Bose Bluetooth soundbars, Nespresso coffee machines, a comprehensive pillow menu with six choices, and filtered water dispensers. Guests also appreciate the luxurious Byredo bath products, which align with efforts to minimize single-use plastics. A minor inconvenience noted by some is the need to use two elevators to reach the guest rooms from the ground floor.

Cleanliness & Room Comfort
Guests consistently praise the hotel's cleanliness, describing rooms as spotless and well-maintained. While the rooms are noted for their modern design and thoughtful layout, many guests find them to be small or compact, with limited space for luggage, especially for two people with full-size suitcases. Despite the size, the comfortable beds and sumptuous pillows, complemented by high-quality linens, ensure a restful sleep. In-room features like electric curtains on large windows and spacious bathroom counters are appreciated. The shower space is often highlighted as generous. Most guests find the hotel to be quiet and well soundproofed; however, some reviews mention significant noise disturbances at night, particularly from a club located below the hotel, which can impact sleep quality. Some also note the unique layout where the toilet is situated within the wardrobe area, requiring a high degree of intimacy.

Dining & Food Quality
The hotel's dining experience, particularly breakfast, receives widespread acclaim from guests. Served primarily at Publico Ristorante, the breakfast is consistently described as excellent, delicious, and offering a wide variety of options. Guests appreciate the lavish spread, which includes both international and local delights such as a comprehensive porridge selection, freshly squeezed sugarcane juice, and traditional kaya toast. The availability of made-to-order eggs and omelettes is a significant highlight. While the overall food quality is highly praised, some guests have noted occasional issues with cold items or pre-cooked food, and a few expressed a desire for more diverse vegetarian or Indian food options at breakfast. The Club Lounge also offers a highly regarded dining experience with canapés and drinks, contributing to the hotel's strong culinary reputation.

Location & Accessibility
The hotel boasts an excellent central location along the Singapore River, making it a significant draw for guests. Its vibrant setting places visitors within walking distance of numerous restaurants, bars, and cafes, creating a lively atmosphere. Guests find it conveniently situated for exploring key attractions, including Clarke Quay, Fort Canning, and parts of Chinatown. While the nearest MRT stations are about a ten to fifteen-minute walk away, the hotel offers free bikes which many guests utilize to explore the scenic river precinct and beyond, transforming their experience. Parking is available, with complimentary coupons for in-house guests. For longer distances, taxis and ride-sharing services like GRAB are readily accessible, ensuring convenient transportation throughout the city.

Staff & Service
The staff and service at the hotel consistently receive overwhelming praise, standing out as one of its most exceptional features. Guests frequently describe the team as incredibly friendly, helpful, attentive, and highly professional, often going above and beyond to ensure a memorable stay. The check-in process is generally seamless and efficient, though some elite members noted a lack of proactive offers for upgrades or late check-out. From the concierge and housekeeping teams to the club lounge staff and restaurant personnel, every interaction is characterized by warmth and genuine care. Guests appreciate the staff's willingness to address concerns promptly, such as changing noisy rooms or providing additional amenities like a mattress topper, reinforcing a strong commitment to guest satisfaction.

Additional Information
For an enhanced experience, many guests highly recommend booking club lounge access, describing it as a peaceful sanctuary with excellent service, delicious canapés, and evening drinks. The hotel offers unique amenities such as free bikes for exploring the river area, and complimentary access to Timeshifter for jet lag adjustment and MindFi for wellness exercises. Guests appreciate the luxurious Byredo bath products provided in rooms and the comprehensive pillow menu for personalized comfort. It is worth noting that some rooms may experience noise from a club located below, which can be a concern for light sleepers. Additionally, guests should be aware that reaching rooms often requires using two separate elevators, a minor but recurring point of feedback. For those seeking specific dietary options, it's important to note that Halal food is not available on-site.